Rhythm Energy (gotrhythm.com) has a 4.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Utilities and its reputation is good. 82% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 89% of negative reviews; 46 of them were added in the last 12 months. Last updated 2026-08-10.
Thank you for taking the time to share your experience with us. We take customer feedback seriously and are committed to providing the best service possible, however, we are unable to locate your account and want to be able to provide you a resolution. Therefore, we are asking that you please contact us directly at 346-440-0705. We apologize for any inconvenience caused and assure you that your concerns will be addressed promptly. We look forward to speaking with you and working towards a satisfactory resolution.
Professional,simple and easy to understand.very nice and polite. Thank you
P
Paula Walley美国 · 1 review · Experienced 2025-12-08 ·
★★★★★
Very disappointed
1 star because as long as I was a customer there was no issue. When it was time to renew I received a call. The info given to me was deceptive. I was told I couldn't see it in writing first. Then I was told while recording I had to say yes or no and not ask any questions. But I was told don't worry if you are not happy when you get the paperwork you have 72 hours to cancel. And lucky you it's a holiday so you actually have a week. Within 10 minutes I received the paperwork and it was not what I was told. I called back to cancel and was told I could not cancel. I tried again by chat. I tried sending emails and today they responded saying I was moving and disconnecting my service and a disconnect date. That's not what my email said. It simply said I am not renewing I went with another company. I tried to follow up with a call and have been on hold in excess of 30 minutes and the phone disconnects. Called again and someone answered anfter 12 minutes and said this is Carlos and never said another word and just disconnected. I have sent another email and don't expect to get any resolution based on previous responses. This is the most dishonest company I have ever had dealings with. Stay far away.
Reply from Rhythm Energy2025-12-09
Thank you for taking the time to share your experience with us. We take customer feedback seriously and are committed to providing the best service possible, however, we are unable to locate your account and want to be able to provide you a resolution. Therefore, we are asking that you please contact us directly at 346-440-0705. We apologize for any inconvenience caused and assure you that your concerns will be addressed promptly. We look forward to speaking with you and working towards a satisfactory resolution.
My experience with Rhythm Energy was smooth and professional. The team was responsive, explained everything clearly, and made switching energy plans easy. It's a reliable option for managing your energy needs.
Reply from Rhythm Energy2025-12-09
Thank you for sharing your positive experience with Rhythm Energy! We are thrilled to hear that our team's professionalism and responsiveness made your switch to our energy plans a smooth process. We always strive to provide clear explanations and make managing your energy needs as easy as possible for our customers.
We are glad to hear that you found us to be a reliable option for your energy needs. If you have any further questions or require assistance, please do not hesitate to reach out to us.
Thank you for choosing Rhythm Energy as your energy provider!
Rhythm Energy provides reliable electricity plans with a strong focus on renewable energy options, which is a big plus for environmentally conscious customers. The sign up process is easy, rates are competitive and customer service is generally responsive. While there is still room for improvement in billing clarity and plan flexibility, overall it's a solid and trustworthy energy provider.
Reply from Rhythm Energy2025-12-09
Thank you for reaching out! We appreciate your positive feedback on our services at Rhythm Energy. We take pride in offering reliable electricity plans with a strong emphasis on renewable energy options to cater to environmentally conscious customers like yourself. Our easy sign-up process, competitive rates, and responsive customer service reflect our commitment to ensuring a seamless experience for our valued customers. We are constantly striving to enhance our services, including improving billing clarity and plan flexibility, to better meet your needs. Your satisfaction is our top priority, and we are dedicated to providing you with a solid and trustworthy energy provider. Thank you for choosing Rhythm Energy!
Thank you for your feedback! We are delighted to hear that you found our service easy and great. Providing excellent customer service is our top priority, and we're pleased that we met your expectations. Your satisfaction is very important to us, and we appreciate you taking the time to share your positive experience. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
S
Sean Dunne美国 · 1 review · Experienced 2025-11-16 ·
★★★★★
Absolutely amazing experience, from out of town and treated so amazingly. Staff are incredible. Speedy service and will acknowledge you to let you know you will be served
Just everything, from awareness of age to customer experience
Reply from Rhythm Energy2025-12-09
Thank you so much for your glowing feedback! We are thrilled to hear that you had an absolutely amazing experience with us. It warms our hearts to know that you felt treated so amazingly by our incredible staff. Providing speedy service and acknowledging our customers is something we strive for, so we are happy to hear that you felt well taken care of. Your mention of our awareness of age and focus on customer experience means a lot to us, as we always aim to create a welcoming and inclusive environment for all. We are grateful for your kind words and hope to see you again soon!
