HealthLabs.com offers an expansive collection of lab test categories and test types at discounted rates. Simply order your blood or urine tests online, visit a local lab near you to give your blood work or urine sample for testing, and receive your results quickly and confidentially in your HealthLabs.com account within 1-3 days.
Is HealthLabs.com legit?
HealthLabs.com (healthlabs.com) has a 3.7 out of 5 rating on OK.one, based on 198 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 29% give 1 star; The business has not yet replied to negative reviews; 20 of them were added in the last 12 months. Last updated 2026-09-06.
What people say
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Karina · 5 reviews · Experienced 2025-08-27 ·
★★★★★
Inhome visit Not convenient at all
Inhome visit Not convenient at all. Easier to just go to your doctor. Wrong information given at multiple touch points with customer service and sales team. In home visits are charged per person (not once per house hold) this info was incorrectly given by associate on website. It took about 50 sms messages to combine two bookings (couldn’t talk to someone) and then the day of appointment they cancelled one of my visits because “they don’t do under 5 yrs old” for home visit - which they didn’t tell us during booking (they had her birthday) or when I asked about this prior to booking. Horrible experience with their customer support team and booking process.
The actual home visit itself was easy but like I said we didn’t get the service we asked for and it was so much effort to book in the first place
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Pentimento · 5 reviews · Experienced 2025-07-08 ·
★★★★★
Patently false information …
HealthLabs claims in its lab forms than an ID is not required. This is patently false.
I am very pleased at how quickly the company contacted me when they received my samples, and even more impressed how fast I got the results. I highly recommend this company.
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Kathy · 3 reviews · Experienced 2025-06-26 ·
★★★★★
The lab part of my experience with…
The lab part of my experience with Health Labs went smoothly, but I would recommend against using the physician consultation. I was hoping for someone who would review my tests with me and the nurse had to look up what some of the results meant. I could have done what she did without paying. Not worth the money, look up the results yourself.
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Kristen Inkeheart · 1 review · Experienced 2025-06-11 ·
★★★★★
Rude and dishonest
I bought my DNA test kit May 19th, received it May 27th and returned it for testing May 28th. The tracking said 4-10 days to deliver. On day 11 I contact the customer support number for help with the tracking as it showed that it sat in Chicago for a week. The rep had to be walked through the process of realizing this shouldn't just be sitting there but we got through it and I was told if it wasn't received in 2-3 more days, a free replacement kit would be sent out. I asked about a refund and was told I'd have to pay 25% because it's not their fault when something is lost in the mail. No, but when did it become my fault? Because this company pays the shipping, they are the ones that get payment for lost items so they get their money back but I need to be out 25%?
Matters got worse when 3 days later I DID reach out for a new kit to be sent. Well, now it's no longer free but $25 for a new kit. I disputed this and the rep said "that's our policy" and only when I sent screen shots of the reps texts from 3 days prior saying it's free for a replacement kit, did the rep change their story. The next day my kit was marked as received by the testing facility. Who knows how long that will take as apparently they need to scan in the kit. I haven't received any email that they have received my kit but the tracking shows it's been delivered. We are pushing a month since I started this process. 0/10 not worth it to get any kind of testing done here. Good service must only go to the highest payer. I only paid $129. Garbage customer service, rude, dishonest and unprofessional.
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Sue Kersbergen · 1 review · Experienced 2025-06-09 ·
★★★★★
Waste of money
Waste of money. The local labs they send you to are overcrowded, full of germs and not helpful. I am immunocompromised and couldn't wait for hours in a germy lab. They will not refund me because it is past the 21 day period. We also had a hurricane right after I paid for this and the whole town was closed for weeks. Go to your own doctor. Do not use this service.
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E T · 8 reviews · Experienced 2025-06-05 ·
★★★★★
Labs and In-house Sevice Great Consultation Worthless
The clinical visit was a waste of time and money. Based on the description, it was meant to help me understand the test results and provide steps forward. I chose this visit based on the available time that fit my schedule. However, the appointment was not honored at the scheduled time; the call came over an hour early, interrupting a meeting.
I made time for the visit, hoping it would meet the expectations outlined in the description. Unfortunately, the person I spoke with did not go through the test results in detail. They simply indicated that the results could mean anything or nothing, and suggested that I consult a doctor to have them explained and to decide what the results mean.
Ultimately, everything led back to the recommendation to see a doctor. What is the point of paying for a consultation to receive test results and next steps if I'm only going to be told to see a doctor for explanations? Please revise your description to accurately reflect the service that will be provided.
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Serge Van Boxem · 3 reviews · Experienced 2025-04-28 ·
★★★★★
Stay away from this company
Stay away from this company. Not only their products are crap, once they have your credit card details they keep on taking money for things not ordered. 100% scam
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Crystal B · 2 reviews · Experienced 2025-04-26 ·
★★★★★
This company is not trustworthy and…
This company is not trustworthy and waste your time and money. I purchased a test went to the directed facility for them to say they do not offer the test I paid for and scheduled using healthlab. I would suggest going to a reputable healthcare provider. This company is misinformed and take your money without delivering the services you paid for. I do not recommend this company.
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Rodney R. · 2 reviews · Experienced 2025-03-28 ·
★★★★★
Paid- Scheduled- showed up- was not in system
Paid for lab online- selected location for test made appointment. Went to the lab, and they did not have me in the system. I nicely asked to be reimbursed, and they want to keep 20%. I said your systems are not syncing, I wasted two hours for nothing, and you want me to pay you? It is not my fault; nothing was performed all they need to do is refund. They want to offer a 25-dollar credit and have me keep the tests for future use- no thank you. I asked to please refund me I do not want anything extra. Round and round in circles. Schedule directly with the local labs, do not involve third party company like this. No service was performed!!
