The Hanover Insurance Group

Great customer service

Experience and service has been…

Experience and service has been fantastic.

Had to cancel an auto policy and it was…

Had to cancel an auto policy and it was completed very easily and promptly. Then we amended a second auto policy and, again, the process was easy and quick.

Customer Service is Alive & Well

This company is always there to answer my questions or to inform me of any updates or changes. I’m really glad that I switched from Oklahome Farm Bureau (after 20 years) to Hanover. I’m very pleased with my agent and his staff! Thank you for hiring such competent people!

This company is awful

This company is awful. My premium went from $70 a month to $370 a month with no notice so naturally I canceled the policy. My mortgage company paid them for an entire year of coverage $4440. What I was told is Hanover insurance would send me a check minus one month of coverage to pay back the mortgage company. What I got instead was $1050. Now I am liable for $3350 for absolutely nothing. Avoid this company. Just awful.

After 8 years with Hanover

After 8 years with Hanover, I was cancelled because I didn't pay the monthl bill on tine (a few days late). I realize this was my fault but I do travel a lot and I can get confused between the paperwork you send me and the electronic texts you send me. If you had suggested that I move over to auto payment, I would have done so gladly. I was unaware that option existed and had no idea I would be cancelled for late payment. Furthermore, Hanover cited me for having a speeding ticket. Actually, I was sited for driving an unregistered vehicle. However this vehicle was the company car - not mire. Apparently our accounting dept. had missed the payment but it was taken care of that next day. I will miss Hanover as I (up to now) found you a good and responsive company. Good Luck to you. Tad Sendzimir

Always had a great experience!!!

Prompt expert service!

Great insurance savings

Great service and coverages.

I'm a 20+ year happy, Hanover customer

I'm a 20+ year Hanover customer, and I'd rate Han with a !0 (ten rating) cause I ve only files ONE accident claim with you guys and you paid it right away, and didnt raise my rates! In fact that was the only accident I ever in my whole life (I'm 79 going on 80). Most experience, dated appx 12/12/2024, I talked to ASHLEY xxxx over the phone to straighten out an administratrive error.She was terrific! She went the extra mile to correct the error in record time. She is a good listener and obviously cares about Han customers, especially me, asked me many relevant questions. So I believe she should get a RAISE rai$$e for that! No, she did not ask me to get her one!!(I had a story related to he claim that I wanted to tell her, and she listened to it all.This is typically not the response of many customer service people, but I appreciated the attention she gave me. Sometimes I get super frustrated over a small form error that could turn into a bigger deal, if it werent for a sensitive cust service person like Ashley who knew about the problem, and knew how to Calm Me Down very quickly!So, let's hear it for her.I'm glad you included this survey so I could followup on my phone commitmant to tell you you about how her service meant to me.

Impressed with the speed in which all…

Impressed with the speed in which all was processed. Quick communication and results.

Been using them for years

Been using them for years. Never had any issues with this company.

I like the way you can pay online it is…

I like the way you can pay online it is safe any easy

Prompt at assessing damage and paying…

Prompt at assessing damage and paying for three car accidents. One teenager, one adult, and a young man who rear-ended me while stopped at 60mph! Very good company.

I was helped by Ashley who was able to…

I was helped by Ashley who was able to help me with billing. She was very pleasant and gave me good advice

I was given the right information in a…

I was given the right information in a timely fashion. The person I spoke with was polite and professional.

I have my car my van in my house with…

I have my car my van in my house with Hanover and I really like

I never had such a bad day in all my…

I never had such a bad day in all my life. A crash left me with no vehicle. I have no experience in this at all. You helped me along with fast professional help.

I had my first ever major car accident…

I had my first ever major car accident in August. Hanover walked me through the process, my car was totaled. My recommendation to car owners is to have a video camera in their cars, it’s important for the gray area accidents.