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Handy

201 reviews

3.8201 reviews
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About Handy

Data updated
Website
handy.com
Category
Home Services
Location
United States · New York
Status
Unclaimed
Last 12 months
65 reviews
Replies to negative
97% (57/59)
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Is Handy legit?

Handy (handy.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 27% give 1 star; The business has replied to 97% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.

What people say

T
To · 2 reviews · Verified · Experienced 2024-08-15 ·

Too expensive

Reply from Handy2024-08-20

Hi To, Thank you so much for sharing your feedback with us. We're sorry to hear that the booking didn't go as planned, we want to make every customer’s experience great and we assure you this is not the kind of service we provide. For us the most important thing is that our customers feel satisfied, the prices vary depending on the size of the house and location, we appreciate your understanding. We hope to work with you again in the future. We'd love to take a look into your concerns We would like to give better service and support in everything you need so please send us an email at [email protected] including your full name, phone number and email associated with your Handy account so we can help you We'll be happy to assist you. Best, Estefany Handy CX Team.

S
Suzanne · 1 review · Verified · Experienced 2024-08-13 ·

Claudio did an excellent job

Claudio did an excellent job. He was courteous and pleasant to work with.

Reply from Handy2024-08-19

Hi Suzanne, Thank you for your amazing review! We're so excited to know that your booking went as expected. Thanks to your Professional Claudio who did a good job and was very courteous during the booking. Additionally, we also noticed that you left him a 5 ⭐️ rating in the booking, and appreciate you taking the time to do so. Have a nice rest of your day! 😄️ Best, Klaidy Handy CX Team

Y
Yael H · 4 reviews · Verified · Experienced 2024-08-18 ·

Bryam was excellent!

Bryam came right on time and finished the job within an hour. Quick, professional and friendly. Thank you!

Reply from Handy2024-08-18

Hey Yael, We are absolutely thrilled to hear about your great experience! It's such great news that everything went smoothly with your grill assembly 🤩️ and it is even better to know that Bryam C. was quick, professional, friendly, and did an awesome job 🛠️ Your kind words have truly made our day! We look forward to matching you with top-notch pros in the future ⭐️ Have a great Sunday! Best, Ammi, Handy CX Team

C
Caren · 3 reviews · Verified · Experienced 2024-08-12 ·

Courteous and efficient service

Courteous and efficient service, Peter is extremely professional and knowledgeable

Reply from Handy2024-08-18

Hi Caren, Thank you for your wonderful review! We´re pleased to hear your professional Peter met the expectations for your Dishwasher Installation. He is genuinely worthy of being called a professional. Additionally, we noticed and appreciate the 5 ⭐ ️ rating you left for him in the booking. We're confident that you'll continue to receive top-notch services with every booking you create. Have an excellent rest of your day! 😊️ Best, Klaidy Handy CX Team

J
Jo · 3 reviews · Verified · Experienced 2024-08-16 ·

Weekly Satisfaction …

Kathryn continues to take personal interest in meeting my cleaning needs. Very thorough and effective. Thanks

Reply from Handy2024-08-17

Hi Jo, Thank you for taking the time to share your fantastic review. We’re happy to hear that your professional Kathryn did a perfect job with your House cleaning as she went above and beyond to leave you satisfied. Additionally, we're confident that you'll continue to receive top-notch services with every booking you create. Wishing you all the best for today! 😁️ Best, Klaidy Handy CX Team

M
MARY · 1 review · Verified · Experienced 2024-08-12 ·

Leonardo worked very hard

Leonardo worked very hard. Great job and got us in earlier than scheduled!

Reply from Handy2024-08-17

Hi Mary 🙌 Thank you for your amazing review! We are delighted to know that the service you hired went well, additionally, we're very happy to know that Leonardo worked very hard on your service. We love knowing that you left a 5 star rating on your booking and we appreciate you taking the time to do so. We're confident that you'll continue to receive top-notch services with every booking you create. Enjoy the rest of your day 😎️ Best, Estefany, Handy CX Team

H
Han · 3 reviews · Verified · Experienced 2024-08-16 ·

Great TV install!

Viktor and Margie were friendly, professional, efficient and knowledgeable. Highly recommend!

