I ordered an ornament for my daughter…
I ordered an ornament for my daughter and the quality and printing is awful. Highly disappointed!!
Gossby (gossby.com) has a 4.1 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 75% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
I ordered an ornament for my daughter and the quality and printing is awful. Highly disappointed!!
The item made was so cute and well crafted. Looked just like the picture submitted.
Terrible Never offered to replace. Two mugs ordered. One arrived smashed (poor packing). And the text which should read M + T is blurry and the “+” is blended in Definitely not worth the money
Dear Michael Bonner, We sincerely apologize for the issue you experienced with your order. We have already sent you an email with a proposed solution and would greatly appreciate it if you could take a moment to check your email at your convenience. We're looking forward to your reply so we can resolve this matter for you as quickly as possible. Thank you for your time and understanding. Warm regards, Customer Support Team
I ordered the personalized jigsaw puzzle for my 3 year old Grandson, it is so cute and he loves putting it together and seeing his name. I will be using Gossby again.
Ordering was quick and easy! They shipped a personalized item very fast! It looks great and even came in a very clever, cute gift box!
This is a wonderful ornament and will be perfect for my daughter and her husband's first christmas! Easy transaction, fast shipping!
Hi Julia, thank you so much for your wonderful review! We’re delighted to hear that you love the ornament and that it will be such a meaningful keepsake for your daughter and son-in-law’s first Christmas together. It’s also great to know you had a smooth ordering experience and that your gift arrived quickly. We’re honored to be a small part of such a special milestone. Thank you for choosing Gossby, and we look forward to helping you create more cherished memories in the future! Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
It is real pretty except for the writing,can hardly make out what it says clearly.If I had seen it in person I would not have bought it.
Hi Carolyn, I’m Jill from the Customer Service team. I completely understand how disappointing it must be to receive a product where the writing is so faint that it's difficult to read clearly. I’m truly sorry that the item did not meet your expectations. I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review the issue with your order and work toward the best possible solution for you. Looking forward to your reply and the chance to make this right. Thank you!
The heart shaped dish is much smaller than I anticipated based on the picture of someone holding the dish. The writing is kind of blurry. Cute idea to use a picture of the dog.
Hi Reb, I am Jill, from the Gossby Wecare team. Thank you for sharing your feedback with us. Please accept my sincere apologies that the heart-shaped dish did not meet your expectations. I completely understand your disappointment regarding the size and the blurry writing. We're glad to hear that you liked the idea of featuring your dog on the design, but we certainly want the overall product to meet your expectations. I would like to take the opportunity to assist you further in this matter. An email has been sent to you from [email protected]. Please check your inbox at your convenience. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
Gossby did a great job capturing my image for a little gift for my daughter ahead of her marriage. Good communication, timely delivery, the product is cute!
Hi Dorothy, thank you so much for your wonderful review! We’re delighted to hear that you were happy with how your personalized gift turned out and that it made such a meaningful keepsake for your daughter before her wedding. It’s also great to know you appreciated our communication and timely delivery. Your kind words truly mean a lot to our team. Thank you for choosing Gossby. We wish your daughter a beautiful wedding and a lifetime of happiness, and we look forward to helping you create more special gifts in the future! Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
Mug arrived smashed (not a lot of bubble wrap) Text / engraving is blurry and the “+” between M + T is missing Terrible ! I got hosed
Hi Michael, I’m Jill from the Customer Service team. I completely understand how disappointing it must be to receive a mug that arrived broken, with blurry engraving and missing personalization. I’m truly sorry for the frustration and inconvenience this has caused. I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review your order, the shipping damage, and the personalization issues, and work toward the best possible solution for you. Looking forward to your reply and the chance to make this right. Thank you!
Loved the mugs I ordered. Good quality. Came packaged very nicely so they would not break in transit Very much appreciated Thank you !
