Heavy Duty Mobility (heavydutymobility.com) has a 5.0 out of 5 rating on OK.one, based on 34 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 100% rating it 4 stars or higher; 2 of them were added in the last 12 months. Last updated 2026-08-10.
It was the best thing I’ve ever did by buying the scooter from this company!!
Afiscooter S4 scooter four wheel,
I added some extras on that scooter and made it even better!
They have so many extras that you can put on here. I got the one of the extras with big golf tires in the back.!
I also bought a trailer for that scooter,
Scootstrailer it looked like it was made my scooter perfectly for the trailer!!!!
The man you wanna speak to ask for Rafael.
He will give you everything you want and help you with a lot of good ideas and you’ll end up with the best!!
Reply from Heavy Duty Mobility2026-07-25
Salvatore, we really appreciate you taking the time to leave this review!
Peace of mind is priceless. No matter the amount you can or are willing to spend what salesman and dealers generally will only tell you what they think you need to or want to know. Although I won't be purchasing I have to say I wish I would be. Having an honest sincere caring and understanding business is few and far between these days. Thank you so very much for offering a much better solution for my unique situation, and mostly like you for your honesty. It's worth far more than the money I would have spent to buy something that would not have solved my problem.
Reply from Heavy Duty Mobility2025-11-03
LuAnn, we are super touched by your wonderful review and are proud to be following your husband's lead. Thank you for taking the time to write it!
My HD2 electric 4-wheeler has been collecting dust as I looked for someone to build me a battery. Not having confidence in EZRAIDERUSA, nor hearing back from the makers of the battery, I came across Heavy Duty Mobility and was pleasantly surprised they carried the EZRaider. I contacted HDM about getting just a battery and heard back rather quickly. Raphael said he would look into it and get back to me. He did, and was able to, so I ordered a battery and am now able to use my EZRaider HD-2. Raphael kept me updated regularly which was awesome. I have been to forum where others are needing a new battery for their EZRaider, and would highly recommend HDM. It was also a lot less expensive than what I was quoted from EZRUSA.
Reply from Heavy Duty Mobility2025-07-28
Thank you so much for taking the time to leave this review, Timothy, we really appreciate it!
B
Bryce Fedie · 1 review · Experienced 2025-07-07 ·
★★★★★
Amazing to work with.
As a vendor for Heavy Duty Mobility, I truly enjoy working with them. Their friendly staff and excellent communication make every interaction a positive experience. I highly recommend them for anyone with mobility needs or those seeking to work for a company that genuinely values its people.
Reply from Heavy Duty Mobility2025-07-10
Thanks for taking time to leave your review, Bryce!
M
Mike Wall · 1 review · Experienced 2025-07-01 ·
★★★★★
A+++
Ez to work for. Quick payments. Great communication. Will work with again.
Reply from Heavy Duty Mobility2025-07-10
Thanks for the review, Mike! here for anything you might need.
R
Reed · 1 review · Experienced 2025-04-17 ·
★★★★★
I was in the market for a scooter
I was in the market for a scooter. I first tried on online place close to home in Pa. but the fellow that answered the phone put a hard sell on me and turned me off. I then called HD Mobility in Delaware and Raphael was wonderful. He just answered my questions and was very helpful. I bought an Afikim S4 from him. They ship from Florida and there is no showroom where you can try them out so it doesn't matter from what company you buy from online. You need someone you can put your trust in and Raphael did not disappoint
Reply from Heavy Duty Mobility2025-05-07
Thanks so much for taking the time to leave a review. We're so glad you loved our service!
C
Customer · 1 review · Experienced 2025-04-14 ·
★★★★★
We recently purchased a power wheel…
We recently purchased a power wheel chair and had a great experience from start to finish. The process was smooth, communication was clear, and everything was delivered exactly as promised. The pricing was fair, and the quality exceeded our expectations. Highly recommend and looking forward to working together again!
Reply from Heavy Duty Mobility2025-04-16
Thank you so much for taking the time to write such a wonderful review!
S
Susan · 1 review · Experienced 2025-03-12 ·
★★★★★
Great Experience!
Super helpful team in helping us make a decision. We needed a scooter that we could modify to carry our 2 Jack Russell’s at trials. This scooter worked out perfectly. Please let them help you. I’m sure there are bigger companies, but I felt we got such personal attention. It was an amazing experience. Delivery was just a few days. Remarkable!
Reply from Heavy Duty Mobility2025-03-19
Thanks for taking the time to leave a a review for your mobility scooter and customer experience, we greatly appreciate it!
M
Md Home Solutions · 1 review · Experienced 2024-11-19 ·
★★★★★
Very good experience and serious
Very good experience and serious. It's great to see their availability and responsiveness.