Reply from Handy2024-08-17

Hi Han 👋 Thank you fo sharing your fantastic review! For us it is very satisfying to know that Viktor and Margies provided excellent service in your home and were very thorough with every detail. We're excited that you have been more than satisfied with these services. We also appreciate you taking the time to leave a 5 star rating and recommend to the professional so that other people may require her services. Wishing you all the best for today. Best, Estefany, Handy CX Team

J
Joseph · 1 review · Verified · Experienced 2024-08-15 ·

Professional and quality

Excellent experience. Thankful for the high quality and professional work. 👌

Reply from Handy2024-08-16

Hi Joseph 😃 Thank you so much for sharing your wonderful review! We're so happy to hear that your expectations were fulfilled, appreciate your words, it is satisfying to know that the professional did a high quality of service and completed the job quickly. We also noticed that you left them a 5 star rating on the booking, and appreciate you taking the time to do so. Remember when you rate your pro highly they will automatically be added onto your pro team, making it more likely that you will match with this pro on future bookings. We hope to work with you again soon. Enjoy the rest of your day! Best, Estefany Handy CX Team

J
James · 1 review · Verified · Experienced 2024-08-11 ·

Inside fridge was listed and charged…

Inside fridge was listed and charged for but not cleaned.

Reply from Handy2024-08-16

Hi James 👋 Thank you for making us aware about it. We're sorry to hear you didn't have a positive experience with us. This is not the kind of service we want for you. Please send us an email at [email protected]. For quicker assistance, please include your full name, email address & phone number associated with your Handy account. We will be more than happy to assist you. Enjoy the rest of your day Best, Estefany, Handy CX Team

C
Carol · 1 review · Verified · Experienced 2024-08-09 ·

Kyle was efficient and finished the…

Kyle was efficient and finished the work quickly

Reply from Handy2024-08-15

Hi Carol,  Thanks so much for sharing with us your positive experience. We're thrilled to hear that Kyle's efficiency and quick work left a positive impression. We take pride in delivering prompt and effective service, and it's great to know that Kyle met those expectations. Thank you so much for your 5-star review left in the booking. We look forward to working with you again soon. Have an excellent day! 😁 Best, Hector Handy CX Team

R
RICK · 2 reviews · Verified · Experienced 2024-08-13 ·

Did an excellent job

Did an excellent job ! Polite and professional

Reply from Handy2024-08-15

Hello Rick, We're thrilled to see your awesome review! We're so happy to hear that your expectations were fulfilled and your TV Mounting went well 🤩️ We're delighted that your pro, David! H. nailed it with his politeness and professionalism, and did an excellent job 👷️ We noticed that you left a shiny 5-star rating to the pro in the booking, and we just wanted to say thank you for taking the time to do it ⭐️ Wishing you a great day ahead! Best, Ammi, Handy CX Team

B
Barbara · 2 reviews · Verified · Experienced 2024-08-14 ·

Allan was great

Allan was great. And he brought along a special tool he says RESCUES him from all tight spots- therefore completing a difficult task in about 2 hours!!!!

Reply from Handy2024-08-15

Hi Barbara,  Thanks for the wonderful review! 😄 We're delighted to hear that Allan made such a positive impression. It's great to know that his special equipment helped him navigate those tight spots and complete the task efficiently in about 2 hours. We’re proud of Allan’s skills and his resourcefulness in tackling challenging jobs. Thank you so much for your wonderful 5-⭐ review! We are always happy to hear when homeowners are seeing success and value with Angi. Have an amazing day! 😊 Best, Hector Handy CX Team

K
Kathleen · 1 review · Verified · Experienced 2024-08-07 ·

Easy app and i like the status updates

Reply from Handy2024-08-13

Hi Kathleen 👋 Thank you for taking the time to leave ypur amazing review! We're thrilled to hear that the service you hired went well, we're also extremely pleased to hear that the pro who completed the job did a fantastic service and was on time. We also noticed that you left him a 5 star rating in the booking, and appreciate you taking the time to do so. Remember when you rate your pro highly they will automatically be added onto your pro team, making it more likely that you will match with this pro on future bookings. We hope to work with you again soon. Wishing you all the best for today. Best, Estefany, Handy CX Team

R
Ram · 2 reviews · Verified · Experienced 2024-08-08 ·

TV wall mounting

Had to reschedule a few times since prior work didn't get done on time. Finally got TV wall mount done. Out of two helpers, one was more experienced. The other one I felt was jumping to conclusions without looking at studs location in the wall

Reply from Handy2024-08-13

Hi Ramamohan! Big thanks for dropping your thoughts with us - it means a lot 😄️ We're thrilled to hear that your TV Mounting booking 📅️ went well! We're extremely pleased to hear that the pros Jeyhun Z. and Jonathan R. completed the job and provided a good experience. We noticed that you left a 5-star rating to the pro in the booking, and appreciate you taking the time to do so ⭐️ Have a great day! Best, Ammi, Handy CX Team

K
Kathleen · 1 review · Verified · Experienced 2024-08-07 ·

The communication between Costco and…

The communication between Costco and Handy was not working for my order that is for sure. Also, we had the dishwasher installed and the installer had to come back the next day because he didn’t get something tight enough. It was leaking through the floor into our basement. Then the plate on the bottom of the dishwasher kept coming off, and I had to go buy new bolts to attach them.