Excellent customer service and the wonderful low rates
Reply from Rhythm Energy2025-12-09
Thank you for your kind words! At our company, providing excellent customer service and offering competitive rates are our top priorities. We are thrilled to hear that you had a positive experience with us. If you have any further questions or need assistance, please don't hesitate to reach out. We truly appreciate your feedback and look forward to serving you again in the future.
On September 25th someone used my identity to start two separate fraudulent accounts with this company. I received texts from them and on September 26th called and reported the fraud to them. They told me it was being taken care of.
Fast forward to today, November 6th, and I receive a call from them that they didn't close out the fraud account quickly and the scammers ran up a bill I'm now on the hook for unless I get a police report. So now I have to do extra work because they didn't do their jobs in the first place.
Worse still, I pay a small fortune for credit and identity theft monitoring and their sign up process never triggered it as the scammers didn't been need to have my SSN to setup a fraudulent account with this company. Just terrible all around.
Reply from Rhythm Energy2025-11-12
We sincerely apologize for the inconvenience and stress you have experienced.
We understand that being a victim of identity theft is a deeply distressing experience. Please know that our request for you to file a police report is made entirely for your protection. A police report is a vital step in safeguarding your identity and rights as a victim. We always recommend this process when these unfortunate cases arise. We are pleased to confirm that this matter has been resolved quickly and effectively:
The fraudulent account has been canceled and has been permanently flagged to prevent any future enrollment attempts from being processed.
Again, we offer our deepest apologies for the difficulties you experienced in this situation. Thank you for your patience and cooperation.
Very easy to get services started, and very affordable.
Reply from Rhythm Energy2025-12-09
Thank you for your positive feedback! We are thrilled to hear that you found our services easy to get started with and affordable. Our goal is to provide a seamless and cost-effective experience for our customers, and we are glad to hear that we have succeeded in doing so for you. If you have any questions or need further assistance, please do not hesitate to reach out. We are here to help and ensure that your experience with us remains positive and satisfactory. Thank you for choosing us for your service needs!
Amazing experience, thank you guys for your service.
Reply from Rhythm Energy2025-12-09
Thank you so much for your kind words! We're thrilled to hear that you had an amazing experience with us. Providing excellent service is our top priority, and we're delighted that we were able to meet your expectations. If you ever need anything in the future, please don't hesitate to reach out. We look forward to serving you again soon.
Thank you for reaching out to us. We are thrilled to hear that you found our service seamless and affordable. Providing a seamless and affordable experience for our customers is always our top priority, and we are delighted to know that we have met your expectations.
If you have any further feedback or questions, please do not hesitate to reach out to us. We are here to assist you in any way we can and look forward to serving you again in the future.
Thank you for choosing us and for your kind words. We truly appreciate your support.
Thank you for your kind words! We are so glad to hear that you found our team friendly and that you enjoyed our service. Providing excellent service is our top priority, and it's always wonderful to receive positive feedback. If you have any more feedback or suggestions on how we can further improve, please feel free to reach out. We look forward to serving you again in the future!
Thank you for your 5 star feedback! We are glad to hear that you find our site easy to use. Our team works hard to ensure a seamless and intuitive user experience for all our customers. If you have any suggestions or further feedback on how we can improve, please feel free to share. Your input is valuable to us as we strive to provide the best service possible. We look forward to serving you again soon.
I messed up on putting in the address for the new house and I was taken cared of and was able to get the supposed address switched over on my accoubt
Reply from Rhythm Energy2025-10-29
Thank you for bringing this to our attention. We are glad to hear that our team was able to assist you in getting the correct address updated on your account. We always strive to provide the best customer service possible, and I appreciate your understanding in this matter. If you have any further concerns or need any more assistance, please don't hesitate to reach out. Thank you for being a valued customer and for giving us the opportunity to make things right for you.
Thank you for your kind words! We are thrilled to hear that you had a great experience with our service. Providing excellent service to our customers is our top priority, and we are delighted that we were able to meet your expectations. If you have any further feedback or need assistance in the future, please do not hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again in the future. Thank you for choosing Rhythm!
Thank you for your feedback! We are thrilled to hear that you found our enrollment process very easy and nice. Our team works hard to make sure that our customers have a smooth and enjoyable experience from start to finish. If you have any more feedback or suggestions for us, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!
Thank you for your message! We are glad to hear that your switch over to our service was hassle-free and that enrolling with us was easy. We always strive to provide a seamless experience for our customers. If you have any questions or need further assistance, please don't hesitate to reach out to us. We are here to help you in any way we can. Thank you for choosing us as your service provider!
