Headlight Experts

Great product

Great product, had lights for a long time, my wife love them especially at night when we travel cross country

Warranty replacement.

I had a headlight fail after a couple of years. I was given two options. Return the two I had and they would replace the bad one or upgrade to the newer style headlights for a few dollars. I choose the upgrade. I call this a no hassle warranty.

BE AWARE OF HEADLIGHT EXPERTS BUSINESS PHILOSPHY

Was shopping for upgrade LED headlights for my motorcycle. The item quality looked good online, the cross reference tool said they had a direct replacement, ad promised 2 day shipping and so on 5/6/26 I placed an order and my card was immediately charged. The next day I received an email subject "Your order has been shipped". Feeling good about my purchase, until no tracking number was sent and after messages they sent Trk#, but USPS was awaiting the item. After a few days, same status, so I again wanted to know why the items were not in route. Robert (hope you never interact with him) eventually, angrily explained their business process. #1 Take the order and charge MOP. #2 Create a shipping label and email customer that "order has been shipped". This gets you in line to be shipped as soon as product is "available", the "Cue". #3 Customers are not informed of backorders, out of stock or "low stock" situations and customers are told to monitor tracking number for movement. #4 Customer service is only to be done my email and phone calls to their listed number are for "Sales and Ordering" ONLY (ROBERT made sure by cutting me off and literally screaming at me) and CS always responded repeatedly "that item would be in soon and shipped shortly", regardless of have many times that promise had already been made. #5 If or when your item comes, the only way you know that is on it's way is trk info changes. I finally received my pkg almost 1 month after "Your order has been shipped" email receipt. Unfortunately 1 of the bulbs was defective and I emailed and asked for technical support and I was told to call the main # and ask for PAUL. Paul (5stars) was extremely professional and confirmed my issue and gave me the procedure for replacement by emailing CS. After CS refused to send the replacement and let me "field scrap" the defective bulb (confirmed by Paul), but insisted that I spend $14 to ship to Cali to be inspected with promise of 24hr turnaround after they received it. 6/10/26 they received the item. After a couple of days I insisted in an email to receive a call from a manager about my plight. Wouldn't you know it, ROBERT calls before Pacific Time business hours, and I get hello out, and he starts screaming over the phone, while I calmy said his name several times, trying to get him to calm down. It was a tantrum over the fact, that I did not want to shut up and wait. He finally relented and then made our interchange very personal. "If I said your name DOUG, DOUG, DOUG, DOUG that just wouldn't be right, only YOUR WIFE should be able to do that ??????? **CLICK** he was finished. ROBERT has no business in Sales or Customer Service or a Call Center. He is a profane and vulgar employee and my wife has been personal witness (speaker phone) to his ridiculous tirades. He apparently answers to no one. I have asked for a member of management to speak with me regarding my experiences with ROBERT. Robert has intercepted emails and blocked my efforts and to date no communication from anyone at HEADLIGHT EXPERTS, above Robert. Recent reviews appear to be racking up a bunch of 1 stars and the stories all clearly point to the same bad actor. Today 7/18/26 USPS still awaiting shipping of my item to complete my purchase and no hard ETA can be provided. Anyone who has ever worked in sales or Customer Service (personally 52 years)knows, that you have to be pro-active in communication with clients. If there is a backorder, lost order or delay, customers understand that "stuff happens" and always appreciate being informed ASAP rather than having to chase the merchant only to get the bad news that the merchant already knew. HE has 4.4 stars on Trust Pilot, so either some others have had a favorable experiences or someone is "pumping up" the #'s . I however believe that HEADLIGHT EXPERTS are simply going on the assumption that fair, accurate and timely communication, will risk cancelled orders and they have decided to weather the CS storm and simply "Take Money and Make Promises" Paul thank you. You are a valuable asset to your company. Good success to you. Update: (7/30) I finally received a pkg with a bulb enclosed to replace defective unit. The naked item was dropped into a padded USPS envelope. As soon as I removed the item, I could not believe my eyes. I am certain that I am looking at the same defective bulb I had sent back. I connected it and had the identical same problem. Despicable if this is in fact true. I have requested a new replacement set in 7 days, will return original set if they send prepaid return ship label or I will field scrap. 8/7/2026 Disputed with PayPal. Robert has berated via email, called me a scammer, shoplifter, thief and fraudster and "you will get what's coming for you" ?? I should have cancelled after the first delay. Please don't make the same bad mistake. AVOID !!

