Returns process is very dodgy
Returns process is very dodgy I bought an RG28xx directly from Anbernic.com, it arrived and worked for 1 week after which it ceased booting. Their customer service asked me to re-flash the 64GiB SD card which I did. This took 2 hours and made no difference. The customer service asked me to open the machine and disconnect and then reconnect the battery. In my opinion it's highly unusual to be asked to take apart and repair an electronic device, but I complied, this did nothing. I asked for a refund and got no response. I raised a dispute via PayPal and then got a response. The dispute has now been ongoing for a week and a half and the latest update is that they said they'd provide a tracked return label via the paypal dispute. They then sent a separate e-mail saying a courier would pick it up which seems highly sketchy. For a £40 console the amount of hassle this has caused is ridiculous, it goes without saying I'd NEVER EVER buy an Anbernic product again. I've since noticed that the packaging is designed such that you have no way of knowing if you're the first person to receive the product and you're required to return all of the packaging (minus the bag) in new condition. It seems to me very likely that they're refurbishing faulty products and sending them back out again such that hardware failure is very likely. To update, Anbernic eventually sent a tracking label after saying it wasn't possible, though this label was very dodgy and would only be accepted at the sorting office. Anbernic promised to provide a 20% refund once the item was shipped, but this turned out to be a lie. Anbernic promised to provide the full refund once the item was received, but they did not do this either. Paypal initially closed the dispute in the sellers favor meaning that Anbernic would have had both their dodgy product and my money. PayPal has removed the ability to appeal a case, so I had to phone them and ask to close my account because otherwise I couldn't speak to anybody. Once I provided them with the tracking information they confirmed that the item had been delivered to Anbernic and they would provide a full refund. There was not the tiniest bit of goodwill from Anbernic in this, at every point in the process they did everything they could to avoid providing a refund. These people are knowingly stealing from people and wasting their time.