Handy

快速高效

Taking a week and my toilet is still not operational (one pro with no experience, one just didn't show up)

I hired handy to install a toilet flush kit. The person showed up with no experience or comprehension of installing this. He left after 3 hours and left the toilet exactly how it was when he arrived. Customer service could not schedule a person to come fix it for 2 more days after this, and the person never showed up. I called customer service and they offered me a $10 refund (It cost $283) and told me that the matter was escalated but they couldn't transfer me to speak to a supervisor to get someone here. I explained this was a toilet that was not operational now for 5 days and I had children. They just told me I needed to wait for a call back from a supervisor, but that they would need to reschedule someone again for which I would need to wait days again to have no toilet. This was an awful experience and I highly recommend staying away from this app.

Great experience with Handy

Great experience with Handy. Would highly recommend.

Michael was great

Michael was great, worked quickly and was very neat.

No call no show

No call no show. Has to spend a half an hour on the phone to rebook. They have no idea what they're doing. I would avoid at all costs. If your get no call no showed on you're just out of luck. No consequences.

He was so wonderful!

He was so wonderful!! I’m pretty sure his name is Diego. We asked him to come at 10 o’clock and he stayed until 6 PM putting together a chair and a cabinet in the bathroom that took about six hours and didn’t charge us much at all for it so we gave him a tip. He was so nice warm and funny.!!! Hire him …you will not be sorry!!!! Thanks Diego!!!!💕💕💕💕

Mounting

Jose was very handy , skillful.

Scam

Scam. Google partnered with them to do installs of thermostat power connectors for $99 and they refused to come out for less than $267. I would like to give them a zero.

Handy.com - Avoid at all costs

Handy.com is just a middleman platform connecting customers with service providers—and it seems like they don’t care about either party. The “pros” they scheduled for me canceled twice. When I called Handy, they said they'd escalate my case and prioritize me. The best they could offer was to find another pro within 48 hours. It's been over a week, and my TV is still sitting in the living room, uninstalled. To make things worse, the customer service rep who called me was cold and indifferent. No empathy, no urgency. Avoid Handy at all costs. This experience has completely soured an otherwise great Costco purchase.

Bathroom repair

Spoke with Jason, very easy to schedule service. Ryan came to do the installation. He did a fantastic job! Cleaned up when finished, in record time. Would highly recommend them for your next job!

Came on time

Came on time, knew what he was doing. And took my trash away with him. Very nice.

Amir was great

Great experience with Handy

Great experience with Handy. They did a last minute clean and we were very happy with it.

I lost my income and let go of my…

I lost my income and let go of my cleaning guy who showed up anyway...I then canceled my service online and then the guy shows up...I called a person, who argued with me and told me I would be charge for cancelling my "subscription" was frustrated but atleast I felt that now I was done ...but wait! Handy then charges my credit card in May and June for like $29 (for what, I do not know) I have not, nor will I use them ever again. I am a senior and this is disgusting. Oh, the wait time on their customer line is like 15 mins. good luck... Aurora JOnes-Owens

STAY AWAY FROM THIS COMPANY. UNRELIABLE.

The company cancelled my cleaning service 15 minutes before the start time. They "REMINDED" me 90 minutes before that I should be there, but had no issue cancelling on me and automatically rescheduling for two days later which is too late. When I reached customer service via chat, they honestly didn't care.

If I could give zero stars I would

If I could give zero stars I would. I made and paid in advance for an appointment. Four days before the appointment, Handy sent an email canceling the appointment. When I called to find out why and reschedule, they quoted a new price that was more than twice what I had agreed to and paid. Now 2 weeks later, I still haven't received a refund for the money I paid for the initial appointment they canceled. I've spent hours on the phone with them with no resolution and no refund. Total scam.

Excellent and quick service

Excellent and quick service. The agent acted very professional.Kudos!!!

Installer was professional

Installer was professional, detailed and clearly knew what he was doing. He was willing to go above and beyond what was necessary to ensure my television was placed with care and protected against the wall.

Total SCAM no customer support

Total SCAM - they require a booking for the full hours you expect to need but the form to communicate your requirements is limited. Then if the "Pro" "finishes" the job early you are NOT refunded for the extra time. I expected SOME level of communication from the "Pro" but they were over an hour late, didn't tell me they arrived, left the job and didn't share any pictures of the work. I am trying to get this work done for my Grandpa and I live out of state. The customer service support was apathetic to my plight and didn't understand how getting ripped off by paying 3 hours of work when you only got 1 is totally unfair. They should tell you your hours are actually a BID that contractors choose from - then they try to do the job as fast as possible to be more profitable. Shame on this company for being SO DECEPTIVE when they advertise themselves as being trusting... AVOID at all costs!

Like a Bad Relationship

I have used Handy.com on and off for home cleaning for several years and, unfortunately, I cannot recommend the app. While I'm sure some "Pros" are trustworthy and provide great services, so many consistently cancel or just don't show up as scheduled and there is no recourse or assistance from Handy accept to schedule another pro, at another time, who will very likely do the same thing. After wasting hours explaining to customer service the most that they will ever do is refund the money that they took for the service that never happened. As with a bad relationship, I've continued to use the app hoping the next time will be better--largely because there is no other decent option--but the result is almost always the same. Definitely do not count on Handy if you have a time sensitive or important service, you will be disappointed.