GUNAI is a leading brand of electric bikes built for power, performance, and reliability. From mountain trails to daily commutes, our e-bikes combine strong dual motors, long-lasting batteries, and modern design. We offer fast EU shipping, responsive customer support, and great value—trusted by riders across Europe.
Written by the business, not verified by us.
Is Gunai Ebikes legit?
Gunai Ebikes (gunai-ebikes.com) has a 2.5 out of 5 rating on OK.one, based on 11 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is poor. 55% of reviews are 1 star, a relatively high share; The business has replied to 71% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
⭐ Worst Customer Service and After-Sales Support Ever!
My experience with Gunai has been extremely disappointing. The after-sales service is absolutely terrible. When I asked for help with the brakes, I received no support. When I asked about the battery, again, no proper response. I also contacted them regarding the controller and motor, but received no reply.
A company should stand behind the products it sells and provide proper customer support, especially when customers need assistance with important components of an e-bike.
Based on my experience, I cannot recommend Gunai. Think twice before buying from them, because if you need help after your purchase, you may be left on your own.
Save your money and consider another brand with reliable after-sales service. I would not buy from Gunai again.
Its fine at the start then useless and no customer service
Update: Finally found someone willing to look at the bike, it needs an entire new motor and controller for over 600 euro. Cheap rubbish that went to the bin
Do yourself a favour and stay away. heres why:
To start, The item arrives reasonable enough and intially its great... for about a year.
Then the rust sets in, the cables snap, tyres puncture constantly, the electrics cant withstand water at all in a wet country. Eventually the motor will fail or the controller or the light and 1 issue kills eveything.
Next, you wont get a company to touch this bike for repairs or parts. All of Ireland cant get anyone that will work on it or carries parts.
So you eventually order direct online. Its been a month, item still hasnt shipped. AFTER A FULL MONTH and they just keep saying "Oh dont worry it will".
I have the bike 2 years, I have replaced just about everything apart from the frame and now I give up. I'll be selling it for parts and getting a decent locally sold product. Thats why if you read the reviews, the good ones are from people that have only just gotten the bike.
Ordered an e scooter , perfect condition , helpful people when I needed to ask something !! Glad to buy from you people ! I recommend it . Buyer from Greece !
Reply from Gunai Ebikes2025-11-06
Thank you very much for your feedback!😊
We’re happy to hear your e-scooter arrived in perfect condition and that our team was helpful whenever you had questions. We truly appreciate your recommendation and your trust in us!
If you ever need any assistance, we’re always here to help. Enjoy your rides!
We bought a bike from them on ebay. Within 2 months the brake pads were worn and the back wheel spokes were loose causing the whole back wheel to wobble. They have refused to assist in sending a replacement bike and have started replying in german. The bike is unridable but cost 700. Appalling service, poor quality and do not buy if you want a bike for more than 2 months. They didn't confirm it as delivered on the item so we couldn't open a dispute. Consumer rights say we are entitled to a replacement within 3 months of purchase or refund. We have had to ask the bank to step in and try to get our money back. Appalling service appalling company. This is a genuine gunai bike despite what the company says.
Reply from Gunai Ebikes2025-09-10
Thank you for your feedback. We believe there may be some confusion. Our website is https://www.gunai-ebikes.com/, and we do not sell directly through eBay.
It seems that your purchase was made from a different seller on eBay. We kindly suggest you contact the eBay seller directly regarding your issue, as we are unable to assist with orders that were not placed through our website.
If you are interested in purchasing genuine GUNAI e-bikes with full after-sales support, please visit our store above.
Thank you for your understanding.
This seller will completely let you down if somthing goes wrong no help whatsoever please avoid.
Edit: the reaction below is a lie the seller did message that they will send part but until now no action is taken. Review wil be adjusted once action has been taken. But for now just know that the comment from seller is a straight up lie.
#GN2181
Reply from Gunai Ebikes2025-08-04
If your order was placed on our official website, we are happy to provide free warranty service and support according to our warranty policy.
