Customer service (Elaine) was very…
Customer service (Elaine) was very responsive and helpful as they quickly resolved a shipping issue I had. It was easily one of the easiest/best customer service experiences I've had recently.
About Gratsi Wine
Data updated- Website
- gratsi.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 0% (0/9)
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Is Gratsi Wine legit?
Gratsi Wine (gratsi.com) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
The customer service is absolutely…
The customer service is absolutely stellar! They answered my email within literally five minutes and they refunded the UPS charge since I wasn’t home and had to work that day that it was delivered.
We’ve been ordering from Gratsi for…
We’ve been ordering from Gratsi for about six months or so and I tell you honestly, it is so much better than barefoot wine or any other box wine that we have ever purchased from retailers. It taste like real wine! That might sound weird, but a lot of wine out there, taste like sugar and salt and sulfate and give headaches. Gratsi wine doesn’t give you any type of ill feelings while drinking or afterwards. It truly is a great wine, especially for the price of the subscription. And not to mention all the free gifts that you get! Come on man you’re making it too easy lol! Truly Recommend It!
Not a very good/intuitive website. Long order/delivery time.
Not a very good/intuitive website. Good wine but frustration with ordering and time it takes to fulfill order is way too long. 2nd time out of 3 with delay in order and shipping. I submitted this order Friday 6/12 Morning. As of Tuesday 6/16, afternoon still has not shipped.
I love a company that stands by their…
I love a company that stands by their product, I appreciate the response to my concern , maybe I misjudged, sorry!
Love the wines
Love the wines! Great customer service and the bonus is the glasses!!
Stellar Customer Service
Absolutely stellar customer service! We had a box arrive that was damaged by the shipper and Gratzi had a replacement ready to go within 24 hours. Very pleased and we appreciate the effort!
When I need customer service
When I need customer service, the issue is always handled quickly.
Super frustrated at my last two orders…
Super frustrated at my last two orders being quite delayed BUT I have not yet switched to Medly ONLY because Joymela and customer support has been superb in acknowledging the problem( which is most important- making customer feel heard) and solutions. Excellent customer support.
Prompt and caring service!
They have great customer service!
They are always very understanding and have great Customer service! The orders are always correct, and delivery is very good. Always on time! Easy to track.
Delivery Problem Resolved Quickly
Due to travel I was encountering delivery challenges. Gratsi walked me through options and facilitated an acceptable solution for me. Communication was very prompt & polite. Thank you!! Lisa
I originally contacted Customer Service…
I originally contacted Customer Service that they had my wrong street number my street correct address is 216 Eastwood Avenue Customer Service rep assured me that the old number the wrong number that they put down 222 would be removed and I would be delivered my wine to the correct address alas it did not happen and it got sent to my next-door neighbor. I was not a happy camper.
Great Wine and phenomenal customer…
Great Wine and phenomenal customer service. I sent a message to the help center to modify my order and was replied to in ten minutes. So pleased!
Fast answer
Fast answer! My memory was incorrect, but you steered me in the right direction. Thank you. Also, I appreciate the improved spigot. It is much easier for me to open and pour. Excellent customer service. Good job informing me that the delivery is scheduled.
I reached out via email with regard to…shipping.
I reached out via email with regard to an upcoming shipment. Now, I am truly assuming that Sweetzhel at Customer Service at Gratsi is a person, not AI, however, the response time was incredible and tailored to my request and needs. This Customer service representative should be commended for their helpfulness, response time, understanding of the situation and overall pleasant experience. I have become a happy Gratsi customer and happier based on this interaction.
Wine was very good
Wine was very good. Delivery was exceptional. Unfortunately, I can’t afford it. Sorry.
Wow immediate response
Wow, received email immediately from a REAL person, I think, about a question I had. Hoping wine as good as the customer service so far. Peter is who helped me.
Joymela responded not only extremely…
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She realized that the order confirms state an adult over 21 must sign, but already let me know that no signature will be needed before I had to ask. (It's glassware! Not wine!) So far, I am super pleased with everything about Gratsi.
Eunice Rocks and so does your wine!
Eunice went above and beyond to accommodate our being on vacation to be sure that we got our wine order before leaving and that we not have another order land here until after we get home.