As a global leader in guitar & bass parts and accessories, Guyker provides affordable and premium accessories for guitar players, luthiers, builders, shops, retailers, and wholesalers.
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Is guyker.com legit?
guyker.com (guyker.com) has a 4.2 out of 5 rating on OK.one, based on 117 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 32% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, noting that the guitar hardware, such as locking tuners and replacement bridges, offers incredible value for the money. People also appreciate the very reasonable pricing and reliable performance that makes upgrading their instruments completely straightforward and affordable.
Some reviewers were not happy with the delivery times and occasional hardware fit issues. Consumers mentioned experiencing slow shipping periods and encountering difficulties when trying to obtain tracking information for their parcels. A few buyers also noted that certain components required extra drilling or modifications to install properly on guitars.
Auto-generated from all reviews of this business. For reference only.
I placed an order but then noticed that they had entered the address wrong. When I message them to fix it, they refused and would not cancel the order or return my money. Now I am stuck with a ten day investigation through CashApp just to get my money back. Since then, I have been reading the reviews, how they mess up addresses, send empty boxes and do everything they can to not deliver the products. This company is an online fraud scheme running from China.
Read carefully...Guyker it's a SCAM !!!
The facts:
In early January 2026, we purchased a $1,600 batch of hardware to prototype electric basses, they told us it would be shipped on January 22nd via YunExpress (the worst Chinese courier, check out the online reviews).
The package was lost.
Very late with the delivery of the basses to our customers, on April 1st, we paid $360 to have the goods reshipped via FedEx, but actually the goods were reshipped via YunExpress, which lost the package again.
When we realized they hadn't shipped via FedEx, we asked for an explanation, and they refunded us for a service they never provided.
In the meantime, we had to purchase the goods on AliExpress because the instruments had been designed with hardware supplied by Guyker.
We've currently spent over $2,000 on Guyker to make five musical instruments.
We've been forced to open a dispute on PayPal because the company is stalling and won't refund us for goods never delivered.
After four months, this is the situation.
As I wrote to Guyker, it's clearly a scam, because in theory they lost two batches of material, losing $3,200 plus they have to reimburse us for $1,600... so Guyker doesn't care about losing a customer like us (a company) and $4,800
I believe the system is simple: they pay influencers and customers (they asked me too) to advertise, collect the money from orders, create a fake shipment with an empty package with YunExpress, the goods are never delivered, and they refuse to refund.
Luckily, we insisted on paying with PayPal every time, taking on the fees rather than doing a bank transfer like they wanted... if we had done a bank transfer, we would have lost the opportunity to get a refund from PayPal.
I hope they're exposed by law enforcement and shut down as soon as possible!
I run a guitar repair and electronics custom shop. My experience is limited to customer guitars with Guyker hardware that they installed. Guyker tuners, in particular, are among the worst I've experienced for quality. Tuner gears slipped, only to start turning again later in the rotation. I don't care what name is on tuners, whether they're locking or not, or how much you paid for the "upgrade". If Guyker quality goes up, I'll give them another chance. So far, what I see is poor quality and a massive marketing effort claiming to be experts in the field of guitar hardware. A lot of the hardware has a familiar look. It's obvious that this company sources parts from various factories that can slap the Guyker logo on them. It's up to Guyker to enforce some from of quality control. I'll be waiting in the wings, watching for quality improvements and watching the tuning woes of others.
I ordered electric guitar bridge, the quality was excellent and they notified customer when they shipped and delivered, I’m happy doing business with them. Keep it up!
First off I got three right side bass tuners and one left. I reached out and the guy said if I wanted left side tuners I would have to pay shipping…obviously didn’t read my email. I’ve reached out like 20 times and received no responses. So I’m reaching out here. Terrible customer service but what do you expect from a Chinese company with no customer service phone to contact them
This is the state of the service world these days.
Guyker is no exception. They just plain suck at taking care of customers.
Thanks everyone there i've been using your parts for a while now I usually get them from Amazon but now I can buy them from you I have you on my list good quality parts Thanks for being there I'll let everybody know
I ordered a harmonica bridge, a tp-6 tailpiece and a switchtip from them last week. I ordered the brass bridge from them but on the shipping note it said zinc alloy. So i reached out to them with the question and they helped me out really well and quick.
The parts arrived today (fast) and look and feel great! Very sattisfied, would recommend
Keep up the good work!
While I have received good tuners, Guyker will not stand behind their product when purchased through Amazon. I can’t support a vendor who will not support their product when purchased through a vendor that they choose to sell through. I am stuck with garbage tuners.
Products are VERY well made, and at reasonable prices with quick shipping always function well making my guitars look and sound great. Customer service is quick, going above and beyond with knowledgeable and helpful people if there is ever an issue. I do highly reccomend them!
I discovered Guyker in an Instagram ad a few months ago. Im usually a little wary of such things, so I did a test purchase of something small. When that went really well I started purchasing more expensive/complex items from them.
I am so pleased with the outcome!
I bought a trem bar, roller bridge and new knobs for my LP. The items arrived quickly, are REALLY well constructed, and were very easy to install (they fit perfectly into existing hardware, though they came with the hardware required if you were making new holes yourself)
I also had to return one item (my fault - I didn’t read carefully), and their response was quick, and very easy to follow. I will continue using Guyker!
Nothing I ordered fits any of my guitars or basses. There's no info on the website about which models are supported either.
Reply from guyker.com2025-09-19
We’re sorry the parts didn’t fit your instruments. We’re updating our product pages with clearer compatibility info. Please contact us at [email protected] and we’ll arrange a return, exchange, or full refund if it’s a compatibility issue.
Wrote a 1-star review for their Jazzmaster bridge and it was never published. They only provided good reviews and scrub bad ones despite using a Judge.me verification service, they still scrub bad reviews. Untrustworthy. And when you ask to return something they make you ship it to China despite receiving the order from a U.S. address. Could be a more legit company but a number of fishy practices.
If you truly don’t scrub reviews, provide a link to my review on your site and I’ll update.
Reply from guyker.com2025-09-19
Hello Ken,
Thank you for sharing your feedback — we truly value all customer experiences, both positive and critical. We’re sorry to hear about your concerns regarding reviews and returns. Please allow us to clarify:
Reviews: We never intentionally remove or hide genuine reviews. Sometimes reviews may be delayed or filtered due to verification or moderation processes, but we always strive to keep the system transparent and fair.
Returns: Our return policy is based on our fulfillment process. While some orders may ship from local warehouses, our central return facility is in China, which ensures quality inspection and proper handling. We understand this can sometimes cause inconvenience, and we’re actively working on improving this process.
Customer Support: If you encounter any issue with your order, please feel free to contact our customer service team directly. For any confirmed product quality issues, we provide a full refund to ensure our customers’ satisfaction.
Your experience matters to us, and we’d love the chance to make this right. Please reach out to us at [email protected] so our team can assist you further.
Thank you again for your feedback — it helps us improve.
Best regards,
Guyker
Customer Support Team
Ordered over a month ago. I've been asked to confirm my address three times my days and of operation twice and my hours of operation twice. I've received three notices that delivery was attempted but failed and the package had been returned to Chicago. Smells like a scam to me.
Reply from guyker.com2025-09-19
We’re very sorry for the shipping issues you experienced. Please send your order number to [email protected] and we’ll investigate right away — if the package wasn’t delivered, we’ll arrange a reshipment or full refund.
I've ordered and received several items over the last few months and every one arrived safely. The shipping is international so you have to be prepared for it taking a week or so but it's worth it. Every item I have received has been really good quality and a great enhancement to the guitar I put them on.
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