Heacock Classic (heacockclassic.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
Easy to get hold of person I need to talk to and he was professional and understanding what I needed
Reply from Heacock Classic2026-03-13
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
D
David Ales · 2 reviews · Verified · Experienced 2026-03-09 ·
★★★★★
Great experience
The experience was super smooth. Ashley was thorough, patient and very friendly . Would highly recommend to anyone who needs help choosing classic car insurances.
Reply from Heacock Classic2026-03-13
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
My agent Dylan was excellent. He made the transaction easy and straight forward. Heacock is a reputable insurer so I don't expect any issues. I am very satisfied with Heacock.
Reply from Heacock Classic2026-03-13
We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!
V
VERNON MILES · 1 review · Verified · Experienced 2026-03-03 ·
★★★★★
Same friendly representatives and…
Same friendly representatives and prompt service
Reply from Heacock Classic2026-03-13
We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!
W
WILLIAM ROSE · 1 review · Verified · Experienced 2026-03-07 ·
★★★★★
Professionalism
Agent was very professional and walked me through the process.
Reply from Heacock Classic2026-03-13
We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
B
Bruce Papet · 1 review · Experienced 2026-03-03 ·
★★★★★
Jill the agent I worked with after I…
Jill the agent I worked with after I bypassed the automated system was great! Couldn't have had a better experience but their automated system is terrible! They really need to get a better system. I have used Heacock for 20 years and this was my worst experience until I finally got ahold of Jill.
Reply from Heacock Classic2026-03-13
Thank you for sharing your experience with us. We’re glad to hear that once you reached Jill, she was able to provide such outstanding assistance.
We do apologize for the frustration you experienced with our automated system. We understand how disruptive that can be, especially when you’ve had many years of positive experiences with Heacock. Your feedback is important and helps us identify areas where improvements are needed, and we’ll be sure to share your comments with our team.
Thank you for your patience and for giving us the opportunity to assist you. Please don’t hesitate to reach out if we can help with anything else in the future.
We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!
C
Charles Williams · 3 reviews · Verified · Experienced 2026-02-21 ·
★★★★★
Used Heacock before
Used Heacock before. Always good.
Reply from Heacock Classic2026-03-03
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
I bought insurance on 2 926 the seller backed out of the deal I requested cancellations 2 weeks later no no response already signed an e-document canceling the insurance and they're still have not refunded me my money I am really upset
Reply from Heacock Classic2026-03-03
Thank you for reaching out, Michael. We are sorry to hear that your deal fell through on the vehicle you were hoping to purchase. We also apologize for the inconvenience with canceling your policy. We have sent your message along to have this looked into. In the meantime, please don't hesitate to reach out to us.
We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
D
DEAN · 1 review · Verified · Experienced 2026-02-05 ·
★★★★★
Steve was very easy to speak and work…
Steve was very easy to speak and work with. Great representative for Heacock and looking forward to new policy.
Reply from Heacock Classic2026-02-06
Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.
My call was taken quickly. The changes I needed were done correct with friendly customer service.
Reply from Heacock Classic2026-02-06
We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!
Very satisfied customer!
Was a nice smooth transaction with excellent customer service from Clay!
Reply from Heacock Classic2026-01-30
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
S
Scott · 3 reviews · Verified · Experienced 2026-01-29 ·
★★★★★
Very professional and easy to work with
Reply from Heacock Classic2026-01-30
Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Thank you so much for your positive feedback! We're thrilled that you had a great experience, and your kind words mean a lot to our team. It's our goal to provide excellent service and to ensure customer satisfaction. If you have any further questions or needs, please don't hesitate to reach out. We look forward to a long relationship together, and we appreciate your support!
Weston guided me through the process with a new policy at the end. He has a very engaging and pleasant attitude!
Reply from Heacock Classic2026-01-28
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
