Handy (handy.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 27% give 1 star; The business has replied to 97% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
I received an email confirming the technician was coming, and then they never came. Customer service was unhelpful and difficult to understand with a strong Asian accent.
Reply from Handy2025-05-23
Hi Brett,
Thank you for sharing your feedback with us.
We apologize for the inconvenience caused by the fact that the professional did not show up for the booking as it was scheduled. You were counting on us to provide you with a service and we always encourage professionals to honor their scheduled bookings. We would love to help you in a better way so please email us at [email protected] so that we can better assist you.
We hope that you'll give us a chance to better serve you in the future.
Best,
Klaidy Handy CX Team
Order TV installation. Their "Pro" didn't show up. I had to do it myself due to timeline. They refused to compensate me for their failings.
Reply from Handy2025-05-08
Hi Joshua,
Thank you for your feedback
Please accept our sincere apologies for your recent experience. You were counting on us to provide you with a service and we did not deliver. We always encourage professionals to honor their bookings and understand that it is an inconvenience when they do not arrive. We would love to help you in a better way so please email us at [email protected] so that we can better assist you.
We're here to help
Best,
Klaidy Handy CX Team
Kevin was truly a professional and so nice! He is very dependable, too!!
Reply from Handy2025-05-07
Hi Marcy,
Thanks so much for sharing your feedback about this pro!
We are so pleased to hear that your professional did such a wonderful job. We're also very pleased to hear that your professional Kevin, is very Knowledgeable and friendly. Additionally, We see that you left a 5 ✨ ️ rating on the booking for him, and we appreciate the time you took to do it. We hope to work with you again soon
Have a beautiful rest of your day! 🌞️
Best,
Klaidy Handy CX Team
Thank You Handy. Our tech was Marvin who was outstanding and knowledgeable about our water valve.
Reply from Handy2025-05-02
Hi Emalda,
Thank you for taking the time to leave us such a lovely review!
We're thrilled to hear that you're enjoying our services! Thanks to your professional Marvin who did a wonderful job. We're confident that you'll continue to receive top-notch services with every booking you create.
Enjoy the rest of your day! 😃
Best,
Klaidy Handy CX Team
B
Brett M · 1 review · Experienced 2025-04-29 ·
★★★★★
Disappointed and relieved nothing was stolen
I wanted to give them the benefit of the doubt because I live in a large city (Streeterville,Chicago). I left a tip on the counter for parking and everything. Cleaning supplies and rags ready to the upmost along with vacuum and mop. I had to vacuum after he left if that says anything about how the service was. The glass shower doors were only cleaned on the top half and god forbid he looked at a baseboard. Read the room people. I’m paying over $200 for a 3 hour service and you leave an hour early. That is disrespectful at the very least. This company isn’t it.
Reply from Handy2025-05-01
Hi Brett,
We are sorry to hear that your experience with one of our pros was anything less than positive. If you have not done so already, feel free to share your feedback by writing them a review through the Angi app. We're also happy to look into this and assist accordingly with your work quality concerns. Please reach out to us at [email protected], and we'll be happy to assist you.
Best,
Ammi, Handy CX Team
Hi Daniel,
Thanks so much for sharing with us your positive experience with this pro! We are pleased to hear that Mr. Serrano did such a great job on your apartment. It’s great to hear you have had a delightful experience! Thank you for your wonderful review!
Enjoy the rest of your day ahead! 😁
Best,
Hector CX Team
A
Adam B · 2 reviews · Verified · Experienced 2025-04-01 ·
★★★★★
Handy was fine and would use without hesitation again.
Handy was fine. Communication is a bit strange though.
Reply from Handy2025-04-07
Hi Adam,
Thanks for the great feedback!
We are happy to hear that you had such a positive experience overall. We also noticed that you left him a 5-star rating on the booking and we appreciate you taking the time to do so. We are always happy to hear when homeowners are seeing success and value with Angi.
Enjoy the rest of your day ahead! 😁
Best,
Hector CX Team
M
Mari Fleming · 1 review · Experienced 2025-03-26 ·
★★★★★
Do not use Handy
The first appointment I had the person was a no-show. I never received a phone call or a text. I had to reach out to the 800 number she apologized but really couldn’t do anything. She booked my appointment for two days later. He was running late, he had to leave twice and go to the hardware store. He hung the TV above the mantle on the fireplace first too low second time too high and it was crooked and not even on both sides. Total time he was there was almost 4 hours. My husband and I had had enough it was late, the other customer was waiting for her appointment and kept calling him. Because I booked through BJ’s wholesale club and didn’t book directly through Handy they wouldn’t refund my money. I was on the phone with BJ’s customer service waiting and after almost a hour they send a request into Handy because they are staying they can’t credit me . It is an absolute nightmare. I do not recommend them at all so many of the big box stores like Lowe’s ,Costco, Wayfair they all use Handy. I left work early for a no-show and then the next time they are late and they damage my fireplace, made a mess, didn’t have the right drill bits. Now I have to pay someone else to take it down, unscrew it and drill more holes into my fireplace
Reply from Handy2025-04-07
Hi Mari,
Thank you for sharing your feedback with us.
