Guardian Protection (guardianprotection.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
Hello Swain, Thank you for giving our service five stars. We will continue to strive to deliver the best in monitored security. Thank you for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Fantastic system. The technicians were knowledgeable, respectful and courteous. They were on time and finished installing a new system much faster than expected.
Hi Frederick, Thank you so much for your kind words and for choosing Guardian Protection! We’re delighted to hear that you’re enjoying your new system and that our technicians impressed you with their knowledge, professionalism, and respect. We know your time is valuable and are glad the team could complete your installation efficiently—and even faster than expected. If you have any questions as you get to know your new system, please know we’re always here to help. Welcome to the Guardian family, and thank you for trusting us to help protect what matters most! Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Scott is a true Pro, he has the skills and tenacity to get the job done! It is a pleasure to watch him work, no lost motion or ideas, he will not give up until the job is right!!
Hi Gary, Thank you for taking the time to share your experience with Scott. We’re glad to hear his dedication and professionalism made a positive impression during your service visit. At Guardian Protection, we strive to provide reliable security and outstanding customer care, and it’s great to know Scott delivered on that promise for you. If you need anything in the future, please let us know—we’re always here to help! Thank you for choosing Guardian, Gary. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Raja was excellent ! She explained what service she was doing what was happening how it would affect the system. I couldn't be happier with her service and the whole service experience AAA++++
Hi Larry, Thank you so much for your wonderful review! We’re thrilled to hear Raja provided such an outstanding experience. Knowing she took the time to clearly explain the service and how everything would affect your system is a great example of our commitment to transparent, caring customer support. Thanks for choosing Guardian Protection. Life is better when it's safe. Mary Lynn M. Customer satisfaction Advocate
Provide a top service and knowledgeable employees! But I’m disappointed with the change of order making me pay more with no reason that I understand!
Hi Pablo, I am sorry for any confusion that you experienced. We are dedicated to your satisfaction and are committed to professionally installing a well-functioning system that will protect you for years to come. It appears that additional support components were required to adequately complete the installation. Please give us a call at 1-800-PROTECT (1-800-776-8328) and ask for our Loyalty department or call our local manager Alex G. at 813-882-0375 so that this work can be fully explained and reviewed with you. We welcome you to the Guardian family and will continue to strive to be here whenever you need us. Mary Lynn M. Customer Satisfaction Advocate
The tech guy was very helpful and understanding.
Hi Camille, Thank you for your kind words! We’re delighted to hear that our technician was helpful and understanding while assisting with your video doorbell. Our team is dedicated to providing friendly, professional service every time. If you have any other questions or need support, we’re always here to help! Mary Lynn M. Customer Satisfaction Advocate
Mark came prepared with all necessary equipment/parts and very intelligently troubleshot all encountered issues. 👏🏻
Hi Greg, Thank you for sharing your positive experience! We're glad to hear Mark came prepared and resolved everything efficiently. Our dedicated technicians take pride in their expertise and it's wonderful to know this made a difference for you. We’ll be sure to pass along your kind words. Thank you for choosing Guardian Protection as your partner in security. If you need anything else, we're here to help! Mary Lynn M. Customer Satisfaction Advocate
We have been with Guardian with the past 6 years, our system was no longer working. We were leaning into discontinuing the services since we didn’t understand the advantages of keeping this monitoring system. A careful review with Anthony on of the Specialist made us re-evaluate the benefits of applying the various functions of the unit. Working with the management team and the knowledgeable technician that updated our system, we are confident that we made the right decision in renewing our contract and maximize the benefits of the system.
Hi Marie, Thank you for being a loyal Guardian customer for six years! We're thrilled that our Specialist Anthony could help you see the full value of your system and make the most of its features. Your confidence means a lot, and we're happy you chose to renew with us. If you ever need support or have questions, we're always here for you. Enjoy your upgraded system and the peace of mind it brings! Mary Lynn M. Customer Satisfaction Advocate
Great tech! Very professional
Hi Rhonda, Welcome to the Guardian family! Happy to hear that you found our technician to be a five-star professional in his installation of your new smart home security system. We wish you peace of mind in the days ahead. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Great company. Anthony took great care of us. Will definitely will recommend Guardian to others
Hi Kimberly, Thank you for taking the time to let us know of the great service provided by our professional technician, Anthony. He is a long-time member of our team and approaches his work with a passion and meticulous attention to the little details that matter, such as taking the time to educate a new user on how to get the most from a smart home security system. We're glad you've joined the Guardian family, Kimberly, and will be here whenever you need us! Mary Lynn M. Customer Satisfaction Advocate
James was super quick & efficient in the service he provided for me at my Extra Space Storage location. He was informative & even told me about some of the other services that Guardian offers. All around just an amazing human being!
