The customer support
Reply from Graywind2026-08-06
Dear Ken, Thank you so much for your kind words! Best regards Graywind team
About Graywind
Data updated- Website
- graywind.com
- Category
- Home & Garden
- Location
- United States · SANTA CLARA
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 100% (2/2)
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Is Graywind legit?
Graywind (graywind.com) has a 4.7 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great customer service
I’ve been a customer for 3-4 years. Had zero issues with the product. Works very well. When I had a problem (user mistake), I contactes their customer service and they resolved my problem flawlessly.
Reply from Graywind2026-08-06
Dear Antonio， Thank you for your great review and for being a valued Graywind customer! We’re so happy to hear that you’re satisfied with our products and support team. Your trust and continued support mean a lot to us. We look forward to serving you for many years to come! Best regards Graywind team
Best customer service on the planet!
Excellent product and fast delivery, but the biggest reason for 5 stars is the customer service. I have never experienced such amazing after-sale support from ANY other company in my life.
Reply from Graywind2026-08-06
Dear Chad， Thank you so much for your amazing 5-star review! We’re truly grateful for your kind words and are thrilled to hear that you’re happy with both our products and service. Thank you for choosing Graywind! We’re honored to be part of your home. Best regards Graywind team
Amazing support
Amazing support. Fast, thorough and very helpful.
Reply from Graywind2026-08-03
Dear Brooke， Thank you for your wonderful review! Your satisfaction means a lot to us, and we truly appreciate your support. Thank you for choosing Graywind! Best regards Graywind team
Great product
Great product! Easy ordering.
Reply from Graywind2026-08-02
Dear Steve， Thank you so much for your kind words! Best regards Graywind team
I cannot say enough wonderful things…
I cannot say enough wonderful things about the Graywind customer support team! They went above and beyond to help me troubleshoot my motorized vertical blinds. Everyone I worked with was incredibly knowledgeable, patient, and determined to make sure everything was working perfectly. One team member stayed online with me for over an hour, walking me through every step without ever making me feel rushed or frustrated. Even after our session, they continued to text me detailed instructions, photos, and helpful tips until the issue was completely resolved. This is the kind of customer service that’s hard to find these days. Their commitment to helping their customers is truly exceptional, and I couldn’t have asked for a better experience. If you’re considering Graywind products, know that you’re backed by an outstanding support team that genuinely cares. Highly recommend!
Reply from Graywind2026-07-31
Dear Cristina, Thank you so much for your incredible review and for taking the time to share your experience! We’re truly grateful for your kind words about our customer support team. Your recognition of our team’s dedication means a lot to us. We’re proud to have a team that genuinely cares about helping customers, and we’ll continue to do our best to provide the same level of service every time. Thank you again for choosing Graywind and for your strong recommendation. We hope your blinds continue to bring convenience and comfort to your home for years to come! Best regards Graywind team
Great Customer Service
There was a problem with the product I received, but Graywind corrected it promptly. I am very pleased with my motorized blinds. They fit perfectly in my trapezoidal windows. I plan to order blinds for my skylights next!
Reply from Graywind2026-08-02
Dear Linda， Thank you so much for your wonderful review! We're glad we had the opportunity to make things right and that you're happy with your motorized blinds. Your satisfaction means a great deal to us, and we're grateful for your trust and support. We truly appreciate your choosing Graywind and look forward to helping you with your skylight blinds in the future! Best regards Graywind team
First we bought to see if worked as…
First we bought to see if worked as promised. The order desk doubled checked our measurements, the DIY install was a snap and the blinds were set up so they stopped exactly at the bottom!!! Wow. Six more blinds followed quickly and BAM they work great. Daily use has the batteries lasting 6+ weeks. The magnetic connector for charging is a winner. We’ve told all our friends (rare event) and now you know too.
Reply from Graywind2026-08-02
Dear Esa， Thank you for your fantastic review! We're delighted to hear that you had a great experience with Graywind. Your support and recommendation mean a great deal to us. We truly appreciate you choosing our products and look forward to serving you again in the future. Enjoy your new shades! Best regards Graywind team
I love Graywind products
I love Graywind products. You can find exactly what you need from their many options. Their instructions for measuring help ensure you’ll get the correct size. The products are superior quality for years of use. Customer service is available and helpful, if you need it.
Reply from Graywind2026-07-31
Dear Charlene， Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you love Graywind products and appreciate our wide range of options, easy-to-follow measuring instructions, and product quality. Thank you again for your trust and support. We truly appreciate having you as a valued customer and hope our products continue to bring comfort and style to your home! Best regards Graywind team
Very Pleased with Purchase
Company was very quick to respond to questions prior to ordering. Blinds look great and operate smoothly and quietly. The 100% blackout provides privacy. Very pleased with the color and aesthetics.
