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Home Services

Handy

201 reviews

3.8201 reviews
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About Handy

Data updated
Website
handy.com
Category
Home Services
Location
United States · New York
Status
Unclaimed
Last 12 months
65 reviews
Replies to negative
97% (57/59)
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Is Handy legit?

Handy (handy.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 27% give 1 star; The business has replied to 97% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

M
Michael S. Salet · 3 reviews · Verified · Experienced 2024-08-27 ·

Robert was good

On time, knowledgeable and personable

Reply from Handy2024-08-29

Hey Michael! Thanks for your excellent review! 🤩️ We're super excited to hear that you liked the service of our professional, Robert F.! It is so cool that he showed up on time, was knowledgeable, and personable while setting up your TV. It is great when things go smoothly! The recognition of such efficiency through your 5-star rating on the booking is greatly appreciated ⭐️ Have an awesome day! Best, Ammi, Handy CX Team.

A
Ahmad · 1 review · Verified · Experienced 2024-08-28 ·

TV Wall Mount

Both Tan and Najeebullah did a fantastic job in wall mounting my tv. Thank you so much!

Reply from Handy2024-08-28

Hi Ahmad, Your feedback made our day! Thank you for taking the time to review our service. We're thrilled to hear that you’re happy with the wall mounting job done by Tan and Najeebullah. They take great pride in their work, and it’s wonderful to know that their efforts made a positive impact. We noticed your 5-star rating and are very thankful for your feedback. Have a fantastic rest of your day! 😁 Best, Hector Handy CX Team

E
Evelyn · 1 review · Verified · Experienced 2024-08-27 ·

The technician never came but they changed for service and marked the job complete. It was difficult to request a refund…

The technician never came but they marked the work

Reply from Handy2024-08-28

Hi Evelyn, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the fact that the professional did not show up for the booking as it was scheduled. Sincerely it is not the kind of service we would have wished for you and we appreciate the time you took to let us know. We promise that your experience will help us to improve. In case you need further support please do not hesitate to contact us by sending an email to [email protected] including your full name, phone number, and email associated with your handy account. We will be happy to assist you. Best, Klaidy Handy CX Team

S
SI · 1 review · Verified · Experienced 2024-08-27 ·

He is extremely professional and knowledgeable

I would hire him again and again

Reply from Handy2024-08-27

Hi Si, Thank you for taking the time to leave us such a lovely review! We're pleased to know that the professional Paul who completed your TV Mounting did a great job. Thanks to your professional who met your expectations. Furthermore, We appreciate the 5- ✨ ️ rating that you left for him in the booking and we hope to work with you again soon. Enjoy the remainder of your day! 😄️ Best, Klaidy Handy CX Team

C
Chris · 2 reviews · Verified · Experienced 2024-08-26 ·

Handy makes getting help for home…

Handy makes getting help for home projects so easy and the workers have been great!

Reply from Handy2024-08-27

Hey Chris! You made our day with your awesome review 🤩️ We're so thrilled to hear how well your home projects are going. And we're not surprised that Munkhorgil G. rocked your Light Fixtures project - they are amazing! We saw that you left them a shiny 5-star rating on the booking and appreciate you for taking the time to do so. ⭐️ Hope your day goes great! Best, Ammi, Handy CX Team.

C
CC · 1 review · Verified · Experienced 2024-08-24 ·

Handy is terrible. Handymen were great.

The professionals I worked with through Handy were great. However, Handy as a service is terrible. They take a significant amount of the customer's fee. The app is full of technical difficulties. The customer service team is basically useless, and the Help center is full of outdated/ incorrect information (e.g., saying that a Pro's rating cannot be changed after it's been submitted, however, the rating was changed by customer service). Handy randomly rescheduled my booking twice without providing any type of notification. One time, they even rescheduled the booking to a date that was more than a month away. After putting my cc info in, I wanted to leave a tip for my pro. However, there's no option to leave a review or a tip for my pro. After contacting customer support, they said I had no payment info even after I sent them screenshots of my cc info being successfully uploaded to the Handy servers.

Reply from Handy2024-08-26

Hi Cahlen, We're sorry to hear that your experience wasn't the expected. We would be happy to assist you with getting back into the app and any other concerns you may have. Please note that bookings are scheduled twice when more than one pro is needed to successfully complete the job. However, we want to assist you accordingly and take a closer look at what happened. We kindly request you send us an email to [email protected] including your name, number, and email address for a faster response. We'll be happy to assist you. Best, Ammi, Handy CX Team

C
Chyrise Taylor · 4 reviews · Experienced 2024-08-26 ·

DO NOT USE THEIR CLEANING SERVICES

DO NOT USE THEIR CLEANING SERVICES! Even when the person doesn’t show up you are charged! And when you try to cancel their service you are charged! Chat team were not helpful! STAY AWAY!!!

