Graywind (graywind.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I lost the manual for my blinds and when I asked for a replacement, they promptly emailed one to me. Great customer service!
Dear Michael, Thank you so much for your kind feedback! We truly appreciate your kind words about our customer service. Thank you for choosing Graywind—we’re always here whenever you need assistance. Enjoy your blinds! Best regards Graywind team
I had issues with various blinds disconnecting with wifi. Customer support sent new updated motors with emailed details on how to install and re-setup the blinds. They went above to try and solve the issues I was seeing.
Dear Thomas， Thank you for your feedback and for giving us the opportunity to assist you. We’re happy that our support team could help resolve the WiFi connection issues. We appreciate your patience and your recognition of our efforts. We’ll keep improving to provide a better experience for our customers! Best regards Graywind team
The after purchase customer support was outstanding. Took care of an issue caused by Amazon Alexa. Very responsive too.
Dear Allen， Thank you so much for your kind feedback! Providing responsive, reliable support even after your purchase is something we’re deeply committed to. Thank you for choosing Graywind—we truly appreciate your trust and support, and we’re always here whenever you need us! Best regards Graywind team
My first order arrived fast but when attempting to install, they were the wrong size. A message came in regarding panel size that I misunderstood. Because of the misunderstanding, I placed a second order. The second order didn't go as smoothly as the first and the reason for 4 stars. I absolutely love the panel blinds that are finally up!!
Dear Robin， Thank you for sharing your experience and for your honest feedback. We’re sorry that the second order didn’t go as smoothly as the first, but we truly appreciate your patience and understanding throughout the process. Thank you again for choosing Graywind and for sticking with us—we sincerely appreciate your support and hope you enjoy your new blinds for many years to come. Any more questions, please contact us freely. Best regards Graywind team
I purchased 6 shades for my sunroom. Delivery was timely and the shades were very well packaged. Shades were also cut to the exact size as requested. My shades were outside mount and due to the window trim I had to extend the brackets out a 1/2 inch which the enclosed brackets did not allow. I resolved this issue by attaching a piece of trim above the window. Also the enclosed screws were too small so I had to get some with added length. Instructions for the remote were a little vague and I’m still working on the stop limits. I read that establishing groups was a nightmare so I might pass on that.
Dear Richard， Thank you for your detailed feedback and for choosing Graywind. We also appreciate you sharing your installation experience. If you need any assistance with setting the upper and lower limits or creating groups for your shades, please don't hesitate to contact our customer support team. We'd be more than happy to guide you step by step and make the setup process as easy as possible. Thank you again for your honest feedback and support. We hope you continue enjoying your new shades for many years to come! Best regards Graywind team
Dear, Thank you so much for your kind words! Best regards Graywind team
Great quality and amazing customer service
Dear AnM, Thank you so much for your kind words! Best regards Graywind team
Superb quick response & remedy to our issue! Much appreciated.
Dear Thomas， Thank you so much for your kind words! Best regards Graywind team
The folks at Graywind were very helpful and professional. I submitted an order, and when they asked for clarification as to what I was trying to accomplish, they helped me figure out that their product was not going to work for me the way I needed to install it, and so they cheerfully refunded my payment.
Dear Clark， Thank you so much for your thoughtful review and, especially, for your understanding. At Graywind, we'd rather help our customers find the right solution than sell a product that isn't the best fit for their needs. We're glad we were able to clarify the installation requirements before production and provide a prompt refund. Thank you again for your kind words about our team. We sincerely appreciate your understanding and hope we'll have the opportunity to serve you in the future should you have a project that's a better fit for our products. We wish you all the best with your window treatment project! Best regards Graywind team
Really impressed with the shades, and the customer service is superb!
Dear Tom, Thank you so much for your wonderful feedback! Thank you for choosing Graywind and for taking the time to share your experience. We truly appreciate your support and hope you enjoy your shades for many years to come! Best regards Graywind team
Working with Shelly to get the items for the client
Dear Marisol， Thank you for your kind words! Best regard Graywind team
We ordered and paid for a sample pack and never received the order or a refund How is this possible in today’s world of technology
Dear Frank, Thank you for bringing this to our attention, and we sincerely apologize for the frustrating experience. Unfortunately, due to increased shipping volume during the Prime Day period, Amazon's logistics has experienced unexpected delays with some shipments. We have been closely tracking your sample pack, and according to the latest tracking information, it is expected to be delivered tomorrow. Thank you for your patience and understanding. If your sample pack does not arrive as expected, please don't hesitate to contact us directly—we'll continue to follow up until everything is resolved. Best regards Graywind team
Very helpful customer service team. Premium quality product with smooth functionality. The Matter motor works great with the Apple HomeKit
Dear Mr Sinclair, Thank you so much for your kind feedback! Thank you for choosing Graywind. We truly appreciate your support and hope you continue enjoying your smart shades for years to come! 😊 Best regards Graywind team
Good quality blinds and relatively easy to install
Dear Mike， Thank you so much for your kind words. Best regards Graywind team
Customer service was very responsive and promptly answered all of my questions regarding parts and installation.
Dear Kirsten, Thank you so much for your kind feedback! Thank you for choosing Graywind—we truly appreciate your support and are always here whenever you need us! 😊 Best regards Graywind team
We have purchased several products from Graywind and their related product lines. Each time the products we received were delivered quickly, in excellent condition, installed easily and performed perfectly. We have recommended these products with family and friends and were delighted with every order we received and installed. Excellent service, excellent value. Thank you! We wish you continued success and look forward to doing business with Graywind in the future.
Dear Mark， Thank you so much for your incredible feedback and, most importantly, for your continued trust in Graywind! It means the world to us that you've chosen our products for multiple projects and have had such consistently positive experiences. Your kind words about our products, service, and value truly motivate our entire team. Thank you for your warm wishes—we sincerely appreciate your support and look forward to helping you with many more window treatment projects in the future! 😊 Best regards Graywind team
The curtains themselves were fine. A little frail but ok. The install ion instruction and video are terrible.
Dear Larry, Thank you for your honest feedback. Your comments are very valuable, and we'll share them with our team as we continue improving our manuals and video tutorials to make the installation process more straightforward and user-friendly. If you have any questions during installation or setup, please don't hesitate to contact our customer support team. We're always happy to provide one-on-one assistance to help ensure everything is installed correctly. Thank you for choosing Graywind and for helping us improve. Best regards Graywind team
We are very grateful that your customer service understood the urgency of our situation to get a replacement motor as soon as possible. Thank you for getting things arranged and sent out. We were able to complete the motor replacement It was fairly easy and straightforward. If I had one thing to ask for improvement on would be making it easier to program the remotes for group or individual motors. H
Dear Dahlia, Thank you so much for your thoughtful feedback! We sincerely appreciate your suggestion regarding remote programming. We understand that setting up group and individual motor controls can be challenging, and your feedback is invaluable as we continue improving our products and user experience. We’ll be sure to share your comments with our product team. Thank you again for choosing Graywind and for your trust and support. We’re always here if you need any assistance in the future! Best regards Graywind team
Excellent customer service! Had an issue with programming the remote. Sent an email and received an immediate response! Resolved my issue. The blind I ordered fit perfectly!
Dear Roy, Thank you so much for your wonderful feedback! Providing prompt, reliable support and ensuring every custom order is the perfect fit are what we strive for every day. Thank you for choosing Graywind—we truly appreciate your trust and support! Best regards Graywind team
Dear Christopher, Thank you for your kind feedback! Thank you for choosing Graywind—we truly appreciate your support and are always here whenever you need us! Best regards Graywind team
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