Handy (handy.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 27% give 1 star; The business has replied to 97% of negative reviews; 65 of them were added in the last 12 months. Last updated 2026-08-10.
Great experience! Would definitely use Handy and Tyrone again. He was a huge help - put 3 pieces of furniture together for us.
Reply from Handy2024-08-10
Hi Walton👋
Thank you so much for the wonderful review!
We're so happy to hear that your expectations were fulfilled, appreciate your words, it is satisfying to know that the professional did an amazing job. We also noticed that you left him a 5 star rating on the booking and appreciate you taking the time to do so. We look forward to working with you again soon
Enjoy the rest of your day!
Best,
Estefany Handy CX Team
K
Kerry · 2 reviews · Experienced 2024-07-01 ·
★★★★★
Stay well clear
After being let down previously, I was pointed in the direction of the Handy Family. At first all was great and work was planned in to begin in 6 weeks, I purchased all supplies needed to carry out each job. I then received a very blunt email 2 days out from planned work to say that they had overrun on other job so would no longer make it to me!! I responded to say I was disappointed to be let down so late and could we rearrange, I then heard nothing else and was ignored.
I would definitely not recommend the Handy Family to anybody else, what a poor way to run a business and treat customers. Stay well clear!!!!!!
Reply from Handy2024-08-09
Hi Kerry,
Thank you for your feedback.
We're sorry to hear that the booking didn't go as planned. We understand that can be upsetting as we want to make every professional’s experience great, and we assure you this is not the kind of service we provide. It is very appreciated for bringing this to our attention since it helps us to improve and provide you with excellent service. We would like to give you a better service and support in everything you need so please send us an email at [email protected] so we can help you.
We'll be happy to assist you.
Best,
Estefany, Handy CX Team
d
danny · 1 review · Verified · Experienced 2024-08-08 ·
★★★★★
On time
On time. Efficient. Explained features. Answered questions. Cleaned up.
Reply from Handy2024-08-09
Hi Danny 👋
Thank you so much for taking the time out of your day to leave us this excellent review!
We’re delighted to hear that the professional went above and beyond during your service and did an excellent job in your home, he was very thorough with every detail. We're excited that you have been more than satisfied with these services. We hope to work with you again soon.
Wishing you all the best for today.
Best,
Estefany, Handy CX Team
P
Pete · 1 review · Verified · Experienced 2024-08-04 ·
★★★★★
Literally awful
Reply from Handy2024-08-09
Hi Pete,
Thanks for sharing your feedback
We're sorry to hear that your TV Mounting booking didn't go as planned. We want to make every customer’s experience great, and we assure you this is not the kind of service we provide. We’d love to assist you and look into your concerns. Please send us an email at [email protected]. For Quicker assistance please include the Full name, email address, and phone number associated with your Handy account.
We look forward to hearing from you.
Best,
Klaidy Handy CX Team.
On time for appt.
Professionally installed
Pleasant personality
Reply from Handy2024-08-09
Hi Ken,
Thank you for taking the time to leave us such a wonderful review!
We're happy to hear that you were satisfied with the service. Thanks to your professional Peter for giving you the best experience during your Dishwasher replacement booking. He is a very knowledgeable professional! Additionally, we appreciate the 5-⭐️ rating that you've left for him in the booking and we're confident that you'll continue to receive top-notch services with every booking you create.
Have a beautiful rest of your day! 😄️
Best,
Klaidy Handy CX Team
Frank L was very professional and kind. Finished the uninstall in record time. I highly recommend
Reply from Handy2024-08-09
Hi Celeste 🙌
Thank you so much for the wonderful review!
We're so happy to hear that your expectations were fulfilled, appreciate your words, it is satisfying to know that Frank was very professional and kind. The most important thing for us is your satisfaction. We hope to work with you again soon.
Enjoy the rest of your day 😃
Best,
Estefany, Handy CX Team
Hi Jason,
It is pleasing to know that your expectations were met!
We're so happy to hear that everything went as you hoped and your TV is now perfectly mounted 🤩️ We're delighted that your pro, Mohammad N. was on time, friendly, and knowledgeable to do an awesome job 👷️ We saw the shiny 5-star rating you left to the pro in the booking, that's so kind of you to take a moment for that ⭐️
Hope you are having an awesome day!
Best,
Ammi, Handy CX Team
I asked for someone to hang tvs. I requested 2 people; they only sent one and the person didn’t complete the job because he needed support. So, I have 2 televisions brackets on my walls but no televisions set up.
Reply from Handy2024-08-08
Hi Dorothy,
We're sorry to hear that your experience didn't meet your expectations and your service wasn't completed as planned. In order to assist you accordingly, we kindly request you send us an email to [email protected] including your name, number, and email address for a faster response and we'll be happy to assist you.
Best,
Ammi, Handy CX Team
T
Tim K. · 4 reviews · Verified · Experienced 2024-08-07 ·
★★★★★
Great service
Great communication.
The handyman (Jeff) was excellent, very friendly and completed the work faster than expected.
I will use Handy again.
Reply from Handy2024-08-08
Hi Tim,
Thanks so much for sharing with us your positive experience 😁
We're thrilled to hear that you had a positive experience with our service. We're especially pleased that Jeff could exceed your expectations with his friendliness and efficiency. We truly appreciate your kind words about our communication and look forward to assisting you again in the future. Thank you so much for your 5-star review left in the booking. We look forward to working with you again soon.
Have a fantastic day! 😄
Best,
Hector Handy CX Team
Paul at Handyman was capable, professional and friendly. We always appreciate those traits when we are receiving a service or delivery call. Good job Handyman!
Reply from Handy2024-08-08
Hey Penni,
We are absolutely thrilled to read your wonderful review!