Hi Tony, Happy to hear that you found our professional technician to be of excellent service to you. Our techs love their work and it is gratifying to us when you, a valued customer, takes notice. We'll be sure and let our management team know. Thank you! Mary Lynn M. Customer Satisfaction Advocate
My technician was PHENOMENAL!! Raja was very Professional, Kind and Very Good at her job. She is a true asset to your team.
Hi Robin, Thank you for taking the time to send a five star rating of our tech's in-home service on your system. She will be appreciative to hear this. Our techs undergo rigorous training to ensure the level of service they provide to our customers is of high quality, knowledgeable, and professional. Thanks for choosing Guardian, Robin. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Xavier was so patient and thorough. His attention to detail and willingness to take the time to explain everything truly made a difference, thank you for such great customer service!
Hi Naomy and welcome to the Guardian Protection family! So far you have enjoyed the best part of working with Guardian - professional installation by an expert and personalized on site tutoring in how to use and get the most from your security system. Glad to know that you were pleased with Xavier's service. Our customers say so many good things about him. Thanks, Naomy, for choosing Guardian. We are honored to help protect you and your home. Mary Lynn M. Customer Satisfaction Advocate
Tech was quick, courteous and professional.
Hi Elizabeth, Very happy to hear that our professional technician was quickly able to restore the service of your cameras and that he was courteous and professional. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
Our technician, Xavier Goode, took his time to explain why our cameras were offline, showed us how to adjust the chime/sound for our doorbell and in turn discussed areas of concerns. Excellent customer service!
Hi Alicia, Glad that we were able to provide you with such a great amount of personalized help in getting your cameras back up and running and in teaching you more about your video doorbell. At Guardian, we are proud of our tech team. Pros like Xavier are what set us apart. He will appreciate your comments! Have a great day! Mary Lynn M. Customer Satisfaction Advocate
The technician Roja was fantastic fixed my alarm system and was very professional and pleasant. Thanks Guardian for great employees
Hi Margaret, Thanks for taking the time to let us know of your satisfaction with our professional technician. Attitude is as important as expertise and we are glad that this came through in our service to you. We will continue to strive to deliver the best in service along with a friendly smile from our team! Have a great day, Mary Lynn M. Customer Satisfaction Advocate
Anthony was very knowledgeable, explained things in layman's terms and did a great, efficient job with the install. System works quickly and efficiently.
Hi John, Welcome to the Guardian family! Happy to hear you are pleased with your new Guardian Protection smart home security system. You can't beat professional installation and we think it's even better when a professional technician such as Anthony can take the time to walk you through how it works and how to use it so that you can start enjoying your system right away. Anthony will be happy to hear of your satisfaction. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate
The technician was knowledgeable and friendly. I felt the tech support should have been able to re-install the door bell while speaking to them and not have to pay $99 for a technician to come to my home to do that.
Hi Gwen, Glad that you found our technician to be knowledgeable and friendly and glad that he was able to re-install your video doorbell and get things up and running again. We make every effort to offer free technical assistance by phone to our customers to save them time and money and I can see that we have successfully provided this type of service to you in the past. While this is often a viable solution, some issues require that our professional technician evaluate in person and resolve onsite. Our goal is that you have a security system in good working order, helping to protect you and your home 24/7. We appreciate your understanding and will strive to continue to provide you with world class security. Life is better when it's safe. Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Henry was exceptional. Friendly, knowledgeable and professional.
Hi Carrie, Thank you for taking the time to let us know of your satisfaction with the service of our technician. Henry is part of our experienced professional team and his passion for his work is obvious to our customers. So glad you appreciated it! Here's to peace of mind, Carrie. Know that we are here for you if you need us. Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Our tech (I believe his name was Michael) was really knowledgeable, works efficiently, easy to talk to and kind. He arrived early and went straight to work, communicated with me about every task he was going to do around the house, was courteous about going into living spaces and making sure it was okay to enter rooms instead of just barging into places, explained things thoroughly and showed me some features on the APP as well. He’s a cat person too, that’s always a positive in my books!
Hi Delena, Thank you so much for your thoughtful review—we really appreciate you taking the time to share your experience. First, congratulations on your recent security system upgrade! We’re excited for you to enjoy the added protection and new features, and we’re glad Michael was able to walk you through everything so thoroughly. It also means a lot to us that you’ve been a long-time, loyal customer. Your trust over the years is something we never take for granted—we’re grateful to continue protecting your home… and your fur babies, too . Sincerely, Mary Lynn M. Customer Satisfaction Advocate
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