I wish all customer sevice was like GR
I wish all customer sevice was like GR. the 2 times I needed to address something GR fixed it faster thgen I could email them. My favorite company for lifting gear and workout clothes
Gymreapers (gymreapers.com) has a 4.8 out of 5 rating on OK.one, based on 73 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I wish all customer sevice was like GR. the 2 times I needed to address something GR fixed it faster thgen I could email them. My favorite company for lifting gear and workout clothes
Customer service is 5 star all the way. Issue with my grips was resolved in a couple of messages. I have been a Victory Grip athlete for years and stand by their products and service. Thank you Big Benny. Truly amazing people.
Great customer service! Highly recommend, would definitely order again!!
You guys are great. You guys always answer all my questions Warranty phenomenal.
Sean and Will on the CS team are the best. I had a sizing issue with one of the shirts and their communication was on point and had the issue sorted in a few hours. Very impressed with their care to the details
EXCELLENT customer service. I made a mistake on my order and Sean was quickly able to remedy the situation without me having to lift a finger! Can’t wait to order again soon, hopefully without making another mistake haha. I know if I do happen to though, the team over at Gym Reapers will take care of me. Thanks for everything Strongman Sean and Team!
Love this brand! Personally I love the infinity shorts, I have them in almost every color!! The customer service is unmatched! My package got delivered to the wrong address and they were able to contact the carrier and get it turned around asap!! Love what you do guys
Jenn was absolutely amazing finding my account and order. She helped me get my broken lever replacement as well as gave me information about the updated version. It was a very smooth and pleasant experience. I love GymReapers and their staff!
Gym Reapers has incredible customer support. I've never had an issue that has taken more than 30 minutes to resolve. They are super responsive and easy to deal with. I've purchased many of their products (gifted a few to my friends), I've worked them hard and they hold up to the abuse. Amazing stuff from amazing people!
Fast email response with a very kind and quickly resolved problem. Love this brand and their customer service!
I order a gym kit a year ago. It came with a lever belt, wrist wraps, knee pads, etc, you know the works. As someone who was new to the gym and just focused on losing weight I never had need for the belt. However this year after going to the Arnold sports festival. I was motivated to start powerlifting which means I’d need a belt. The one that came with my order was too small which is my fault because I thought a L would be big enough. Anyways here it is a year later and I was able to show it was still new in package never used and Gym Reapers still let me exchange for a size that fits. I spoke with Jazzy Jenn who was phenomenal. Her customer service combined with gym reapers is top tier. You now have a customer for life and I will recommend gym reapers to everyone I can. I can’t wait to see the gym reapers booth at next years Arnold sports festival! Thanks again for being so understanding!
I spoke with BEASTMODE in customer service today at GYMREAPERS. I needed to swap a top for a bigger size. It was one size of the best experiences that I have ever had. I give it 10 ⭐️’s if I could.
amazing customer service. they reply to your emails asap. and very efficient solutions.
Thank you Wildin out Will for helping out with my return and order change. You were extremely prompt and efficient. Great customer service and product.
Love their gear and love their customer service! They always make it right with no issues
Their customer service is truly unmatched in today’s world. I received a lifting belt for Christmas and had an issue with the lever. Sent an email Christmas Day thinking nothing of it and that I would have to wait until after the holiday weekend for a response. They responded within the hour with a confirmation email with the replacement part. Truly impressed and will be a life long customer.
Excellent customer service. My mailing address was entered wrong and they got my shipment resent right away!
I absolutely love Gymreapers! Such a great brand and the quality is on point. I am always so anxious whenever I have to reach out to customer service in general just because I’m either talking to a bot or talking to someone who does not care BUT that has never been my experience with Gymreaper. I truly appreciate how they stand behind their products but also how attentive they are to me as a customer. They make every interaction super easy and painless. I always leave feeling valued after any interaction with this company. We will continue to be loyalty customers and recommend this brand to everyone! Thank you for putting the customer first and for always continuing to give great service across the board. Something so simple lost behind numbers and bottom lines. Keep up the great work!
When it comes to customer service I haven't experienced a better team than the gymreapers team. I've been ordering gym gear from gymreapers for a couple years now, and I have yet to have any issues with any of it. All wraps, sleeves, belts, and anything else I've ordered is still in good working condition and seems to stay that way for another long while. I recently lost a pair of wrist wraps and then ordered them again. However, I ended up ordering the wrong set of wrist wraps. So I reached out to their customer service team and explained my situation to them. Within an hour I already had an email back with guidance how to resolve my issue. From using other customer service from different companies I was expecting this process to take about a week, but gymreapers didn't let me down and resolved my situation the same night. That only will keep me buying from them again and again.
73 reviews matching