anbernic.com (anbernic.com) has a 1.7 out of 5 rating on OK.one, based on 27 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 7 of them were added in the last 12 months. Last updated 2026-10-24.
I did return the device but I still want to give Ambernic a good review as from start to finish I did love the device and the customer service was top notch and very responsive (baring timezone differences).
Bought a RGSP. Loved the device, played great, great screen with very vivid colours and the buttons felt great (Not the same as the original but still nice). Felt pretty much one to one with the original which is what I wanted. It unfortunately shipped with a fault on the screen (a green line on the right side ran through top to bottom). The customer service was extremely polite and arranged everything. I went a different route and asked for a refund while it was on the way back as I'm now modding my original SP but if I didn't I'd 100% want one (Or two!) as they're very reasonably priced imo. The only issue I could foresee would be that I feel that the coating would scratch easily but as long as you stick it in its own case you'd be fine (they also sell nice looking ones for cheap or you probably can find something on amazon or even just put it in a fabric bag).
I'll definitely be looking at their other releases for the future!
Don't not order anything i mean anything from there site there con artist when it comes to shipping if you want one of there things just get it off Amazon cause the shipping is cheaper on amazon then there site
Shipping is really slow to europe, even compared to other competing companies from china. The customer service was sadly kinda dissapointing during the deliverement process. Then the unit arrived and everything was great, except for the paint to wear off after not even a week by just laying on the table. Thats bad quality for this price in my opinion. Lets see if customer service handles this one better than before, i dont really think so. I guess its a lot of wasted money on my end and i will have to go for another, more customer friendly brand.
In 2025 my very first experience with retro gaming handhelds began with Anbernic devices.
For one of my orders I received the wrong device, I expected the worst for customer service. But after sending pictures of the unpacking they apologised and offered me to either send it back or get a very nice discount on the wrong device I received, plus get the right device sent for free. I chose the latter.
Then the RG DS was released and ordered it, my device had twice the start/select buttons on both left and right side. Nothing serious because the buttons still work as intended. But I contacted Anbernic, sent pictures and they replied that something went wrong with one of the RG DS production lines. I got a free set of buttons.
In total 2 of the 4 devices I ordered at Anbernic (excluding the wrong device) went wrong. But customer service was helpfull. So my experience is: Anbernic are clumsy but their heart is in the right place. That is what counts to me.
Bought a second-hand RG35XX H, which stopped working, doesn't power on, recharge or do factory reset. I emailed them and asked what my options are for getting it fixed: "We are very sorry, but currently our accessories sales service only serves as after-sales support for anbernic.com orders. Thank you for your understanding and cooperation." or TL;DR: "nobody cares".
An email I sent to Anbernic.com:
I'm glad you can take advantage of those gamers, who pay over $200USD for your product, that is so damn complicated, even your instructions on it, are vague and nonsensical.
I purchased your stupid RG556, and I regret ever opening the box! All I wanted to play, was some PS1 Resident Evil games and you not only made sure, your crappy little controller acted like a damn complicated supercomputer, but made sure gamers paid through the nose, to purchase subscriptions they can't use, because the controller can't even be set up!
I will make absolutely certain, that when my gamer friends consider purchasing your idiotic piece of garbage, I let them know, all you want to do, is rip them off!
You JUST COULDN'T make this Plug and Play...you had to make sure nobody, would be able to utilize your junk!
Well, I will do nothing else, but see, and make sure, that you get nothing, but bad reviews, for your arrogance, in thinking of taking advantage of others!
Anbernic support team refuses to help me with a device that failed right out ot the box. I did everything they suggested, including going beyond and troubleshooting. They refuse to send me a new unit or parts for repairs. They keep dodging me. Do yourself a favor, if you want retro games just buy them for real or use a computer. These cheap, Chinese handheld devices dont last more than a few days to a few months.
Bought an Anbernic RG353V, turned out to be faulty. Customer service is terrible! They wouldn't send me a replacement or proper refund. They offered £25! or a component to fix it myself (which I don't have the expertise anyway). That's £99 down the drain.
Avoid at all costs
Do Not Trust Anbernic – False EU Warehouse, Refusal to Refund Full Amount
Ordered a handheld from their supposed EU warehouse. After payment, they claimed the EU warehouse can’t deliver to Finland and offered shipment from China instead. Declined and asked for a refund. They refunded less than I paid, making bogus excuses about exchange rates and USD pricing. Once I pointed out that their excuses violate consumer protection law, they suddenly stopped replying to emails entirely — and of course, the missing ~5€ was never returned.
It’s fair to assume there is no EU warehouse, this is just a bait-and-switch scam to funnel European customers onto slower, riskier China shipments and cheat them out of their money. Failed legal obligations, ignored consumer rights, and dishonest excuses.
Avoid like a plaque.
Returns process is very dodgy
I bought an RG28xx directly from Anbernic.com, it arrived and worked for 1 week after which it ceased booting.