Reply from Handy2024-08-13

Hi Kathleen, Thank you so much for taking the time to leave your review and share your feedback. We’re thrilled that you had a positive experience overall. However, we are sorry to hear about the issues you faced with communication and the dishwasher installation. It’s clear we didn’t meet your expectations in those areas, as we strive to ensure everything goes smoothly. We apologize for the inconvenience caused by the leaks and the need for additional repairs. We will address these concerns with our team to ensure that future installations are handled more efficiently and with greater attention to detail. Thank you so much for your 5-star review! We’re grateful for your feedback as it helps us improve. Best, Hector Handy CX Team

C
Carol · 1 review · Verified · Experienced 2024-08-11 ·

I paid extra for my refrigerator and…

I paid extra for my refrigerator and oven to be cleaned and neither one of them was done. I gave a good review because the rest of the house looked fine but was very disturbed that I was charged $28 extra and those two things weren’t done.

Reply from Handy2024-08-12

Hi Carol, Thank you for taking the time to leave your review. We are glad to hear that the overall cleaning of your house met your expectations, but we are truly sorry to learn that the refrigerator and oven were not cleaned as requested. We understand how frustrating this must be and want to assure you that this is not the level of service we strive to provide. We're also happy to look into this and assist with your work quality concerns. Please reach out to us at [email protected] or give us a call at 888-811-2644. Best, Hector Handy CX Team

M
Maryland · 2 reviews · Experienced 2024-06-23 ·

I pre-paid for a shed installation on…

I pre-paid for a shed installation on 6-23-24. One of the installers failed show therefore the job could not be completed. I followed their procedures to get a refund. Today, 6 weeks later after many phone calls & emails; I am still being told to be patient they are processing it.

Reply from Handy2024-08-11

Hi Maryland, Thank you for your sharing feedback. We're sorry to hear that your Shed Installation bookings didn't go well. We understand how frustrating this must be for you and this is not the kind of experience we have wished for you. Our priority is to provide the best service to our customers and bringing this to our attention helps us to improve in providing a greater service. We kindly request that you send us an email at [email protected]. When emailing, please include the full name, email address, and phone number associated with your Handy account when emailing for quicker assistance. It will be a pleasure to assist you. Best, Klaidy Handy CX Team

S
Smithy · 2 reviews · Experienced 2024-08-11 ·

THE WORST!!!!!!!!!!!!!

THE WORST!!!!!!!!!!!!! Never ever, ever, ever, ever use these people! I had two people scheduled to show up today, Sunday, at 12 o’clock. I’m in the middle of moving, and I need two workers to help. I got a notification at 11:15 this morning that they canceled. Do yourself a favor and don’t even consider using this company. It’s a third-party agency and obviously they do not vet the people who they contract with. Did I say they were the worst?! They are the worst, the worst, the worst, the worst, the worst!

Reply from Handy2024-08-11

Hi Smithy,  Thank you for taking the time to share your feedback.  We are truly sorry to hear about your experience and understand how frustrating it must have been, especially during such a stressful time. We strive to provide reliable and timely service, and we apologize for the inconvenience caused by the cancellation and any additional stress it added to your move. We take your concerns seriously and will review our processes to ensure better vetting and reliability in the future. We’d welcome the opportunity to discuss this further. If you’d like, please contact our Customer Care team at 888-811-2644. We'll be happy to assist you. Best, Hector Handy CX Team

M
Marnie · 1 review · Verified · Experienced 2024-08-11 ·

Katyana is an Outstanding Cleaner

Katyana was outstanding and did a fantastic job.

Reply from Handy2024-08-11

Hi Marnie, Thank you so much for the wonderful review! We're so happy to hear that your expectations were fulfilled and your House Cleaning went well 🤩️ It is awesome to hear that Katyana D. rocked it and did an outstanding job 👷️ We appreciate your words and we look forward to matching you with excellent pros ⭐️ Hope your day is as amazing as you made ours! Best, Ammi, Handy CX Team

L
Lindsey · 1 review · Verified · Experienced 2024-08-09 ·

Great service

Great service! Highly recommend Jose!

Reply from Handy2024-08-10

Hi Lindsey, Thank you for taking the time to give us this amazing review. We're so happy to know that your Appliance Installation went well. Thanks to your professional Jose who completed the job perfectly. We appreciate your words and we look forward to match you with excellent professionals. Have a wonderful Friday! 😄️ Best, Klaidy Handy CX Team