But after checking, it appears your order was not placed through our official website. Unfortunately, we are only able to provide warranty services and free replacement parts for purchases made directly from our site, as clearly stated in our warranty policy.
Since the profit from your order did not come through our store, we’re unable to offer free support or replacements. We kindly suggest contacting the customer service team of the website where you placed your order—they should be responsible for assisting you.
Thank you for choosing us and for your understanding.
They informed me late that they cannot transit the product I ordered in Greece and they did not response soon at my messages. At the end they could not estimate the delivery date
Reply from Gunai Ebikes2025-07-16
Thank you for your feedback.
We sincerely apologize for the inconvenience caused regarding your order to Greece. It was never our intention to disappoint you. Unfortunately, due to unforeseen shipping restrictions, we were unable to arrange transit to your location as expected. We also regret the delay in responding to your messages and not being able to provide a clear delivery estimate in time.
Your experience has been shared with our logistics and customer service teams to ensure we improve in these areas. We appreciate your patience and hope we can serve you better in the future.
Been using the bike for 2 months and have had 2 punctures on the rear wheel. The repair shop said that there was no ribbon protecting the inner tube from the spokes. He said the wheel was not fit for purpose and virtually all the spokes were loose. I've tried to contact the company but there's no telephone number or address, what's app is their only form of contact which I did and the reply was 'are you looking to buy a bike' after I'd detailed all my issues. The build quality leaves a lot to be desired. For the same money you're better buying a 2nd hand better bike.
NB. You can have a £30 gift for a nice review - SO DON'T BE FOOLED!
Reply from Gunai Ebikes2025-07-16
Thank you for taking the time to share your experience.
We are truly sorry to hear about the issues you've encountered with your bike, especially the repeated punctures and concerns regarding the rear wheel. This is certainly not the quality or service we aim to provide.
Your feedback about the missing rim tape and loose spokes is concerning, and we take it very seriously. We are escalating this to our technical team to investigate and ensure stronger quality control moving forward.
Thank you for your great review!
We’re thrilled to hear that you love the bike and were happy with our service. It means a lot to us to know you’re enjoying your purchase. If you ever need any assistance or have questions down the road, feel free to reach out!
Quick delivery and so far it seems like the engwe bike works fine. Only problem, witch do not disrupt the riding experience is that the post for the handlebar is not straight. It has to be some construction error i guess. But as said, it works fine. Easy to ride and easy to put together. Thou how the lcd display and all its settings work i can only find on Youtube, not in the manual.
Reply from Gunai Ebikes2026-01-15
Thank you very much for taking the time to share your experience with the ENGWE bike.
My Gunai N29 electric bike, which I bought a few months ago, showed an E10 error on the screen.
Sometimes the products we buy may be faulty, the important thing is to find support, many thanks to Ms. Caroline and the team from Gunai support team. He identified the problematic parts and sent new parts, and dealt with every issue immediately.
thank you very much for the support
Iv given 1 star but I didn’t even want to give that !!! AVOID at all costs ,, do not purchase 1 of their bikes , the quality is rubbish parts are breaking on this bike constantly an their customer service is basically non existent, I’m left with a £1.400 bike that I can’t even ride !! And I can’t find anywhere to purchase a part from .
Reply from Gunai Ebikes2026-01-15
We’re very sorry to hear about your experience and understand your frustration.
After carefully checking our records, we need to clarify that your bike was not purchased from our website:
https://www.gunai-ebikes.com/
Please note that we can only provide after-sales service, spare parts support, and warranty coverage for customers who purchased directly from our official website. Unfortunately, we do not have access to orders, parts compatibility, or warranty responsibilities for bikes purchased from third-party sellers or unauthorized websites.
If your bike was purchased from another platform or seller, we strongly recommend contacting the original seller directly, as they are responsible for product quality, spare parts supply, and after-sales service.
We sincerely regret that we’re unable to assist further in this case, and we appreciate your understanding. For future purchases, to ensure full support and warranty protection, please make sure to buy directly from our website.
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