Ive been using their Phillips LED…

Ive been using their Phillips LED headlights for years and they have been amazing. Their support is fantastic as well. Ive had to replace a bulb and they respond immediately and replace them without issue.

Great headlights

Great headlights. Order came quickly and correct for my truck. Once installed they were 5 times brighter than the stock lights and were easy to install. I would recommend the product to anyone want to improve their headlights.

I have LED Conversation on my Subaru Forester 2001

I have LED Conversation on my 2001 Subaru Forester - fog and headlights. I have LED Conversions on my Moterhome fog/driving and headlights. I am satisfied with the performance of both kits. I had an issue with my motorhone headlights a couple of years ago and Headlight Experts handled it swiftly. I now am having an issue with an H-4 bulbs on my Forester and so far I have been presented with a solution which I can accept and hopefully all will be resolved in a couple days. That is why I continue to use Headlight Experts. They stand by their warranty ( not this time). That is what counts! Additional Edit 7- 13-2026: After writing my review (which was requested by their warranty department) I never received my warranty products and when I contacted them by phone I was ment with abusive language and they could not even give me a tracking number, seven days after the purchase. Up to this point I thought the company was worth doing business with, but I must break the connection now! Convenience is the biggest factor and when Convenience is work, it is not worth it. Other people make their product also!

Extremely Disappointed With Headlight…

Extremely Disappointed With Headlight Experts I would not recommend Headlight Experts based on my recent experience. One of my LED headlights began randomly shutting off and would turn back on a few minutes later. This issue repeated itself constantly, and sometimes the light would come back on if I wiggled the wiring. To eliminate the possibility of a vehicle-related issue, I swapped the headlights from one side to the other. The problem followed the bulb, confirming that the bulb itself was defective. When I contacted customer service by email, their responses were very brief and came across as dismissive. I felt like they did not believe I was experiencing a problem. They instructed me to ship the bulb back for inspection, which I did. To their credit, they turned it around quickly, and the entire process took about four days including shipping. Unfortunately, when I reinstalled the bulb, it had the exact same issue as before, as if nothing had been repaired. I contacted customer service again and was told to ship the bulb back a second time. The response was nearly identical to the first email and offered no explanation of what had been found during the inspection. The representative stated, "If you think it's defective, send it back." I also asked if I could simply purchase a single replacement bulb because I didn't want to get pulled over for driving with only one working headlight. Instead, I was offered an entirely new set at a 30% discount. At this point, I started questioning whether this process was legitimate, so I called the company hoping to have a clearer conversation. When I reached someone in sales, I was told that technical support was handled only through email. As I began explaining my concerns, the representative interrupted me and immediately asked if I was the customer he thought I was. He then transferred me to technical support, which went directly to voicemail despite previously saying support was only available by email. I called back. The representative immediately told me, once again, to send the bulb back. I confirmed that the product carried a lifetime warranty, which he acknowledged. He also stated that he had been helpful because he always responded to my emails, which is true. However, when I asked what they had actually found wrong with the bulb during their inspection, the conversation became confrontational. Instead of answering the question, he again told me to send it back and raised his voice. The call ended abruptly. I called back several times, attempting to understand the warranty process and what had been done to diagnose the issue. The representative became increasingly hostile, eventually accusing me of harassment, threatening to call the police, hanging up on me multiple times, and ultimately blocking my phone number. Afterward, I sent one final email expressing my disappointment with the customer service experience and asking how many times I would be expected to ship the same bulb back and forth without receiving an explanation or resolution. I joked that it seemed I had a lifetime warranty on emails rather than on the actual product. The only professional response I received was an email stating that the product did have a lifetime warranty and that the discounted replacement offer had been made as a courtesy. However, my main question was never answered: What was wrong with the bulb, and why was it returned to me without the issue being resolved? As of this writing, I have not received a response. What makes this especially disappointing is that this was my third set of headlights purchased from Headlight Experts. I had spent roughly $100 per set and had never experienced any issues before. I wasn't asking for a free replacement. In fact, I likely would have purchased another set at the discounted price they offered and simply moved on. The problem was never about the money—it was about how I was treated as a customer. I genuinely felt like there were multiple opportunities for the company to resolve this situation differently. Instead, I was left feeling dismissed, frustrated, and questioning whether my concerns mattered at all. I have always been loyal to brands that provide quality products and stand behind them when issues arise. Unfortunately, this experience has completely changed my opinion of Headlight Experts. Based on both the product failure and the customer service I received, I will not be purchasing from them again, and I cannot recommend them to others.

