Excellent customer service
Reply from Heacock Classic2026-01-28
We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!
About Heacock Classic
Data updated- Website
- heacockclassic.com
- Category
- Money & Insurance
- Location
- United States · Mount Laurel
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 100% (3/3)
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Is Heacock Classic legit?
Heacock Classic (heacockclassic.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
The agent was great and knew the answer…
The agent was great and knew the answer to all my questions
Reply from Heacock Classic2026-01-28
We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!
Ginger was awesome
Ginger was awesome. Took care of issuing an older policy made new. Her service and friendly follow-up and reminders were key. Thank you Ginger
Reply from Heacock Classic2026-01-28
We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!
Old truck insurance
Answer all my questions and help me with every bit of my policy Questions Absolutely Please With all the help I got.
Reply from Heacock Classic2026-01-21
We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!
Quick and efficient transaction.
Reply from Heacock Classic2026-01-16
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Quick
Quick, friendly account representative and smooth transaction.
Reply from Heacock Classic2026-01-16
We are absolutely thrilled to hear that you were pleased with our quick service! Our team works diligently to ensure we meet and exceed your expectations in a timely manner, and we're genuinely grateful for your recognition of our efforts. Don't hesitate to reach out to us in the future, as we're always here to assist you. Once again, thank you for your positive feedback!
Autumn was very helpful and made the…
Autumn was very helpful and made the process very simple and pleasant.
Reply from Heacock Classic2026-01-16
Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.
Dakota was awesome!
Reply from Heacock Classic2026-01-16
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
We had a wonderful experience
We had a wonderful experience. Amanda was beyond helpful,knowledgeable and it was a wonderful experience working with her.
Reply from Heacock Classic2026-01-09
We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!
Premium increased 70%
After approximately 35 years as a customer of Heacock Classic Insurance, my premium increased 70%, because they dropped my previous carrier and added a new one. So much for customer loyalty. Do yourself a favor, use OpenRoad. I got more coverage for a lower premium. Update. Thanks for your response but this is insurance jargon. You are consolidating the market and eliminating the competition, plain and simple. And yes, your communication methods are inadequate. You send an email with a 70% increase and expect a renewal? I sincerely hope others shop around and find better, more cost effective coverage elsewhere. Your customer service leaves a lot to be desired as well. Your rep said, and I’m paraphrasing, don’t bother shopping around because some of the other companies are ours.
Reply from Heacock Classic2026-01-06
Thank you for sharing your experience. We understand how frustrating a significant premium increase can be—especially after many years of loyalty. Changes in carriers and underwriting can sometimes impact pricing, but we agree that long-term customers deserve clear communication and consideration. If you’d like, we’d be happy to review your coverage options and see how we can help provide a more stable and competitive solution moving forward.
5 Star Service
Excellent customer service
Reply from Heacock Classic2026-01-02
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Easy to do business with.
Reply from Heacock Classic2025-12-17
Thank you very much for taking the time to leave a review! We are thrilled to hear that you had a positive experience with our customer service team and found our process easy to navigate. Our goal is to provide our customers with a seamless and stress-free experience, and we are glad to hear that we were able to achieve that for you. We truly appreciate your business and hope to continue providing you with exceptional service in the future.
Ashley explained everything each step…
Ashley explained everything each step of the process. She answered all my questions.
Reply from Heacock Classic2025-12-12
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Very helpful staff
Great prices and knowledgeable staff with great plans for your classic
Reply from Heacock Classic2025-12-12
We're glad you enjoyed your experience with us! Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future. Thank you!
BUY HERE
Great information. Easy to update and renew
Reply from Heacock Classic2025-12-12
We are thrilled to hear that you had a positive experience! Your satisfaction is our top priority, and it's fantastic to know that we were able to exceed your expectations. We appreciate your support and look forward to continuing to provide you with exceptional service in the future. Thank you for your kind words and for choosing us!
Changes to my account were made easily…
Changes to my account were made easily with a phone call.
Reply from Heacock Classic2025-12-12
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Great experience.
The agent was informative and knowledgeable. She took her time explaining the policy and the coverage. She helped me navigate the program and explained the “ how to” in completing the application.
Reply from Heacock Classic2025-12-05
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Responsive even with Thanksgiving…
Responsive even with Thanksgiving holiday.
Reply from Heacock Classic2025-12-02
We're thrilled to hear that you had a positive experience with us! Your feedback is greatly appreciated, and we hope to continue providing excellent service in the future. Thank you for sharing your thoughts and have a fantastic day!
Easy to get a quote and fair price
Easy to get a quote and fair price. Agent was very personable and friendly.
Reply from Heacock Classic2025-12-02
We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!
Your insurance agent was very…
Your insurance agent was very knowledgeable and most helpful in setting up my new policy.
Reply from Heacock Classic2025-11-11
We're thrilled to hear that you've had a positive experience with our representative! Your feedback means a lot to us and serves as a source of motivation for our entire team to continue delivering exceptional customer service. Thank you for taking the time to share your thoughts, and we look forward to continuing to exceed your expectations in the future!