Went to lab that was supposed to be open but was closed-no note on the door or anything. Went to list and drove to another lab that was listed but they could not see me either as they stated there wasn’t enough time and I should have made an appointment. I want my money back.
Update: Texted (yep can’t call them apparently) and was told couldn’t get a full refund on my $28 test. Told I could get a refund MINUS 20%. When ai said no, they then changed to a $15 refund. I also declined and am going to file a BBB report.
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Stanley Castoreno · 1 review · Experienced 2025-03-02 ·
★★★★★
Absolute horrible transaction
Absolute horrible transaction.
Setup a consultation to review bloodwork on our son ($100) phone call fee.
Patienoy waited by the phone during the 2 hr call window they provided, only to have the call drop within 2 seconds and them tell us we'd have to pay another $100 for a second call and hope the call doesn't drop.
I suppose of you're a gambling person, have fun and play roulette on your phone. Crazy unheard of.
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sapir suli · 1 review · Experienced 2025-02-12 ·
★★★★★
Seems like a scam
Seems like a scam.
They sent me to a closed lab. Can’t reach them on the phone AT ALL!! only texts. Still they don’t answer. Made me go from one place to another.
The test part itself was fine. After that test, I was told I needed another test. Instead of opting for the second test, I opted for the consultation, which of course costs more. And of course the consultation lasted about two minutes only for them to tell me I had to get the other test before they could help me. Why let me schedule the consultation before having the second test, if it was required?Money, that’s why! So after almost $100 for a two minute phone call I could have just went to urgent care for all the hoops I’d have to jump through and all of the additional costs. Ridiculous! But I guess you live and learn and this was definitely a learned lesson. Don’t think you’ll save money with this because you will be nickel and dimed.
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Donna Cullen · 1 review · Experienced 2025-01-12 ·
★★★★★
Incontinence underwear…
I purchased the incontinence underwear after reading positive reviews. I wish I had never wasted my money. The first pair that I put on leaked through my clothes with the first leak. Inside lining is thin and not very absorbent.
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Tracy Morgan · 1 review · Experienced 2024-12-04 ·
★★★★★
Today is Dec 11,2024 I had a U
Today is Dec 11,2024 I had a U. A drug test on Dec 04/2024 still the results are not back . They was fast to take my payment but the 1-3 business days for results IS WRONG
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Consumer · 1 review · Experienced 2024-10-28 ·
★★★★★
Absolutely unacceptable how I paid 80$…
Absolutely unacceptable how I paid 80$ for a 12 panel drug screen and the lab messed up my specimen and only tested for 5. Purchased due to dishonesty in a narcotics count at work and they failed me miserably. Thankful nothing came of the situation and my professional license isn’t on the line because people can’t do their jobs correctly. I will never use this service again. They did refund my money. Although that’s irrelevant! Do better. Dropping the ball on someone’s specimen could’ve cost them their license to practice. Would give zero stars if possible
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innominate · 6 reviews · Experienced 2024-11-04 ·
★★★★★
Data breach and creepy dysfunctional company that costs more than competitors
What an awful company! Its parent company, Analyte Health, just advised it had a data breach. Maybe that's why if you have a question or change, you can't actually call customer service; you have to text and hang out til someone texts you back. I wanted to cancel my order after the preplexing and burdensome account setup process. I already had an account so a new order resulted in urgent emails from the old account giving me the results of tests over a year old, but it turned out I needed to set up a new account for an order placed over a year later. The chatbot tells you to call an 1800 number which gets the "cannot complete the call at this time..." So you go back to the chatbot which tells you to TEXT the 1800 number. Customer support is done via text only. It took multiple tries to get a response to learn that there's a 20% "restocking" fee for cancelled orders. I figured, OK, make the best of it then tell everyone you know to avoid this business like the plague. But I needed to print a lab order. No-go. But for some reason the fax-the-lab worked which started a 4.5 minute countdown which ended with "fax failed to send." So I text customer service and after numerous tries, I get a text saying it went thoughj. You try to fax it to the lab and it counts down 4.5 seconds til it finally tells you the fax failed. But the print function... they tell me to grab a screen shot (which nobody in their right mind would take because it had only 2 lines of information. It's dysfunctional, stupidly conceived and maddening company and a waste of time - especially considering their prices are higher than other online lab services. Save yourself the trouble of having to time your every move/response to a business that doesn't answer its phone and insists on doing everything by text. Plus the 20% of you change your mind ("you could gift it to someone...") and higher prices than their competitors.
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Bruce · 1 review · Experienced 2024-11-04 ·
★★★★★
Everything as stated.
A simple and easy process. Take time to research the actual contracted lab you choose to use. I choose one that received 4.4/5 stars. I was in and out in 20 minutes and my results were available the next day. I wish HealthLabs didn't try to sell additional tests while checking out but I can live with that.
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Brenda Dixon · 2 reviews · Experienced 2024-09-25 ·
★★★★★
Healthlabs.com is the worst -- use Ulta instead!
Healthlabs.com is a scam. They claimed to have a test available that they didn't. When I tried to cancel the order as soon as they informed me they ACTUALLY didn’t have it, they would only return 80% of the fee. And I had to contact them twice afterwards to force them to process the refund. Besides that outrage, it turns out Ulta Labs is cheaper -- I ultimately paid $700 at Ulta Labs for what Healthlabs charged me $1200 for. Also, Ulta Labs does not charge extra for getting results as they are available. And, Ulta labs allows you to schedule the lab at the same time you order it. I strongly recommend everyone avoid Healthlabs at all costs. Ulta Labs was much superior.
