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Travel & Vacation

Guest Reservations

280 reviews

3.9280 reviews
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About Guest Reservations

Data updated
Website
guestreservations.com
Category
Travel & Vacation
Location
United States
Status
Unclaimed
Last 12 months
280 reviews
Replies to negative
72% (36/50)
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Is Guest Reservations legit?

Guest Reservations (guestreservations.com) has a 3.9 out of 5 rating on OK.one, based on 280 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 71% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 72% of negative reviews. Last updated 2026-08-10.

What people say

Quick and straightforward

Reply from Guest Reservations2026-08-03

Hello Dan, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

I realized I had booked the wrong date…

I realized I had booked the wrong date and hurried and called and was rejected for returned money so I booked 3 rooms when all I needed was 2

Reply from Guest Reservations2026-08-03

Hello Jackie, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

The process of booking this room was…

The process of booking this room was quick and easy.

Reply from Guest Reservations2026-08-03

Hello Charles, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

Claimed a higher discount but it wasn’t…

Claimed a higher discount but it wasn’t applied.

Reply from Guest Reservations2026-08-03

Hello Matthew, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

room wasn't available when I went to pay

Reply from Guest Reservations2026-08-03

Hello Alana, Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve. We would love to assist you further. Please feel free to reach out to us at [email protected] with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues. We value your business and look forward to assisting you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

It was straight forward

It was straight forward, just followed the instructions and was completed quickly.

Reply from Guest Reservations2026-08-03

Hello, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

Straight forward

Straight forward - return customer

Reply from Guest Reservations2026-08-03

Hello, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

When I chose to book

When I chose to book, it said the total price incl taxes etc, was $256. But when I pressed pay, I've now been charged more than that. This happened the last time I booked too. This is dishonest conduct

Reply from Guest Reservations2026-08-03

Hello Sally, We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience. We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount. We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email [email protected] with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care

Booking reservation was easy

Booking reservation was easy. Very happy to find a great hotel which is dog friendly. Looking forward to our visit.

Reply from Guest Reservations2026-08-03

Hello Kim, We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at [email protected] if you have any additional questions or concerns. Thank you. Sincerely, Chantal Reynolds Guest Reservations™ Customer Care