HablaCuba.com is an international telecommunications website dedicated to Cuban immigrants all over the world. HablaCuba.com helps Cubans keep in touch with everyone back home through various services, such as prepaid credit and mobile recharge. Founded in 2007, HablaCuba.com has always successfully accomplished its mission: bringing people together regardless of their location.For more info, visit:Calling RatesHow to CallCreate New AccountHelp Center
Written by the business, not verified by us.
Is HablaCuba.com legit?
HablaCuba.com (hablacuba.com) has a 4.4 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Price. Last updated 2026-08-28.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the platform is exceptionally easy to use and navigate, allowing people to complete phone recharges very smoothly. Users frequently praise the fast, reliable service, noting great monthly offers and secure transactions that make sending support to friends simple.
Some reviewers were not happy with the increasing costs, mentioning that prices have gone up significantly and certain promotional deals appear infrequently. Consumers also noted occasional difficulties with receiving recharges or obtaining invoices, pointing out that these specific issues can cause frustration during the process.
Auto-generated from all reviews of this business. For reference only.
You take my money , and you do not provide a quality service... you are connected with Cubacel / ETECSA ... we pay while you and Cubacel / ETECSA just laughs and collects money while not even connecting the customers that pay ... this is criminal ... and I have documented proof that I have now given all of the facts to the international regulatory boards ...
Reply from HablaCuba.com2025-09-01
Hello Todd,
Thank you for your comment.
We verified the information and your recharge is showing a successful status. Kindly try to get in touch with the agents from customer service if the information shared with you is not sufficient.
We appreciate your understanding,
HablaCuba.com
The amount was never credited to the cell phone. The recipient should call a Cubacel number to find out what has happened. However, no one can be reached at the number. I'm afraid I've been ripped off. A refund has so far been
Reply from HablaCuba.com2025-09-01
Hello Elizabeth,
Thank you for your comment.
We checked and the agents from Customers Service have successfully emailed you the solution to the recharge issue you have encountered. The status of the recharge is indeed showing a successful status, therefore the resources (9 GB Data; 75 min and 80 SMS) should be available on the number you had selected.
If you need further help, don't hesitate to reach the customer service agents 24/7.
HablaCuba.com
Stuart · 23 reviews · Verified · Experienced 2025-08-11 ·
★★★★★
Quick and easy to use
H
H. H. · 2 reviews · Verified · Experienced 2025-08-08 ·
★★★★★
easy to recharge, but extremely overpriced by Cubacell
easy to recharge,
totally overpriced by Cubacell,
it is a total shame, as the quality of connection is horrible in addition.
HablaCuba is very easy to use and to recharge, due to the extremely overpriced, respectively underserved recharge by Cubacell, I give only 3 stars....
Reply from HablaCuba.com2025-08-10
Hello Harald,
Thank you for sharing this opinion openly!
It is important to mention that Mobile Recharge is a transfer of goods service, not a currency exchange one. Which requires different international protocols than an exchange service. All transfer of goods services, including all international Mobile Recharge services abide by these protocols. Multiple international transactions are involved.
What we can assure you of is that we line up with the most competitive ones, and our prices are also among the best on the international market.
Thank you for your understanding and your trust.
HablaCuba.com
you say no hidden charges but you charge me for service charge
Reply from HablaCuba.com2025-07-28
Hello Avelino,
Thank you for your comment.
The processing fee we have on our website is established according to agreements we have with providers in different parts of the world and they reflect multiple international payments.
That's why the Mobile Recharge service we provide does not guarantee the normal rate you receive for money exchange (with your local financial institution for example). For full transparency, you are always informed of the full cost of the Mobile Recharge on the checkout page before proceeding with payment. For any questions, our Support team is available 24/7.
Thank you for your understanding!
HablaCuba.com
G
Gary Moore · 3 reviews · Verified · Experienced 2025-07-17 ·
★★★★★
EASY TO USE- ONCE YOU PLACE HABLA'S…
EASY TO USE- ONCE YOU PLACE HABLA'S PIN, CONTACT NUMBER ON PHONE, IT'S A SIMPLE CALL.
YOU GET A SUMMARY OF MINUTES AND HOW MUCH YOU HAVE ON THE PHONE, I CALL 3 DIFFERENT COUNTRIES FROM CANADA AND THE CHARGES ARE VERY REASONABLE. I ALSO USE WHATS APP BUT THIS IS USED A LOT DUE TO NO INTERNET. EASY TO RECHARGE WITH APP WHEN NEEDED.
L
Luigi · 3 reviews · Verified · Experienced 2025-07-09 ·
★★★★★
500 cups for 23 euros is too little 500…
500 cups for 23 euros is too little 500 cups for 23 euros is too little considering it's an offer. it's an offer.
Reply from HablaCuba.com2025-07-11
Hello Luigi,
Thank you for your comment.
Mobile Recharge is not a currency exchange service, it is a transfer of goods. This means it abides by other conventions and partnerships. The processing fee we have on our website is established according to agreements we have with providers in different parts of the world and they reflect multiple international payments.
That's why the Mobile Recharge service we provide does not guarantee the normal rate you receive for money exchange (with your local financial institution for example). For full transparency, you are always informed of the full cost of the Mobile Recharge on the checkout page before proceeding with payment. For any questions, our Support team is available 24/7.
To save big, we recommend you activate Email special offers in your account or make sure you have that ON. And please check your Spam too if you consequently don't get our regular offers in your main inbox.
Thank you for your understanding,
HablaCuba.com
Hello Kathleen,
Thank you for your comment.
According to our checks the order is showing a successful status.
The agents from customer service have sent an email containing all the details of the recharge as well as the proof reference number received from the operator in Cuba.
Do not hesitate to reach the agents as they are available 24/7 in case the beneficiary is stil without a balance after. following the information on the indicated email.
HablaCuba.com