Their customer service asked me to re-flash the 64GiB SD card which I did. This took 2 hours and made no difference.
The customer service asked me to open the machine and disconnect and then reconnect the battery. In my opinion it's highly unusual to be asked to take apart and repair an electronic device, but I complied, this did nothing.
I asked for a refund and got no response.
I raised a dispute via PayPal and then got a response.
The dispute has now been ongoing for a week and a half and the latest update is that they said they'd provide a tracked return label via the paypal dispute.
They then sent a separate e-mail saying a courier would pick it up which seems highly sketchy.
For a £40 console the amount of hassle this has caused is ridiculous, it goes without saying I'd NEVER EVER buy an Anbernic product again.
I've since noticed that the packaging is designed such that you have no way of knowing if you're the first person to receive the product and you're required to return all of the packaging (minus the bag) in new condition. It seems to me very likely that they're refurbishing faulty products and sending them back out again such that hardware failure is very likely.
To update, Anbernic eventually sent a tracking label after saying it wasn't possible, though this label was very dodgy and would only be accepted at the sorting office.
Anbernic promised to provide a 20% refund once the item was shipped, but this turned out to be a lie.
Anbernic promised to provide the full refund once the item was received, but they did not do this either.
Paypal initially closed the dispute in the sellers favor meaning that Anbernic would have had both their dodgy product and my money.
PayPal has removed the ability to appeal a case, so I had to phone them and ask to close my account because otherwise I couldn't speak to anybody.
Once I provided them with the tracking information they confirmed that the item had been delivered to Anbernic and they would provide a full refund.
There was not the tiniest bit of goodwill from Anbernic in this, at every point in the process they did everything they could to avoid providing a refund. These people are knowingly stealing from people and wasting their time.
I've been waiting for a product for around 3 months now. They still stay they deliver the console but they are not responding to my emails and they are not willing to address this concern. This console was a gift for my couple, but they are not responding, even after I provided proof that the mail company didn't receive the package. I need the corresponding compensation, new placement or whatever it takes to have my console back.
Very disappointing, it was a Christmas gift. If Anbernic wants to correct this, please, read the emails I sent you and you are not answering. please review my emails to you, my name is Colvin Vargas
Defective Product and Disgraceful Customer Service A Total Scam
I ordered a product that was defective from the start—the battery drained even when the device was turned off. At first, I thought it wasn’t a big deal. However, the issue worsened, and now the device won’t turn on at all.
When I contacted customer service, they sent me a guide to reset the SD card, reinstall the system, and upload a video of the issue to YouTube. After doing all that, the problem persisted. They then asked for another video, this time requiring me to open the device myself, inspect it, and film the reaction when plugged in. Once I complied, they informed me that I needed to order a new motherboard and replace it myself—at my own expense.
This company, Anbernic, is a complete scam. The product had less than 20 hours of use, and their response to a clear manufacturing defect is to push the burden onto the customer. If you have an issue with their product and, unfortunately, take too long to report it (even if the defect existed from the start), you’re completely on your own.
Do not waste your time or money on this company.
delivery was clearly made to the completely wrong address and i had the worry free insurance which would not cover the lost package that i never received i will literally never buy from anbernic again and i highly suggest no one does unless it's used or something from another dealer. i have literally just been robbed of 60 dollars.
My experience with anbernic has honestly been great! I see a lot of people complaining here about not receiving their orders which if that's true than that's obviously bad, but I ordered from anbernic.com and my packgae got here fine. I also wrote them an Email about a small tracking issue with the order and they responded within HOURS which in my experience no company responds that fast, and they were nothing but helpful and friendly to me. If you're gonna order from them then don't buy from shady third party dropshippers from Aliexpress, instead order it either straight of their website, or a trusted 3rd party reseller like litnxt to be sure that you're gonna get that customer support in case you need it.
Edit: I want to add my warranty experience to this review, the first device that arrived didn't fully function and I sent out a warranty claim to Anbernic, I sent out the console and recieved one within around 2 weeks from sending out mine and the second console works perfectly fine.
Delivery got lost but this "company"cant initiate a investigation, the SELLER has to do that not the Buyer. Its the LAW !
They got an email from me that they have to request an investigation at my service provider who lost it and requested that for a refund to be made. The sellers delivery company must do that due to data protection issues but the waited 2 weeks and did NOTHING. These are CRIMINALS. NEVER order from them kust use aliexpress. 230 Euros STOLEN and ignored from these chinese P R I C K S.
Completely dumb and disastrous.
Their console seems nice at first look but the software is broken, most games don't run or work badly...
About the hardware it's so fragile, make it fall once and it's dead...
Got 5 consoles from them, all broken...
Not worth buying.
Purchased item with "7 day delivery" and "on-time guarantee". It took 59 days. They refused to compensate despite tracking supporting my late delivery claim.
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