Guardian Protection (guardianprotection.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
I would not recommend this company, after my recent experience, I placed an order for three hammer units for breaking car windshield, they took three payments from my bank, did not reply to my emails, and the order took forever from China, when I said I wanted to return my order they said I would have to pay a second charge to return the goods to China, be warned !!!
Anthony was an absolute pleasure to work with from start to finish. He was thoughtful, considerate, responsive, and professional throughout the entire process. He took the time to answer all of our questions, never made us feel pressured, and made sure everything was handled promptly and correctly. It's refreshing to work with someone who genuinely cares about doing right by his customers. We had a great experience and wouldn't hesitate to recommend Anthony and Guardian Protection to anyone looking for outstanding service.
Hi Allen, Thank you for sharing your five-star experience with our professional technician Anthony. We’re thrilled to hear Anthony provided such thoughtful, professional service and made sure your questions were answered every step of the way. This level of care is exactly why we at Guardian Protection believe in professional installation over a DIY approach—so you can be confident every detail is handled correctly, your system works seamlessly from day one, and you have expert guidance along the way. We appreciate your trust in Guardian and are grateful for your recommendation! Sincerely, Mary Lynn M. Customer Satisfaction Advocate
The technician today was great. He knew his stuff. Thank you for sending a technician that knows his stuff.
Hi jimbo house, Thank you so much for your kind words and for choosing Guardian Protection! We’re committed to providing every customer with peace of mind through our team of well-trained, expert technicians. We take pride in making sure our technicians have the knowledge and skills to deliver the highest level of service every time. Your feedback lets us know we’re fulfilling that promise. Have a great day and know that we are here for you whenever you need us! Mary Lynn M. Customer Satisfaction Advocate
Omar was extremely professional and did a great job with installation of the new panel and camera. He was also very informative as he walked me through the new system.
Hi Knight, Thank you for choosing Guardian Protection to help protect your home. We’re delighted to hear Omar provided such professional service and made your installation experience smooth and informative. It’s great to know you’re feeling confident with your new panel and camera system. Your peace of mind is our top priority, and we’re always here if you need anything. Welcome to the Guardian family! Mary Lynn M. Customer Satisfaction Advocate
Technician, Richard Chang, was friendly, efficient, on-time and explained everything he did to fix the issue.
Thank you so much, Tony, for your kind review! We’re glad to hear that Richard provided prompt, friendly, and efficient service to restore power to your camera and took the time to explain everything clearly. Your peace of mind means a lot to us. We appreciate your trust in Guardian Protection and are always here whenever you need support. Mary Lynn M. Customer Satisfaction Advocate
Raven was the perfect customer support. Answered my question and resolved the problem immediately
Thank you so much, Ramona, for your wonderful five-star review! We’re thrilled to hear that Raven from our in-house customer care team provided perfect support to you by phone, answered your questions, and quickly resolved your issue. Your satisfaction is our top priority, and we appreciate you choosing Guardian Protection. If you ever need assistance in the future, we’re always just a call away! Mary Lynn M. CUstomer Satisfaction Advocate
Raven was awesome! Super friendly and professional!!!!
Hi Franco, Thank you for your kind words and for sharing your experience! We’re glad to hear that Raven from our in-house customer care team was able to assist you with professionalism and friendliness. It’s our goal to get you back up and running quickly and to provide free telephone phone support whenever you need it. Thank you for trusting Guardian Protection—we’re always here to help. Mary Lynn M. Customer Satisfaction Advocate
Xavier was great. Installation went smoothly. He was very patient and went over settings, controls, app and website.
Hi Angela, We’re delighted to hear that Xavier made your installation experience smooth and took the time to patiently walk you through all the settings, controls, and features—especially in the Guardian mobile app. With the app, you’ll be able to manage your system easily, receive instant alerts, and check in from anywhere for added peace of mind. Your comfort and confidence with your new system mean a lot to us. Welcome to the Guardian family, and thank you for trusting us to help protect what matters most! Mary Lynn M. Customer Satisfaction Advocate
Very nice gentleman. Very knowledgeable. Knew what to do.
