Haspel

Thank you so much for the kind words!

Thank you for your feedback — we truly appreciate you taking the time to share your experience with us. We’re sorry to hear about the initial sizing confusion. Since our suits are tailored in Italy, they do tend to run smaller than standard American sizing. To help with that, we offer a detailed sizing chart on our website and always encourage customers to reach out to us directly for guidance with measurements and fit. We’re happy to assist anytime! Regarding the jacket availability — we apologize for any miscommunication. We're glad to see that your exchange was fulfilled and delivered on July 1st, and we hope the replacement was a better fit for you. If there’s anything else we can do to assist or improve your experience, please don’t hesitate to reach out. We’re here to help!

Thank you so much for your kind words! We're thrilled to hear you were pleased with the quality, service, and delivery. Reliability is something we take great pride in, and it means a lot to know it made a difference in your experience.

Thank you so much for your kind words! We're thrilled to hear that the suit met your expectations in both quality and fit — and that it arrived right on time.

Wow — thank you so much for the kind words! We’re absolutely thrilled to hear how much you love our service and products. Knowing we’ve earned a customer for life truly means the world to us.

Thank you for reaching out. We sincerely apologize if your earlier email went unanswered — we’ve looked into our records but unfortunately weren't able to locate any message from your address. While the order wasn’t specifically gift-wrapped, we do take great pride in our high-quality packaging, and we hope it reflected the care we put into every shipment. According to our records, your order was delivered to the shipping address provided at checkout on June 17th. If there’s anything more we can do or if you have any concerns, please don’t hesitate to let us know. We're here to help!

Hi Tom, Thank you for the kind words and for reaching out! We see that your refund for the 44L Bombay Aqua Audubon Jacket has been processed. Good news — the 44L is now back in stock! If you're considering a different size, the 46L is expected to be restocked in approximately two weeks, and the 42L is currently available as well. We do not store credit card information, so you will need to call and place the order with us directly or you can place the order online! Let us know if there’s anything else we can help with!

We are so happy to hear this! Can't wait to see your next order come through!

Thank you for the kind review, we always strive to make the best product for our amazing customers!!

Thank you for the kind review, we always strive to make the best product for our amazing customers!!

We are so happy you like it!

Thank you for the kind review, we always strive to make the best product and provide the best service for our amazing customers!!

Thank you for the honest feedback—we really appreciate you taking the time to share these detailed fit notes. We're sorry to hear the sizing didn’t meet expectations. Fit is something we take seriously, and insights like yours help us improve. If you haven't already, our team would be happy to assist further with fit guidance or an exchange. We're here to make it right.

We’re truly sorry for the mix-ups and appreciate your patience while we got things sorted. It's never our intention to cause frustration, and we’re glad the correct item finally made it your way. Thank you for giving us the chance to make it right.

Thank you for the kind review! We pride ourselves on having high quality products!

We are happy that the fit guide helped! We strive to make the process as easy as possible for our amazing customers!

That’s wonderful to hear—thank you! We pride ourselves on having high quality products!

That’s wonderful to hear—thank you! We're so glad our team was able to assist you quickly and provide the info you needed. We truly appreciate your continued support and look forward to outfitting you again soon!

We are happy that we could help! Thank you for the kind comment!

Thank you so much for the kind words! We love hearing how sharp your husband looks in his Haspel—sounds like he’s making a strong case for seersucker style! 😉 We appreciate your support and can’t wait to be part of his birthday surprise! 🎉