I needed a mobility scooter that was auto-folding, but not overly engineered where problems can arise, was not too heavy to lift by myself, would easily fit in the trunk of my car, and not be overly expensive. Wishful thinking I thought. Until I discovered the MOJO on my computer. This scooter ticked all my boxes, and more. It is comfortable, well built, is easy to charge the batteries without having to bend down to remove them, and even if you do want to remove them they are accessible from the standing position. the tiller is fully adjustable as are the arm rests, the folding/unfolding functions are easily initiated, and the axle release is easily achieved. A well engineered piece of kit. Now, for the customer service: I can honestly say that I have never come across anything like it; it is absolutely perfect. The gentleman I dealt with 'bent over backwards' to help me without pressuring me into a purchase, and to ensure I was buying a scooter that was right for me. Because I live in New Zealand I knew I was creating a lot more work for him, but he never complained. This and my MOJO are very much appreciated. I am very thankful for the day I first saw the MOJO on the internet. I I now own my very own MOJO.
Reply from Heavy Duty Mobility2024-08-31
Mr Schilder, it was more than a pleasure doing business with you! We hope your MOJO folding mobility scooter serves you well and are here if anything goes wrong, despite the long distance.
Thanks for taking the time to write such a beautiful and detailed review.
M
McQuetta Williams · 1 review · Experienced 2024-06-20 ·
★★★★★
Raffeal made my experince ordering my…
Raffeal made my experince ordering my GIO enclosed electric scooter great and kept me up with tracking date/time of delivery. He was patient and demostrated care and great customer service.
Reply from Heavy Duty Mobility2024-06-28
Thanks so much for your kind review, McQuetta. Nothing makes us happier than a happy customer!
A
Assembled By The Saints · 1 review · Experienced 2024-06-04 ·
★★★★★
We recently had the pleasure of…
We recently had the pleasure of experiencing service that went far beyond our expectations, and we feel compelled to highlight the exceptional professionalism of Julie and Raphael, who was instrumental in making our job easy.
We highly recommend their services to anyone looking for quality and excellence.
Reply from Heavy Duty Mobility2024-06-06
Thanks for the kind review, Marcus! We look forward to serving you with all your mobility needs in the future.
I was very impressed by the shopping experience and customer service offered by heavydutymobility. com. They didn't try to put sales pressure on me and made sure that I was happy with the scooter that I was getting. They even called me after the purchased to make sure I was happy with the delivery and everything else.
Shout out to Raphael, sales rockstar He looked after me from my first questions all the way to getting my mobility scooter by white glove delivery inside my house, together with a crash course on using it.
Reply from Heavy Duty Mobility2024-05-03
It was a pleasure to assist you, Diana!
V
Veronica · 1 review · Experienced 2024-03-29 ·
★★★★★
Wonderful customer service
My sales rep was very great at keeping me up to date on the status of my order and following up with me to make sure that my delivery experience was excellent. He even called me right after I placed the order online to review everything with me and make sure that what I ordered would work for my needs. Wonderful experience overall!!
o
obiozor okolo · 1 review · Experienced 2024-03-21 ·
★★★★★
Heavy Duty Mobility is awesome
Heavy Duty Mobility is awesome! They are very responsive and easy to work with. I would recommend them 100%
Reply from Heavy Duty Mobility2024-03-23
Thanks for the wonderful review, Obiozor!
A
Alan Lins · 2 reviews · Experienced 2024-02-28 ·
★★★★★
Wee have worked with them many time
Wee have worked with them many time, they are professional and timely, Al
We are so pleased with the Scoota Trailer we ordered through Heavy Duty Mobility. We dealt with Raphael who could not have be nicer and more helpful. He stayed in close contact letting me know when the manufacturer received the order, when it was complete and when it shipped. The customer service was second to none. It was obvious in all communications with Raphael that he genuinely cared that our son's needs were met with this trailer for his new powerchair. I highly recommend going through Heavy Duty Mobility when ordering equipment for yourself or your handicapped loved ones.
Reply from Heavy Duty Mobility2023-12-30
Thank you so much Rita for taking the time to leave a detailed review. We appreciate it a lot.
a
abc · 3 reviews · Experienced 2023-12-18 ·
★★★★★
Excellent service !
Excellent service !
Raphael Perlman is honest and sincere, he understands the need of
the client and listens with empathy. He follows up with the client to
ensure he doesn't feels forgotten or lost in the process.
Highly recommended !
Reply from Heavy Duty Mobility2023-12-18
Thanks for your kind review!
B
BISHOP · 1 review · Experienced 2023-12-04 ·
★★★★★
Product seems to be high quality
Product seems to be high quality. Professionally packaged when received. The company is easy to work with.
Reply from Heavy Duty Mobility2023-12-06
Thank you for your review, Bishop. We're here for anything mobility scooter related