Thank you so much, Eva, for your kind words and five-star review! We’re happy to hear that Marc was able to quickly resolve your camera issue that occurred after your new router install, and also set up video analytics for you which I think you will find very helpful. Your satisfaction and peace of mind are our top priorities. If you ever have questions or need support in the future, we’re always here to help! Mary Lynn M. Customer Satisfaction Advocate
Guardians acquisition of Chorus is truly an uplevel for clients. Initial problem call personal were responsive and knowledgeable. On site technician was efficient, experienced and respectful of me and my home. Non- emergency problem resolved within 24 hours.
Hi Mary, Thank you so much for your kind words and for welcoming Guardian Protection into your home. We’re delighted to hear that your first experience with our team was so positive—from our responsive and knowledgeable support staff to the efficient care of our on-site technician. We’re proud to provide you with the reliable service and peace of mind you deserve. Thank you for your trust, and we look forward to serving you for many years to come! Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Technician was courteous and knowledgeable. The company actually called and was able to move our appointment forward, which was very convenient.
Hi Bobfy, Thank you so much for your wonderful feedback! We’re delighted to hear that your service experience was excellent and that our technician was courteous and knowledgeable. It’s great to know we could move your appointment forward and make things a little more convenient for you. We truly appreciate your trust in Guardian Protection and look forward to serving you in the future! Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Hi Vanessa, Thank you for your five star rating of Guardian Protection. We're always honored to help with any questions or needs you may have regarding your security. Feel free to call us anytime at 1-800-PROTECT (1-800-776-8328). Thank you for choosing Guardian. Life is better when it's safe. Mary Lynn M. Customer Satisfaction Advocate
Technical customer service is excellent. The charges that Guardian establishes for the service department are ridiculous. We purchased new doors and the sensors were taken off. To put the sensors back on guardian wants $120 for the first 30 minutes and then $30 for every 15 minutes. They are going to lose money. 😔 I miss Vintage.
Hi Carolyn D., Thank you for taking the time to share your honest feedback. We’re glad to hear you’ve had a positive experience with our technical customer service team. As a valued Guardian customer, you are always welcome to discuss any device issue by phone and get 24/7 human troubleshooting and technical support absolutely free. On site service calls, if needed, are available for a nominal fee. We understand your concerns about service charges and appreciate your perspective. As with other types of products installed in a home, there is a charge when in-home service by a professional is required to adjust or reinstall equipment. Our pricing reflects the resources required to provide professional support and ongoing system reliability. Your loyalty means a great deal to us, and we’re grateful for the trust you’ve placed in Guardian Protection. Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Paul was excellent regarding helping us getting started and also helping us to feel more comfortable using all the features of our system.
Hi Roger, Thank you so much for your wonderful five-star review and for choosing Guardian Protection to secure your new home. We’re delighted to hear that Paul provided excellent support and helped you feel comfortable with all the smart features of your new system. With 24/7 monitored security, smoke detection, and multiple cameras, you’ve set your home up for true peace of mind. Welcome to the Guardian family, and please know we’re always here if you need anything. Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Great experience. My fire alarm is over 10 years old and quit working. Marc Fairchild is very knowledgeable of these systems. I just wanted him to replace what needed to be and have it working again. Thanks Marc for taking care of my issue!
Thank you, Linda, for your kind words and for being a loyal Guardian Protection customer for 15 years. We’re so glad Marc was able to swiftly replace your old, monitored smoke detector with a new, monitored wireless smoke detector and that this important part of of your system is working again. Your safety is always our top priority, and we truly appreciate your continued trust in Guardian. If you need anything in the future, we’re always here for you. Sincerely, Mary Lynn M. Customer Satisfaction Advocate
My tech was great and went above and beyond to resolve my problem. He even dropped by after the appointment to ensure all was in working order. He was a pleasure to work with!