It is fantastic to hear that your expectations were fulfilled and your appliance installation and delivery went well 🤩️We're delighted that your pro, Pawel P. rocked it with your service and he was capable, professional, and friendly to do an awesome job 👷️ We appreciate your words and we look forward to matching you with excellent pros ⭐️
Hope you have a great day ahead!
Best,
Ammi, Handy CX Team
Worker was polite & focused.
The time you allotted for him was WAY under calculated! He replaced 2 garage doors.
Your 2 hour job Handy scheduled him for, took him 6 hours.
I hope he will be compensated accordingly.
Reply from Handy2024-08-08
Hi Christine!
Thank you for taking the time to leave us your amazing review 😄️
We're super happy to hear that your Garage Door booking 📅️ went off without a hitch! We're extremely pleased to know that Onur O. took great care of your service, being the polite and focused pro that he is, and that your experience was top-notch. We noticed that you left a shiny 5 star rating to the pro in the booking, and appreciate you taking the time to do so ⭐️
Hope you have the most wonderful day ahead!
Best,
Ammi, Handy CX Team
The one professional that showed up was great, but the other helper didn’t show up & called an hour & 1/2 later. I ended up helping and the two of us got the job done.
Reply from Handy2024-08-08
Hi Lisa,
Thank you for sharing your feedback.
We appreciate the time you took to do so and we are very sorry for any inconvenience this may have caused you. We always encourage professionals to honor their scheduled bookings. Additionally, we are glad to know that your professional Arturo completed the job, in a very professional manner. If you have any further questions or concerns, please feel free to reach out to our Customer support Team via email at [email protected].
We'll be happy to assist you.
Best,
Klaidy Handy CX Team.
M
Mark · 1 review · Verified · Experienced 2024-08-08 ·
★★★★★
Prompt and professional service
Prompt and professional service! Great job on the installation.
Reply from Handy2024-08-08
Hey Mark!
We are delighted to receive your positive feedback regarding your service🤩️
We're so thrilled to hear that your professional, Hugo D. is a top-notch pro and that his proptness and professionalism met your expectations and resulted in a satisfactory TV Mounting service! We're all smiles knowing everything went smoothly! We saw that you left them a shiny 5-star rating on the booking, thanks a bunch for taking the time to do so. ⭐️
Hope your day is as amazing as you made ours!
Best,
Ammi, Handy CX Team.
Hi Paula 👋
Thank you so much for your wonderful review!
We're so happy to hear that your expectations were fulfilled, appreciate your words, it is satisfying to know that the professional completed the job quickly. The most important thing for us is your satisfaction. We also noticed that you left him a 5 star rating in the booking, and appreciate you taking the time to do so. We look forward to working with you again soon.
Enjoy the rest of your day!
Best,
Estefany Handy CX Team
Hey Cathy,
Thank you so much for the wonderful review!
It's cool to know that everything with your TV Mounting booking 📅️ was spot on! We're totally stoked that Gary M. and Michael D. nailed it and made sure you had the best experience. We noticed that you left a 5 star rating to the pros in the booking, and appreciate you taking the time to do so ⭐️
Hope your day is as fantastic as you've made ours!
Best,
Ammi, Handy CX Team
Hi Kent,
Thank you for taking the time to share your fantastic review!
We're thrilled to hear that you're enjoying our services! Thanks to your top-notch professionals Joanna and Michael who did an awesome job during your TV mounting booking. Additionally, We noticed and appreciate the 5 ⭐ rating you left for them in the booking. We're confident that you'll continue to receive top-notch services with every booking you create.
Enjoy the rest of your day! 😎️
Best,
Klaidy Handy CX Team
C
Carol · 1 review · Verified · Experienced 2024-07-31 ·
★★★★★
Everything associated with this company…
Everything associated with this company was excellent. I was notified and reminded about my service appointment. Matter of fact, I had to change the appointment and it was hassle free. The installer was on time, courteous, knowledgeable and friendly.
Reply from Handy2024-08-05
Hi Carol,
Thanks so much for sharing your feedback.
We’re thrilled to hear that you had such a positive experience with our company. It’s fantastic to know that our appointment reminders and flexible scheduling made things easier for you. We're especially pleased to hear that our pro Javier was on time, courteous, knowledgeable, and friendly. We take great pride in providing exceptional service, and it’s rewarding to know that our efforts made a difference for you. Thank you so much for your wonderful 5-star review!
Have an excellent day! 😁
Best,
Hector Handy CX Team
I did not intend to give my pro, Andrew a bad review. He was great. My e-mail came through wonky and I pushed the wrong button by mistake.
Reply from Handy2024-08-05
Hi Pamela,
Thank you for this marvelous review!
We’re so excited to hear that your expectations were fulfilled and to know that your professional Andrew has done a great job in your booking. He is genuinely worthy of being called a professional.
Enjoy the remainder of your day! 😄️
Best,
Klaidy, Handy CX Team
Cordell was awesome. He was on time and came with tools. He was extremely polite. We would definitely ask for him again
Reply from Handy2024-08-05
Hi Shirley,
Thank you for this marvelous review.
We’re so excited to know that your professional Cordell, has done a great job with your Furniture assembly booking. He went above and beyond in doing a great job and giving a great experience. Additionally, We're confident that you'll continue to receive top-notch services with every booking you create.
Enjoy the remainder of your day! 😄️
Best,
Klaidy, Handy CX Team
Hi Joseph,
Thank you so much for your kind words and for taking the time to leave us your review.
We are delighted to hear that you found our service professional. Ensuring a high standard of professionalism is something we take pride in, and it's always rewarding to know that our efforts have made a positive impact on your experience. Thank you so much for the wonderful 5-star review left in the booking. We are always working to improve our customer's experience.
Have an amazing Sunday! 😄
Best,
Hector Handy CX Team