The Hanover Insurance Group

I like receiving emails that our…

I like receiving emails that our payment was withdrawn from our bank account.

Transparency

The transparency and ease of working with claims adjusters and being able to log into the website and track the status of the claim was super easy, accurate and up to date.

My local Mountain One agents are great.

Easy to pay online

Find another insurance, trust me.

If you want a company that treats you right and fully fixes your car... Keep shopping, Hanover insurance is not for you. We had a small fender bender that took nearly two months to fix and we had to pay out of pocket to fully repair our car. Hanover said the female want from the accident... It was.. even the repair shop agreed.. but they still denied it. The claims agent was impossible to get a hold of, was not knowledgeable, and overall terrible to work with. I wouldn't recommend Hanover to my enemies.

Such great service and care this…

Such great service and care this company brings. I'd recommend them to anyone.

know your insurance broker

Great People

Glass breakage

Very pleased with customer service, especially the desire to help.

exceeds my expectations

From the first phone call to the adjuster coming to my home so far excellent service and polite and professional. Bob the adjuster was just here and could not be nicer ! Thank you Hanover Ken Licata

Warning!

Warning!! Go Someplace Else For Insurance!!! We had 2 vehicles and our house insured with Hanover, Last year our car was totaled in a Hail Storm (no fault of ours). On the initial call I made I was told I should keep a blanket in my car for further storms LOL My car was totaled! she told me someone would be getting a hold of me, no one ever did so 4 days later I called him and he told me to take my car to a place of my choice to have it looked at, I could have already had that done! a few days later they called me to tell me it was totaled but we wanted to keep it it was just dents and a window and light we could have had replaced, the agent got really mad, I think she anticipated and already did the paperwork so got mad that we wanted to keep it, she basically threatened us with you will never be able to insure it it's been deemed totaled! we thought about it for a day and decided to go ahead and total it. Now there were hoops to jump through and we were jumping through them, they also had hoops but decided to sidestep those screwing us, we were supposed to release the car to the towing company so they could pick it up but first we had our stuff in the car and the plates on it and some after market stuff we wanted to get off of it since we were buying the exact same car just newer, the second we told her we accepted the total she sent someone after the car (basically stealing it!) we did not release it, All we got back were our plates! we were compensated for the stuff, but insurance companies don't compensate you, they jacked our auto insurance $1000 a year As Well As Jacking our House Insurance over $1000 a year trying to get their money back immediately apparently, it backfired on them, I switched insurance companies and they NEVER got another dime out of me! I'm paying a bit more than I was but not what they were trying to take! This process took so long that I lost my job!

I haven’t needed to file a claim but…

I haven’t needed to file a claim but have found support to update my policies very easy.

Good company

Good co. Responds instantly to all inquiries

They care about their customers and…

They care about their customers and give you priority service

Ill never use them again

One of the worst insurance companies i have ever been working with in my 55 years of buying insurance, VERY SLOW in doing everything, wanted to up grade to snhow plow insurance which i had for 20 years before i rolled over to Hanover, they hasseleed the hell out of me wanting copies of signed contracts, i have never filled a claim in the 35 years i have been in business, got all my paper work in in November, took them 6 months to ok me for insurance, they gave me snow plow insurance in April, when the snow was over, removed equipment i sold from my insurance that was 8 months ago, 10 phone calls, still no refund to this date, one business owner had a law suit filled against us ,someone fell in their busted up parking lot, and they tried sueing me over that, they only fixed half the lot, just the back area, and actually fixed very little of the damage the lot had, he was very cheap man, Hanover moved so slow on this, I took pics and mailed them to them, they wanted me to go back and take more, your the insurance company, you go take your own pics, im done with these people in May, i hope i can find someone new in that time, these people are terrible at serving customers

Went fine indeed

Hanover handled our home claim very…

Hanover handled our home claim very fairly, efficiently and professionally.

Mary my agent is excellent

Mary my agent is excellent. The rates are reasonable.

Oustanding Customer Service

On December 19, 2024, my daughter got in a car accident at 3:30 p.m. in Watertown, Massachusetts. I contacted my agent Lori E McManus, Personal Lines Account, Manager, Brown & Brown Insurance Services, Inc., 980 Washington Street, Suite 325 Dedham, MA 02026 she got on a call with my daughter, took the facts, had a claim set up by 4:00 p.m. and by Friday, December 20, 2024 the car was booked at a Hanover Insurance approved autobody company and I had a reservation for rental car. Outstanding response and dilligence by Lori E McManus and further follow-up this week, and I am very pleased with having Hanover Insurance as my automobile insurance carrier.

A new customer this year

A new customer this year. In appreciation of a better premium. I hope as I remain claim free, my premiums will show your appreciation of me as a worry free customer.

Thank you for helping us so quickly

The claims adjuster helped us so quickly and efficiently, it was almost unreal. We were also lucky to find a great roofing company, so everything was handled smoothly and swiftly. I give Hanover 10+ stars for helping me with my claim.