Reply from Graywind2026-07-30
Dear， Thank you for your amazing feedback! We’re so happy to hear that you love the look, smooth operation, and blackout performance of your blinds. We truly appreciate your support. Thanks again for choosing us! Best regards Graywind team
Great customer service!
Reply from Graywind2026-07-29
Dear Jan， Thank you so much for your kind words! Best regards Graywind team
start to finish
start to finish - well done
Reply from Graywind2026-07-28
Dear Robert, Thank you so much for your kind words! Best regards Graywind team
Overall a great product experience!
Ordering was easy. We appreciated the order confirmation process to ensure product would work before being charged for the product. Blinds look nice, work great in our space and so far function as described.
Reply from Graywind2026-07-24
Dear NG, Thank you so much for your wonderful feedback! It’s great to know that your blinds look beautiful, fit your space perfectly, and are performing just as expected. That’s exactly the experience we strive to provide. Thank you for choosing Graywind! We truly appreciate your support and hope you enjoy your new blinds for many years to come. Best regards Graywind team
Graywind provide prompt support with my order
Graywind provide prompt support (via email) and allowed me to make a needed correction to my order. They were prompt in response, and helpful throughout the process. I'm looking forward to installing these motorized TDBU cellular blinds.
Reply from Graywind2026-07-23
Dear Klein， Thank you so much for your kind feedback! We’re excited for you to install your motorized Top-Down Bottom-Up cellular blinds, and we hope they exceed your expectations in both performance and appearance. If you have any questions during installation or setup, please don’t hesitate to reach out—we’re always happy to help. Thank you for choosing Graywind. We truly appreciate your trust and support, and we hope you enjoy your new blinds! Best regards Graywind team
Trapezoid cellular motorised blinds
Trapezoid shaped blinds arrived as ordered and well packed. Engineering team was diligent in ensuring fit for window and custom measurements taken. Install was straight forward having personally installed blinds in past. Blinds worked well having battery and remote channel preset at factory areas for improvement: Instructions for trapezoid install were not correct nor complete but worked thru it.
Reply from Graywind2026-07-23
Dear Bucky， Thank you for your detailed feedback! We sincerely appreciate your comments regarding the trapezoid installation instructions. We apologize that they were incomplete and not fully accurate for your installation. Your feedback is extremely valuable, and we’ll share it with our team as we continue improving our documentation to better support customers with specialty-shaped windows. Thank you again for choosing Graywind and for taking the time to help us improve. We truly appreciate your support and hope you enjoy your custom blinds for many years to come! Best regards Graywind team
Love the Blinds, but needs better instructions
The blinds were great! and fairly simple to set up. I do wish that they came with better instructions for installation and how to set up the remote. We eventually figured it out, but we had to do lot of googling and you tube videos
Reply from Graywind2026-07-22
Dear Lea， Thank you for your thoughtful feedback! We’re delighted to hear that you’re happy with your blinds and found them fairly easy to set up overall. We also sincerely appreciate your comments about the installation and remote setup instructions. If you ever have any questions in the future, please don’t hesitate to reach out to our customer support team. We’re always happy to provide step-by-step assistance. Thank you for choosing Graywind and for helping us improve! Best regards Graywind team
Top Notch quality and customer service
We have 3 electric blinds. All operate extremely smoothly and are connected to our Google home for automated use. The fabric color and texture is the same today as it was 2 years ago when we brought these. We've had to check in with customer service several times over the two years regarding connection issues. Each time they have been very responsive to our needs. Professional and highly concerned about customer satisfaction. In each instance our issue was resolved to our satisfaction. If we ever have a need to purchase more blinds we are definitely returning to this store.
Reply from Graywind2026-07-21
Dear Debbi, Thank you so much for your wonderful feedback and for your continued trust in Graywind over the past two years! Your kind words about our team's professionalism and commitment to customer satisfaction truly mean a great deal to us. Knowing that you would choose Graywind again for your future window treatment projects is the highest compliment we could receive. Thank you again for your support and recommendation. We look forward to serving you again whenever you're ready for your next project! Best regards Graywind team
Great
Great. Fast. Clear. Responsive.
Reply from Graywind2026-07-20
Dear Mike， Thank you so much for your kind words! Best regards Graywind team
Customer service was on point fast…
Customer service was on point fast response and fixed my order since I ordered the wrong color.
Reply from Graywind2026-07-17
Dear Mark, Thank you so much for your wonderful feedback! Thank you for choosing Graywind! We truly appreciate your support and hope you enjoy your new shades for years to come. Best regards Graywind team
No proper product for me
Reply from Graywind2026-07-17
Dear Kolos， Thank you for your feedback. We’re sorry to hear that we didn’t have the right product to meet your needs. If your requirements change or you have a future project, please feel free to contact our team. We'd be happy to help you explore the best options available. Thank you again for your feedback, and we wish you all the best with your project. Best regards Graywind team