For businessesSearchWrite a reviewCategoriesAbout
简体中文English
Travel & Vacation

Guest Reservations

280 reviews

3.9280 reviews
Write a review

About Guest Reservations

Data updated
Website
guestreservations.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
280 reviews
Replies to negative
72% (36/50)
Do you own Guest Reservations? Claim this profile for free and start replying to reviews.

Is Guest Reservations legit?

Guest Reservations (guestreservations.com) has a 3.9 out of 5 rating on OK.one, based on 280 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-10.

What people say

It said 5,000 TBH but then it was 7000?!

Reply from Guest Reservations2026-08-03

Hello Alex, We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience. We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount. We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

Stored information available for use

Stored information available for use. Thank you

Reply from Guest Reservations2026-08-03

Hello Barbara, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

Two rooms I requested weren't marked…

Two rooms I requested weren't marked SOLD OUT until I tried to pay.

Reply from Guest Reservations2026-08-03

Hello Lee-Anne, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

Great and easy to book application

Great and easy to book application. Thank you. Also great pricing breakdown included when booking for transparent prices.

Reply from Guest Reservations2026-08-03

Hello Ariez, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

Clearly seeing room options and…

Clearly seeing room options and pricing, as well as refund policy if I have to cancel trip ( by Aug 12)

Reply from Guest Reservations2026-08-03

Hello Karen, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

Too many ads to book a room.

Reply from Guest Reservations2026-08-03

Hello Scott, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

I would have rated it 5 stars

I would have rated it 5 stars, but I was asked too many questions after the booking, for instance, donate money, sign up for stuff I don't want.

Reply from Guest Reservations2026-08-03

Hello Jeffrey, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care