Ed was able to expidite shipping for…
Ed was able to expidite shipping for me. He was extreamly responsive and helpful toward my situation and understood how we needed to go about this without hesitation. Thank you again for all you did to help me!
About Green Thumb Depot
Data updated- Website
- greenthumbdepot.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Livingston
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 50% (1/2)
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Is Green Thumb Depot legit?
Green Thumb Depot (greenthumbdepot.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 50% of negative reviews. Last updated 2026-08-10.
What people say
Perfect experience
Perfect experience so far. Ed was very resourceful, helpful, and responsive to all my needs. I really recommend everyone to reach out to Green Thumb Depot and ask for Ed. I couldn’t have done it without him. From selecting items I needed to getting it delivered discretely. I usually never write a review but this time I had to inform whoever reads this. This was honestly a perfect experience 5/5⭐️⭐️⭐️⭐️⭐️
Fire Pricing and Amazing Customer Service!!
I recently outfitted my R&D grow facility with products from Green Thumb Depot. Elliott was amazing to work with. He was able to help me out with Lights, Dehumidifiers, Fans, Rolling Benches, TrolMaster Controllers and everything else I needed to make my plan a reality. He worked hard to give me options and gave me suggestions on things I wasn't sure about. He matched or beat competitors pricing on everything. If you're looking for a one stop shop for your next grow build, Green Thumb Depot has your back! Thank you Elliott for your amazing customer service, you rock!!
Great service
Their customer service was very helpful and responsive. They will definitely be our go to for all of our grow needs.
Ed was amazing and super helpful
Ed was amazing and super helpful. You gained a loyal lifetime customer due to his exceptional service.
Recognition where due
Cole is absolutely great! I had an issue with my order and shipping and it was a long process to get everything worked out, but Cole held my hand through the entire process and eventually got me to a resolution I could accept!! He deserves a star for excellence!! Just a true gem.
Minor issues, quickly corrected
I ordered a source turbo, and dealt with customer service twice regarding my order. Once was over an incorrect shipping address. Both times, Camille was very friendly, responded rapidly, and resolved my issue. 100% a positive experience, and I'd gladly buy from Green Thumb Depot again.
I needed a new dehumidifier ASAP
I needed a new dehumidifier ASAP. Green Thumb Depot had Quest, and on sale. So I jumped on it. Big mistake. After one week of no updates regarding the shipment I called the company to see what was going on and ask for a refund since I needed one right away and it hadn't shipped. The fella I spoke with told me the dehumidifier was just picked up and sent me an email with their freight courier's information. Cool, I thought, it'll be here in a few days. Nope. Apparently their freight courier doesn't know how to route an item from MI to WI in less than a month. That's right, next week it'll be one month since I placed the order...still no delivery. I sent Green Thumb Depot a message a few days ago expressing my frustration and to inform them that I had to purchase another dehumidifier because the one from them never arrived. I also suggested they find a new freight courier. They did respond with all the expected apologies and sympathies, while they're try to decide if they are going to refund me for an item I never received. None of which changes the fact that they're partnered with a company that routinely has this issue. Read the other reviews. I'm not the only one who has experienced this problem. Perhaps smaller items ship fine by this company but, be warned, any freight could arrive anywhere from one month to.........
Reply from Green Thumb Depot2026-01-13
Hi Jacob, First of all, I’m very sorry for this situation. Unfortunately, this came down to extremely bad timing. Your order was placed right before the holidays, and when the carrier issue occurred, it fell during a period when much of the U.S. workforce—including carriers, warehouses, and manufacturer teams—was operating on reduced holiday schedules (December 24 through January 4). This is a very rare circumstance, and as our reviews reflect, we consistently go above and beyond for our customers.
Dryer Adventure
I ordered a Harvest Right freeze dryer through Green Thumb. Ed contacted me letting me know there was a two week wait period. It was actually 3 weeks when I called to find out if it was shipped. Camille, who answered my email, was right on it and found out what was going on. I wanted it before Christmas to do a family taste testing. Alas, that didn't happen as there were some issues with the shipping company. I feel the shipping/tracking could be better. The dryer arrived and looks amazing. Easy set, easy to follow directions. Now just waiting for the rest time, bread run, and then the real deal! Thumbs up for all the help Camille did through this process. Jane
God awful customer service never…
God awful customer service never shopping with them again
I would definitely recommend based on…
I would definitely recommend based on customer service alone. I ordered a Nugamasher Mini bundle. Unfortunately I found out a few of the items in the bundle were on back order. When I contacted the customer service they were very helpful in offering a refund for the missing items. I chose to wait on the back orders. The rep kept in constant contact to let me know the status. When everything was back in stock I was advised that one of the items was still not available. I was again offered a refund or a replacement. I chose the replacement which worked out well. I am very happy with my purchase and my experience. Thank you Camille for you dedication.
Ed was super helpful providing info…
Ed was super helpful providing info prior to ordering. Pricing and customer service that are simply the best thanks again
Very pleased!
I had a small issue with a pollen tumbler I purchased (probably due to UPS handling) and they were very helpful getting it resolved. Great communication, prompt no hassle interaction. I was impressed and relieved because I never know what to expect with customer service anymore. Im even taking the time to write a review for them.
Ordered a freeze dryer for my daughter
Ordered a freeze dryer for my daughter, her main Christmas present. Just one day later I received an email stating the item could possibly be 3 to 4 weeks out. I asked Ed (the rep who emailed me) if I could pay extra for faster shipping. He actually contacted the manufacturer to find out it wasn't possible and he would refund my full purchase price if needed. Ed also contacted me back several times before I found another site other than Green Thumb Depot that had the item "in stock". I will be purchasing from Green Thumb Depot in the future for sure!
I ordered a item from Green Thumb Depot…
I ordered a item from Green Thumb Depot and was so impressed with their customer support. They were there from my initial order to the delivery. 💯
Excellent customer service
Green thumb has been very helpful with my purchase of a new centurion pro trimmer. They explain all the details of the equipment and purchase options. They will return your phone call or email promptly and walk you through the process. Could not ask for better customer service.
Great prices and fantastic customer service
Great prices and fantastic customer service. Camille was extremely helpful with a warranty claim on a product I bought through them! I will definitely shop at Green Thumb Depot again.
I bought a harvest right freeze dryer…
I bought a harvest right freeze dryer from Edouard Barchini and couldn't be more pleased. Excited to freeze dry some cherries and peaches. Arrived in timely fashion.
Fantastic
Great prices, fantastic customer service, and mind blowing shipping! Incredible. Will be using again and telling anyone in need.
Such a great easy experience ordering…
Such a great easy experience ordering with Camille. She was professional and reached out every step of the way! Thank you for offering amazing products and having great customer service!