I've had these bulbs for several years…

I've had these bulbs for several years and am highly satisfied with them. The ultra white light while driving is a dream. I'm only sorry that I didn't switch sooner. Would recommend Headlight Experts to all of my friends. Their customer service is second to none. They actually answered me on a holiday weekend. 5 Stars!!!

works great

My experience with Headlight Experts…

My experience with Headlight Experts LED conversion bulbs has been outstanding. The quality, performance, and longevity over the past nine years have been extraordinary. I have been consistently impressed with their reliability and durability, making them an excellent choice for anyone looking to upgrade their vehicle's lighting.

Excellent quality lights

Excellent quality lights, excellent customer service. They stand by their product & lifetime warranty.

Buyer Beware

6 months since ordering, and still haven't received the correct headlights. Buyer beware, don't take my word for it, look at the complaints on Better Business Bureau. Contacted them for headlights for a 1940 Ford, they sent the wrong ones, which I had to pay to return, then they've been stringing me along with the right ones will be in any day. After 6 weeks of this I asked for my money back, which they said they have a no refund policy after 30 days. They can't supply the product, and refuse to refund the money!

Warranty process

My warranty process has just begun. One bulb isn't as bright as usual. Bought them about 2 years ago. We shall see how the replacement process goes and if the new bulbs are better.

I have used these lights for years in…

I have used these lights for years in my 2017 F450 and they are brighter and clearer than any other head light (s) I have tried. In fact, just ordered an upgrade to one of my trucks. Customer service is prompt and took care of all my needs the moment I contacted them. Thank You Headlight Experts!! Mike M Monument, CO.

The 9004 Headlight Conversion LED…

The 9004 Headlight Conversion LED lights I purchased are the best headlights I have ever had. I've been using them since 2019 and they have saved me many times from hitting deer which come from the side of the road. After a number of years I had one of the sets fail and Headlight Experts did a warranty claim with no issues. A truly Liftime Warranty.

Hands down the worst experience ever

Hands down the worst experience ever. Their product are cheap China trash. Their customer service is absolute garbage. Never do business with this company.

This company misrepresents their…

This company misrepresents their products knowingly. They send you parts they know won't work and collect a 20% restocking fee when you return them. I think that may be their entire business plan. Don't believe me? google "headlight expert complaints BBB". Literally page after page of similar stories. It isn't just the BBB and yelp though. There are multiple other sites where they have bad ratings and horror stories of people being ripped off. They have tons of good reviews on BBB but I would bet money that 95%+ of those are written by the same person to bury the real reviews since BBB doesn't control who leaves reviews- only complaints.

H13 conversion kits

I have ordered two different sets of the H13 LED conversion kits over the past 2 years. One for my son & one for my husband. Both sets have worked great for over 2 years now. Installation was simple. Would recommend!

quick response and they stand behind…

quick response and they stand behind their products. Love the lifetime warranty and the ability to upgrade to the latest version.

Repeat customer

I have used Headlight Experts on a few of my vehicles and anytime I've had an issue they've always been promt and responsive when inquiring about an issue I've had. Each time they have given a few different methods to resolve the issue, and of which I've always opted for an upgrade. Very good all around and will continue buying from them.