Hi Rosemaria, thank you so much for your wonderful review! We’re delighted to hear that you loved your mugs and were pleased with their quality. It’s also great to know the packaging helped ensure they arrived safely. We take great care in protecting our products during transit, so your feedback means a lot to us. Thank you for choosing Gossby. We truly appreciate your support and look forward to creating more special gifts for you in the future! Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
Hi Valentina, I’m Jill from the WeCare Customer Service team. I completely understand how frustrating it must have been when the promo code didn't work during checkout. I’m truly sorry for the inconvenience this has caused. I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review the issue and work toward the best possible solution for you. Looking forward to your reply and the chance to make this right. Thank you!
I absolutely love it. Would definitely by this again. Thank you 🩷🩷🩷🩷
Hi Jan, thank you so much for your wonderful review! We’re delighted to hear that you absolutely love your purchase. Your kind words and support truly mean a lot to our team. We’re so happy to know you’d choose Gossby again, and we look forward to creating more personalized gifts you’ll love in the future. Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
Great customer service from start to finish and outstanding products.
Hi George, thank you so much for your wonderful review! We’re delighted to hear that you had a great experience with our customer service and that you’re happy with the quality of our products. Your kind words mean so much to our team and inspire us to continue providing the best experience possible. Thank you for choosing Gossby—we truly appreciate your support and look forward to serving you again! Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
I received your package today! My Grandson is getting married and their dog, Chester, is very happy. This dish is adorable and so much better than I imagined. I sent a July 4th photo of Chester. You created the perfect gift for the newlyweds. The couple and Chester will be thrilled! Thank you!
Hi Vhylt, thank you so much for your heartwarming review! We’re delighted to hear that the personalized dish exceeded your expectations and made such a meaningful gift for your grandson and his bride-to-be. It’s wonderful to know that Chester’s photo turned out so well and helped create a keepsake the newlyweds will treasure. We’re honored to be a small part of such a special celebration. Thank you for choosing Gossby, and we wish the happy couple—and Chester—a lifetime of love and happiness! We look forward to creating more meaningful gifts for you in the future. Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
Disappointed at the size and quality of this puzzle. The pieces are not very thick. There is no frame for the puzzle. The pieces are not very big. I would have expected better value for the cost.
Hi, I’m Jill from the Customer Service team. I completely understand how disappointing it must be to receive a puzzle that did not meet your expectations in terms of size, quality, and overall value. I’m truly sorry that the product was not what you had hoped for. I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review your order and the concerns you've raised, and work toward the best possible solution for you. Looking forward to your reply and the chance to make this right. Thank you!
I bought a personalized mug for my husband. He loves it! He uses it everyday! It was easy to personalize and fun too. I intend to order more for family. It was delivered safely to our mailbox.
Hi Jules, thank you so much for your wonderful review! We’re delighted to hear that your husband loves his personalized mug and enjoys using it every day. It’s great to know you had fun customizing the design and that your order arrived safely. Your kind words and plans to create more personalized gifts for your family truly mean a lot to us. Thank you for choosing Gossby, and we look forward to helping you create more special keepsakes in the future! Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
Excellent quality ornament! Exceeded my expectations!!
Hi Debra, thank you so much for your wonderful review! We’re delighted to hear that your ornament exceeded your expectations. It’s great to know you were pleased with the quality. Your kind words mean so much to our team and motivate us to continue creating meaningful, high-quality keepsakes. Thank you for choosing Gossby, and we look forward to serving you again in the future! Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
Hi L.M., thank you so much for your wonderful review! We’re thrilled to hear that you love both the product and the design. Your kind words truly mean a lot to our team. We’re so happy we could create something you enjoy, and we appreciate you taking the time to share your experience. Thank you for choosing Gossby, and we look forward to creating more personalized gifts you'll love in the future! Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
It was so easy to place an order and include a photo. My item turned out exactly as I expected. I love that they email you a photo of the product to review so you can ensure the accuracy before finalizing the order. My daughter received the gift today and absolutely loves it!
Hi Diane, thank you so much for your wonderful review! We’re delighted to hear that the ordering process was easy and that adding your photo was simple and convenient. It’s great to know that the preview feature helped give you confidence before finalizing your order and that the finished gift turned out exactly as you expected. We’re especially happy to hear that your daughter loves her gift! Thank you for choosing Gossby, and we look forward to helping you create more meaningful gifts in the future! Don’t forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there! 😊
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