Reply from Handy2024-08-26

Hi Chyrise, Thank you for sharing your feedback with us. We're so sorry that your experience hasn't been as expected and to hear that your professional didn't arrive at your booking. It is very uncommon for a pro not to arrive at a scheduled booking and it’s behavior that we take very seriously. We would like to take a closer look at this matter and properly assist you. We kindly request you send us an email to [email protected] including your name, phone number, and email address associated with your handy account. We would love to make things right for you and we'll be happy to assist you. Best, Ammi, Handy CX Team.

S
Sharon · 1 review · Verified · Experienced 2024-08-24 ·

I hired someone through you to come…

I hired someone through you to come today. He did an excellent job and I would like to have him again. I went and made him my favorite cleaner. When I try and schedule another appointment, I don't see his name anywhere. The person you keep trying to stick me with is the guy who canceled 2 hours before my appointment the last time. Why can't I just reschedule the guy I had today?

Reply from Handy2024-08-25

Hi Sharon, Thank you very much for sharing your feedback. We're happy to know that the pro, David H. did an excellent job! Regarding your inquiry, when a professional has been set as your Favorite, we'll give them top priority access to all your bookings and do our best to match you with them again. While we'll do our best to match you up again, it's at the discretion of the professional to claim your booking, since they are independent service providers. We would like to assist you accordingly and kindly request you send us an email to [email protected] including your name, number, and email address for a faster response. We'll be happy to assist you. Best, Ammi, Handy CX Team

G
GARY COE · 2 reviews · Verified · Experienced 2024-08-19 ·

Installer arrived on time and was fast…

Installer arrived on time and was fast and pleasant. Very helpful and knowledgeable about TV installation.

Reply from Handy2024-08-25

Hi Gary! Thank you for taking the time to leave your amazing review 😄️ We're thrilled to hear that your TV Mounting booking 📅️ went well! We're extremely pleased to hear that the pro, Rafael V. completed the job on time and was fast and pleasant providing you a great experience. We noticed that you left a shiny 5 star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️ Have a wonderful Sunday 🌴 Best, Ammi, Handy CX Team

T
Tee · 5 reviews · Experienced 2024-08-23 ·

Never again!

My handy "pro" arrived late, spoke very little English, broke off part of my dry wall, didn't clean after the mess he created and didn't finish either job. Left after under an hour even though I booked 2h. I had to book another service provider while paying for rushed service and clean up. What is worse is their customer service. I paid almost $300 and they offered me $35 credits to future orders, lol. And I had already spent few thousand on other projects so not a new customer. I don't blame the person on the other side. Their customer service is clearly some poor person working under tough conditions under horrible company management. I can live with the bad service, but the refund policy and customer service is making me never book again with these folks.

Reply from Handy2024-08-24

Hi Tee, Thank you so much for your feedback. We're sorry to hear that your booking didn't go as planned. Sincerely it is not the kind of service we would have wished for you and we promise that your experience will help us to improve. We would like to take a closer look at the matter and properly assist you, please contact us by sending an email to [email protected] including your full name, phone number, and email associated with your handy account. We're here to help! Best, Klaidy Handy CX Team

K
Kirk · 2 reviews · Verified · Experienced 2024-08-22 ·

Able to find a professional quickly…

Able to find a professional quickly through your site. Easy to navigate on your app, as well!

Reply from Handy2024-08-23

Hi Kirk,  Your feedback made our day! Thank you for taking the time to review our service. We’re thrilled to hear that you found a professional quickly and that you had a smooth experience using our app. We’re always working to make our platform as user-friendly and efficient as possible, so your positive feedback means a lot to us. Thank you for the 5-star rating you left on your booking; we truly appreciate it! Have a fantastic rest of your day! 😄 Best,  Hector, Handy CX Team

J
Jenna · 1 review · Verified · Experienced 2024-08-22 ·

John was fantastic

John was fantastic. Very friendly and respectful. You can tell he’s a hard worker who takes the job seriously and wants to do his best for the client.

Reply from Handy2024-08-23

Hi Jenna 🙌 Thank you so much for taking the time out of your day to leave us this excellent review! We’re delighted that John went above and beyond during your service, he is worthy of being called a professional. Remember when you rate your pro highly they will automatically be added to your pro team, making it more likely that you will match with this pro on future bookings. Thanks for recommending the professional so that other people may require her services. We hope to work with you again soon Enjoy the rest of your day 😁️ Best, Estefany Handy CX Team.

