GunMag Warehouse

Great customer service

Great customer service! After my package was lost in the mail, Mike was quick to respond and resolved the problem quickly! Will order again.

20% restocking fee

Made this purchase online and revised it was the wrong size. I tried to cancel this within 20 min of the purchase I was contacted 2 days later that they can not cancel due to it is shipping which it had not. I refused shipment as advised by them and now they want to charge a 20% restocking fee. Extremely poor customer service And long wait times for any response. Took my business elsewhere and advised others of these shady practices.

Predatory Fees

I placed an order for a controlled magazine, and my law enforcement credentials are already on file with the site. They began demanding additional identification documents which I have no interest in providing. Instead of simply agreeing to part ways and refund my order, GunMag Warehouse believes they are entitled to hold my $70 hostage in perpetuity. When I asked them to cancel the order, they threatened me with a 20% “cancellation fee” that I wasn’t aware of. I don’t want any further business with this company and I’m also not interested in them extorting money with deceptive and predatory practices. I opened a dispute with my bank due to their failure to ship my order. I’ve been a customer for 7+ years and I will never shop here again. I also bought the same magazine through Bass Pro Shops for $23 less and free shipping to my house - no additional documentation needed.

Long-time customer

Long-time customer, and they've earned every purchase. Recently had an issue with a product — they stood behind it completely, refunded 100% including shipping, no hassle. That's the kind of company worth buying from repeatedly. Highly recommend.

Awesome Service 😀

Mike is the man

The negative experience I had dealing with my local post office was 100% turned around by Mike in customer service. He was attentive and communicative. He let me know every step of the process until it was resolved. I am so appreciative of this level of service and will definitely be purchasing from them in the future.

arehouseGunMag Warehouse , GREATEST STORE TA SHOP! !

I HAVE BOUGHT MANY MAGAZINES FOR MY "" WALTHER "" PP 3.9" 32acp pistol , AS WELL AS OTHER THINGS FROM " GunMag Warehouse " , IM A VERY HAPPY CUSTORMER , GREAT SERVICE, VERY GOOD PRICES , WONDERFUL PEOPLE TO WORK WITH. I'LL BUY MORE FROM THIS GREAT STORE !!!! ITS THE #1 PLACE TO BUY FROM ! H.M. 4/18/2026

Great Customer Service!

I had a challenge with the post office and a shipment from GunMag Warehouse. When I reached out to them, they were very helpful and were on it right away. They explained to me what happened from their perspective and what options I had to move forward. I asked them to reship my order that got returned incorrectly. They did, and they reached out to the USPS to open an investigation. When they found out what happened, they refunded me my shipping fee.

I love this place

I love this place. I have ordered several items from them and have been extremely happy. They provide excellent and friendly customer service! I received a product with a manufacturer defect and GumMag without hesitation resolved the issue by getting me a replacement. I highly recommend them and I know will continue to do business with them. Thank you

Reoccurring Payments?

I seem to be paying some sort of reoccurring payment to Gun Mag Warehouse. It seems I don't even have an account with them either. I know Ive bought a mag there at least once. I thought I was being scammed. Contacted them. Seems to be a glitch...

Thank you!

They were very quick with my return.

I had a shipping issue with USPS

I had a shipping issue with USPS and Mike at gunmagwarehouse.com took care of it for me. Thanks, Mike.

Problem Solved

I placed an order for four (4) magazines. The order was received and shipped. However something happened with the order causing it not to reach me. I contacted Gun Mag to find out what actually happened. The problem occurred on my end and not as a result of anything that Gun Mag did. I spoke with Evan at Gun Mag and received critical instructions on how to resolve the issue. After i’d completed every thing that I was tasked to do Evan then sent me an email stating that Gun Mag would resend the order at no additional charge. I believe Evan and Gun Mag handled their customer service in an excellent manner. They are now my first choice for everything magazines.

5 star business

Cant say enough good things about this company. Great prices on products, and when the postal service didnt deliver they opened an inquiry for me and the product was delivered promptly. They have my business from here on out for my magazine needs.

Today is 3/27/2026

Today is 3/27/2026. Order placed 3/21/2026. Payment processed 3/21/2026. You have my money and the order still has not shipped. Here is the lame excuse/ response from your Customer Service on why my order hasn't shipped. Good Morning e are currently receiving over 3000 orders a day, we are also a team of less than 50 people for the entire company. So we are considered a small operation, it will take us longer than larger companies to get your order shipped out. I apologize for any issues this is causing you, we are slowly getting caught back up from being over 8000 order behind for over 3 weeks. You will receive an update email when your order ships out. Please let us know if you have any further questions. Have a great day. Thank you, Carey GMW Customer Service Bottom line. Don't take my money until you're ready to ship my order and advise the customer that you are experiencing shipping delays. Standard procedure from companies that do business the right way. Order cancelled and placed with a competitor that had a better price.

I can’t recommend them enough!!

I can’t recommend them enough!!! The shipping carrier lost my package and I reached out to Mike. Mike has been in communication almost daily with me and even re-shipped the order for me. 10 out of 10 would recommend.

Good products

Good products, good prices and good service!!!!

The customer service is top notch

The customer service is unlike any other company. The products are top notch.

Two mags across the country

Ordered two mags and waited the allotted time for shipping. Checked tracking and noticed it went to my city then to a city across the country. Then my package evaporated. I contacted gunmagwarehouse and received a response from Mike immediately. I followed what Mike asked he contacted the shipper and received information from them and then we waited. Mike , after about a week , sent me my order at no charge , it arrived on time and in great shape. I appreciate all the effort Mike went through. Thank you guys.

Slowest shipping in the business

Slowest shipping in the business. Frustration with customer service covering for poor service times .