We're so sorry that your experience hasn't been as expected, and to hear that your professional didn't arrive at your booking. It is very uncommon for a pro not to arrive at a scheduled booking, and it’s behavior that we take very seriously. We would like to take a closer look at this matter and properly assist you. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at [email protected].
We'll be happy to assist you.
Best,
Ammi, Handy CX Team.
J
Jack · 1 review · Verified · Experienced 2025-03-02 ·
★★★★★
A pro!
On time. Professional. Handled a complicated cabinet just fine.
Reply from Handy2025-03-03
Hi Jack,
Thanks for your wonderful review!
We're happy to hear that you were satisfied with the service. Thanks to your professional who arrived on time and did a very professional job. We hope to work with you again in the future.
Enjoy the rest of your day! 😃️
Best,
Klaidy Handy CX Team
F
Frannie Bell · 1 review · Experienced 2025-02-27 ·
★★★★★
Whoa - this company is messed up
Whoa. I bought a Nest from Google and they scheduled installation through Handy. I've now had 2 scheduled appointments canceled within one hour of the scheduled time. What kind of yahoo organization is this? And getting someone on the phone is virtually impossible. All via chat. Would definitely not recommend this company. Now I'm going to attempt to get my $99 installation fee refunded from Google.
Reply from Handy2025-03-21
Hi Frannie,
Thank you very much for sharing your feedback with us.
We regret to hear about your experience and apologize for any frustrations this may have caused. Please contact us either by phone at (855) 975-7133 or by email at [email protected] and we will be happy to further assist you
We look forward to hearing from you soon.
Best,
Estefany CX Team
The service was decent, but the professional arrived late. The work was okay, but customer support could be more responsive.
Reply from Handy2025-02-10
Hi Elliot,
Thank you for your feedback.
If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected].
Best,
Hector AngiSupport
A
ASR · 1 review · Verified · Experienced 2025-02-01 ·
★★★★★
The work was through and met…
The work was through and met expectations
Reply from Handy2025-02-07
Hi Anand,
Thank you for taking the time to leave your amazing review 😄️
We're thrilled to hear that your Deep Cleaning Service booking 📅️ went well! We're extremely pleased to hear that the pro, Dunaajav T. who completed the job went above and beyond providing you a great experience. We noticed that you left a 5 star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️
Have a wonderful day!
Best,
Ammi, Handy CX Team
M
Michael · 3 reviews · Verified · Experienced 2025-02-01 ·
★★★★★
My guy placed the TV exactly where and…
My guy placed the TV exactly where and at the height that I requested. Great service. I highly recommend Handy!
Reply from Handy2025-02-03
Hi Michael,
We truly appreciate your feedback and the time you took to leave us a review!
Thanks for the wonderful review! We are always happy to hear when homeowners are seeing success and value with Angi.
Wishing you a great rest of your day! 😄
Best,
Hector CX Team
A
Andrew Sansardo · 1 review · Experienced 2025-01-27 ·
★★★★★
This company is a scam
This company is a scam. They were charging my credit card for months for cleanings I never had. When I went to use the credits, they deactivated my account, and customer service (only by chat) was never able to give me an answer, and they disconnected the chat. stay away!
Reply from Handy2025-01-29
Hi Andrew,
Thank you so much for taking the time out of your day to leave us your feedback.
We're so sorry to hear that your experience wasn't as expected. We understand that it can be frustrating and we want to assure you that we don't do scam activities. It's important to us to make the platform better and provide you with assistance. We kindly request you send us an email at [email protected]. When emailing for the quickest service, please include your full name, phone number, and email address associated with your Handy account.
We're here to help!
Best,
Klaidy Handy CX Team
J
Joan · 2 reviews · Verified · Experienced 2024-12-31 ·
★★★★★
Cleaning for New Year
The cleaning crew came ready to get right to work. They had supplies and equipment for the job. They listened to what I wanted and things went smoothly.
Reply from Handy2025-01-06
Hi Joan,
Thanks so much for sharing with us your positive experience with this pro! It's great to hear that you have found a pro you can entrust your future projects with. If you haven’t done so already, feel free to leave them a review either through the app or at www.angi.com.