M
Mary · 1 review · Verified · Experienced 2024-08-22 ·

Pawel was great

Pawel was great! He was nice, friendly, and answered my questions. I even bragged to my friends about him.

Reply from Handy2024-08-23

Hi Mary, We're absolutely delighted to see your fantastic review - thank you so much for taking the time to share your thoughts! It's awesome to know everything went well and your expectations were fulfilled with your appliance installation 🤩️We couldn't be happier to know that you are happy with Pawel's work. We are sure that he is a nop-notch pro 👷️ We noticed that you left an amazing 5-star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️ Hope you are having a wonderful day! Best, Ammi, Handy CX Team

W
Wendy · 1 review · Verified · Experienced 2024-08-22 ·

Great job

Amer was on time and very professional. I would highly recommend him for any jobs you need done.

Reply from Handy2024-08-22

Hi Wendy,  Thanks for the wonderful review! We are thrilled to hear that you had a positive experience with Amer. It’s great to know that his punctuality and professionalism stood out to you. Your recommendation means a lot to us, and we’re grateful for your support. Your 5-star rating did not go unnoticed—thank you for it! Have a fantastic rest of your day! 😄 Best,  Hector, Handy CX Team 

M
Monica Gonzales · 2 reviews · Verified · Experienced 2024-08-20 ·

Great job

He arrived on time. Very poly and I am very happy.

Reply from Handy2024-08-22

Hey Monica! We sincerely thank you for your amazing review 😄️ We're super happy to hear that everything went smoothly with your Furniture Assembly booking! 📅️ We're delighted that Jose L. nailed it with the punctuality and top-notch service! We noticed that you left a shiny 5 star rating to the pro in the booking, and appreciate you for taking the time to do so ⭐️ We wish you an excellent day ahead! Best, Ammi, Handy CX Team

S
Stacey · 1 review · Verified · Experienced 2024-08-22 ·

Quick confident installation.

Reply from Handy2024-08-22

Hey Stacey! We're absolutely thrilled with your awesome review 😊 It is fantastic to hear that everything went smoothly with your appliance installation 🤩️We're delighted that your pro, Peter L. was great and did an awesome job 👷️ We appreciate your words and we look forward to matching you with excellent pros ⭐️ Wishing you a pleasant remainder of your day! Best, Ammi, Handy CX Team

B
Barbara · 2 reviews · Verified · Experienced 2024-08-22 ·

Contrell on time and efficient

Reply from Handy2024-08-22

Hi Barbara,  Thanks so much for sharing your feedback about this pro! We're especially pleased that you noted Contrell’s punctuality and efficiency. We take great pride in ensuring our team delivers timely and effective service, and it’s gratifying to know that Contrell met your expectations. Your feedback is greatly appreciated and helps us to continually strive for excellence. We’re grateful for the 5-star rating you provided and appreciate your support! We hope the rest of your day goes well! 😁 Best,  Hector, Handy CX Team 

R
Randi · 1 review · Verified · Experienced 2024-08-21 ·

TV Mount

Very nice and hard working

Reply from Handy2024-08-21

Hi Randi👋 Thank you for taking the time to share your fantastic review! We're thrilled to hear that you're enjoying our services. Thanks to your Andre who did an awesome job on your TV mounting booking. Additionally, we noticed and appreciate the 5 ⭐ rating you left for him on the booking. We're confident that you'll continue to receive top-notch services with every booking you create. Enjoy the rest of your day! 😎️ Best, Estefany Handy CX Team

A
ALENA · 1 review · Verified · Experienced 2024-08-14 ·

Quick

Quick , professional and helpful service.. very kind employee

Reply from Handy2024-08-20

Hi Alena, Thank you for this marvelous review! We’re so excited to hear that your expectations were fulfilled and to know that your professional John, has done a great job in your booking. He is genuinely worthy of being called a professional as he went above and beyond. Additionally, We appreciate your words and we noticed that you left a great 5 🌟️ rating for him in the booking. Enjoy the remainder of your day! 😄️ Best, Klaidy Handy CX Team

V
VALERIE · 1 review · Verified · Experienced 2024-08-20 ·

He took time to center the picture…

He took time to center the picture above my sofa at the correct height. The he was finished he cleaned up and was polite.

Reply from Handy2024-08-20

Hi Valerie, Thank you for taking the time to share your fantastic review! We're thrilled to hear that you're enjoying our services! Thanks to your top-notch professional Sarun who did an awesome job during your booking. Additionally, we noticed and appreciate the 5 ⭐ ️ rating and review you left for him in the booking. We're confident that you'll continue to receive top-notch services with every booking you create. Enjoy the rest of your day! 😎️ Best, Klaidy Handy CX Team