Hi Nancy, We’re glad to hear that our technician went above and beyond to resolve your issue and provided such caring follow-up. It’s our goal to give you true peace of mind and service you can count on. We appreciate your trust in Guardian Protection and are always here whenever you need us. Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Guardian tech Paul arrived on time, immediately went to work and did an outstanding job. He answered my questions thoroughly and was extremely helpful. My first experience with Guardian Protection went perfectly.
Hi W. Miller, Thank you so much for your kind words and for choosing Guardian Protection! We’re thrilled to hear your first experience with us went perfectly and that Paul provided such outstanding, helpful service. We’re always here to answer your questions and support your security needs. Welcome to the Guardian family, and thank you for trusting us to help protect your home. Sincerely, Mary Lynn M. Customer Satisfaction Advocate
I contacted Guardian last week to get information regarding having an alarm installed at our new residence. Diane, a field sales manager came to our home she was very helpful. During the next day or two she followed up on any questions or concerns we had. We agreed to have the system installed on Friday and two technicians arrived Tuesday morning just has scheduled. They were both very professional, knowledgeable, competent and pleasant to work with. They were here from 8:30 to 5. Everything is currently working as expected. A technician explained everything and addressed any concerns. I believe Erukan (apologies of spelled incorrectly) was the lead technician. I did not get the name of the other technician. 5 star service.
Hi Ken, Thank you so much for your thoughtful review and for choosing Guardian Protection to secure your new home. We’re delighted to hear that Diane, our field sales manager, provided expert guidance and attentive follow-up throughout the process—she is truly dedicated to helping our customers feel confident in their choices. We’re also pleased that Erkan and the rest of our installation team delivered professional, knowledgeable, and courteous service, making sure your robust new system—including security monitoring, smoke and carbon monoxide detection, water leak sensors, and smart home technology—was installed perfectly and explained thoroughly. We’ll be sure to pass along your kind words to both Diane and Erkan! Protecting what matters most with reliable systems and great service is our highest priority. We appreciate your trust and your 5-star recommendation—and please know we’re always here if you have any questions or need assistance down the road. Welcome to the Guardian family! Sincerely, Mary Lynn M. Customer Satisfaction Advocate
BE VERY CAREFUL they dont just charge you a early cancel fee They charge you for every month that it left up to 5 years, Customer for 3 and 1/2 years that wasnt good enough for them. They charged me the remainder of the months up to 5 years over a THOUSAND DOLLARS....Paid 2,100$ for 3+1/2 yrs penalty paid 1,500.$ toatl 3,600 $ for the system only to annouce which door was opening. not just rip off= ROBBERY
Hi Linda, I’m sorry that you feel frustrated with this situation. We take your concerns seriously because your satisfaction is important to us. Guardian or its authorized dealer consulted with you on your security challenges and provided the security hardware needed along with professional installation. Since then, Guardian provided 24-hour a day monitoring of your system by the trained specialists at our UL-certified monitoring centers including alarm signal monitoring and notification to first responders on your behalf when emergency situations arise, based on protocols that you established with us. These services were formalized through a contract signed by you and Guardian. The agreement serves to protect both you and Guardian by defining services to be provided, rates, terms and obligations. The contract also identifies all conditions such as an early termination fee that may apply if you wish to cancel prior to the end of the initial contract period. Sincerely, Mary Lynn M. Customer Satisfaction Advocate
Great job with the install and getting everything set up on the app.
Hi Scott, Wishing you all the best in your new home. Happy to hear that our professional technician Tyler did a great job installing your video doorbell and getting everything setup on the mobile app. Here's to great peace of mind. Thank you for choosing Guardian Protection! Sincerely, Mary Lynn M. Customer Satisfaction Advocate i
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