The Hatch Chile Store

I have been a customer since 2014 or…

I have been a customer since 2014 or earlier with more than 20 orders. I buy fresh one available but have been buying Sandia, (now hot 👎🏻) frozen chopped primarily I received 10 pounds last week and was horrified to see the amount of seeds in the 1 pound packages. It stood out like a sore thumb. I process these further by chopping them finer, and while chopping noticed that not only whether seeds, but the tops of the peppers which is unconscionable. In all of my orders with Hatch, this is never occurred. I checked online using an AI and it seems that the bigger you guys get the more challenge with quality control you’re having at least that’s the buzz out there, but my experience was an ungodly amount of seeds the tops of peppers which should never be veins and too much skin and overall degraded quality to what I have come to expect as Hatch being premier and quality New Mexican green chili. Your customer service was exemplary. She did take great care of me and replace the order with whole peppers. Unfortunately, the yield is significantly less, but at least I can control the seeds in my finish product as a business man. I understand the balance between business growth supply, chain, quality, control, and more. I hope you can wrap your heads around this problem, which is obvious because we this one there’s more unfortunately I will need to think twice when it comes to re-ordering time and do what I’ve never done before look at other options that are available out there that ensure just the Mexican green chili without all the nonsense in it I’m sharing this and hopes that it will reach somebody’s focus in attention Michael Hollender

Great products and service!

Small hatch

Small hatch. Lite on cheese. Very disapointed. Local market makes them better

Deliveries are always when they say…

Deliveries are always when they say they will be there, and jars of products are unbroken.

I love this company

I love this company. I've been a customer for years. Recently I had a problem with a shipment. They were quick to respond and make it right. Their chili products are fantastic. I highly recommend them.

It was delivered timely

It was delivered timely, and I knew when to expect it. It arrived well packaged and looked great. It is hanging on our front door and it a great addition. Price was reasonable compared to some other on line companies who charged more and higher shipping costs.

Enjoying our second purchase from Hatch Chile Store

We recently made our second purchase of tamales, chile rellenos, roasted chilies, and pork chile verde from the Hatch Chile Store. The products arrived quickly and were still in a well-frozen state. We have enjoyed all of these products and anticipate making future purchases.

Incredible Customer Service!

I have been a customer of the Hatch Chile Store for years and love their products. I order at least 50 jars of The Fresh Chile Company Jalapeño Salsa every year. When my most recent order arrived yesterday, I was disappointed to find they had shipped me a dozen jars of the wrong product. I wrote a review expressing my disappointment and Myrna called me in less than 10 minutes with an apology and informed me that a dozen jars of the salsa I wanted was being shipped immediately. This is truly one of the best customer service experiences I have ever had! Thank you!

Love DDStheir products I think they’re…

Love their products I think they’re very reasonably priced their top notch. I still think Hatch chili is the best in the land I live in Colorado near Pueblo. They have some really good chili there, but I really like the hatch and this company is extremely high integrity extremely good products and very reasonable prices. Highly recommend it definitely a lifelong place for me to shop.

NOT NEW MEXICAN RED CHILE SAUCE

Thought I was buy the ‘sun dried re chile sauce’ again, instead I received Old Gringo sauce. It’s terrible! It’s watered down and includes tomato juice!! Give me a break…tomato sauce!Very, very unhappy. Check your records, I have bought from you often, but very dissatisfied this time

Great product

Good communication, great product and fast delivery. Thank-you, they look great on our front porch!

Love the chile rellanos

I had a problem with my order. It was solved immediately. I would order from Hatch everytime!!

My order was completely thawed

My order was completely thawed. It took a long time for delivery. The chili rellenos were completely thawed. My order took longer than was promised

Love my chile wreath!

Love my chile wreath! Looks great in my living room and is exactly what was shown on the website.

Easy to order

Easy to order. I was kept informed of the order. The flavor is great. If my wife could stand a little more heat I would probably order a CC little hotter. I’ll definitely order again.

Good customer service

I had a question about shipping and they were able to provide an answer quickly. They were very helpful.

Hatch Chile store delivers delicious…

Hatch Chile store delivers delicious products at a reasonable price. Much better than canned store bought. Highly recommend!

Beautiful chili ristras! Fast shipping and generous sized

The 2 chili ristras i ordered are more beautiful than I expected! They arrived pretty fast, they are generously full and long. I loved them so much I ordered another ristra to use for cooking. The first 2 are decorative only and they look beautiful in my kitchen. My roots are in New Mexico and every time I look at them I think of my mom and my grandparents.

excellent service and product

Beautiful!

Good price, beautiful ristra. I love the way it catches the light in my kitchen window.