Best,
Hector, CX Team
Bait and Switch Tactics - Avoid Handy at all Costs
I booked Handy for a thermostat installation on December 28th at 10 AM. At 9 AM that day, they emailed to reschedule for December 30th at 6 PM. Incredibly, at 5 PM on the 30th, they rescheduled again for January 8th.
This is completely unacceptable. It seems like Handy has a pattern of baiting customers with appealing booking times and then endlessly rescheduling until people give up. Reading other reviews, it's clear I'm not the only one who has experienced this.
It feels like a deliberate scam to keep installation fees without doing the work. I'm extremely disappointed.
I strongly advise anyone considering Handy to look elsewhere for reliable service.
Reply from Handy2024-12-31
Hi Inigo,
Thank you very much for sharing your feedback with us.
We're sorry to hear that your Thermostat installation booking was rescheduled and we understand how frustrating that must be. Please accept our sincere apologies for your recent experience as you were counting on us to provide you with a service. We would like to check what happened with your booking. Please send us an email including your full name, phone number and email associated with your Handy account to [email protected].
We look forward to hearing from you soon.
Best,
Klaidy Handy CX Team
I've been using Handy for a few years using home cleaners. I've not had any problems other than canceling a booking. My last booking was canceled 24 hrs in advance and they issued me a credit because they charged me for it (which was dumb). Trying to use the credit issued is usually straight forward right? You'd think it would apply to your next booking... Nope, they try to add the credit to future bookings to keep you with a weekly plan. I'm done with this POS company. I'm also disputing the charge with my cc company and, I'm canceling my account. It's a shame that some business owners think that in order to have a business that thrives you need to rip people off. The people they hire are dodgy too. They say they'll show up and they don't and they'll bill you for that too.
Reply from Handy2024-12-26
Hi there,
Thank you for your review. We know that last minute cancellations are an inconvenience for you and we apologize if this may have caused any frustrations. If your do not agree with the credit issued to your account or need further assistance, please contact us at [email protected] including your name, number and email address. We're happy to find more solutions for you and we will gladly assist you.
Best,
Ammi, Handy CX Team
Needed to mount a TV in the room that was recently completed. I had a kind of renovation in the room, the design, furniture and all that. TV was the last thing to be mounted to the wall.
I asked these guys for a help, booked specialists, specifying the date and the time, the application was completed quickly and without any troubles. It was surprising.
Then, the next day guys arrived and helped to install the TV correctly. The payment was minuscule, which is also delightful for me. Kudos, to ya'll
Reply from Handy2024-12-19
Hi Marlon,
Thank you for taking the time to leave your amazing review 😄️
We're thrilled to hear that your TV Mounting booking 📅️ went well! We're extremely pleased to hear that the professional who completed the job did it great. We appreciate your words and look forward to matching you with excellent professionals.
Have a wonderful day!
Best,
Ammi, CX Team
S
Scott DuBray · 1 review · Experienced 2024-12-12 ·
★★★★★
There is NO WAY that Handy has a 4.2…
There is NO WAY that Handy has a 4.2 star rating. They have zero customer service, zero accountability, and will do all they can to ensure they get your money whether you get an actual service from them or not. Pay your teenage kid to do whatever task you were going to ask Handy to accomplish. At least then you know you stand a decent chance of getting decent service.
Edit: I have again reached out to both LG and Handy and still have little hope that I will see this problem resolved.
Reply from Handy2024-12-14
Hi Scott,
Thank you for your sharing feedback.
We're sorry to hear that your bookings didn't go as we wished. We understand that can be frustrating and we would like to check what happened with your booking. Please send us an email including your full name, phone number and email associated with your Handy account to [email protected].
We look forward to hearing from you soon.
Best,
Klaidy Handy CX Team
L
Lisa Dionne · 2 reviews · Experienced 2024-12-10 ·
★★★★★
Avoid this company
Avoid this company. They not only overcharge but also refuse to issue refunds, even when the professional cancels at the last minute, leaving you stranded. There’s no way to reach customer service by phone—only a chat option where I waited over an hour for assistance, only to receive no real help. They claimed I canceled the service, which was untrue, and the professional blatantly lied. To make matters worse, the professional called me at work, attempted to renegotiate a time more convenient for him, and even suggested I pay him directly outside the app. The experience was incredibly unprofessional and shady, both on the part of the service and the individual they hired.
Reply from Handy2024-12-11
Hi Lisa,
Thank you for your feedback. If there is anything we can do to help you have a more positive experience, feel free to reach out to us at [email protected].
Best,
Hector Handy CX Team
