HERO Defense Systems LLC (heroselfdefense.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Education & Training and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-08-10.
Operation was simple. Response to questions was very quick. The fact that the irritant is confined to contact area was important to me and where it is to be used. (Church security)
Thanks for your feedback!
Easy ordering. Shipping was okay. Fired practice rounds Sunday. Hope I never have to use the real things.
Thanks for the feedback! Let us know if you have any questions :)
The products are great and the customer service is amazing.
Thanks so much for the review!
You're welcome, and thank you for the kind words
Good communiction about my order, shipping was fast. Very impressed with the qauilty of the products (I have both the Hero 2020 and AIIRO). Both products feel solid and function as described. Very happy with my purchase of both items.
Thanks so much for the feedback!
I have the Hero 2020 with the Blunt Force cartridges. This was when Hero Defense Systems remembered states that have restrictions on possessing pepper / pava balls. Hero Defense Systems has forgotten these states and abandoned providing the Blunt Force cartridges. With this problem I, and a lot of people have abandoned carrying the Hero 2020, since the Blunt Force cartridges aren't available. I now carry a Byrna or Grimberg Pepperball launcher.
Thanks so much for taking the time to share your thoughts with us. We've paused our BluntForce cartridge while we work on improvements to the product. Rest assured we have not forgotten our HERO 2020 customers in states where projectiles are prohibited. We are also working on some new and exciting HERO 2020 cartridge options for these states. Stay tuned, we'll be reaching out to all our customer with updates on these products as they become available.
Very helpful people. At 78 years old, very concerned about safety for myself and my wife. This helps!!!!!!
Appreciate your feedback, and we're so happy to hear you and your wife are being proactive about personal safety!
Very happy to finally have a holster. My only upgrade I'd like to see is the ability to swivel 90 degrees
Thanks for the feedback!
You folks never answer phone calls or return calls. Furthermore, I purchased a Boltaron Holster (order #16081) on 10/20/25 $49.95. A week later this same holster is 15% less $42.46 I requested $7.49 difference be put back onto Visa card ending with 7452. Received zero response from support.
Hi there, sorry to hear you've had trouble getting a hold of us! Please be sure to check your spam messages for an email reply from us. We'll also try reaching out again in case the last message didn't come through. Regarding the price, you ordered 15 days prior to the sale's start (Nov 4). Unfortunately this is outside the range we're able to honor sales prices. We appreciate your feedback, and will also reply with this information via email.
Customer service is above and beyond for their great products. Thank You!
Thanks so much for the feedback!
Good, compact products. The company seems responsive and knowledgeable. The emails are educational. I like their products.
Thank you so much for the feedback!
Awesome response time and helpful advice from Violet. Definitely knows her stuff about the products they sell.👍🏻
Thanks so much Jeff, we agree Violet is amazing!
It’s a good/great non- lethal product, if you’re not interested in deadly force and it will do the job.
Thank you for the feedback!
I purchased the combo about 4 years ago, the Hero2020 and the Aiiro. They came in a nice case for storage which I use for extra cartiridges. Fortunately, I have never had to deploy either of them. I carry the Aiiro in my purse and the gun in my tote bag that is always with me. The other evening walking out of my office I heard some noise and reached in my tote bag for the gun. It had some white powder on it which I assumed was some wintergreen mints that were thrown in the same pocket. I got to my truck safely and put the gun away. I brushed the white stuff off my hands and absentmindely wiped my hands across my cheeks. They started to tingle. Not realizing what I had done I began driving. As I drove my cheeks got hotter and hotter which made me wipe them more. I began to realize what was going on. I washed my face with soap and water as soon as I got home and went to inspect my tote bag. The bottom of the pocket was filled with white powder and little pieces of red plastic. When I looked in the gun I realized one of the red balls had completely fallen apart. The other ball looked cracked. I took the gun outside to fire the second ball which was very uneventful. I then discovered that the cartridge had expired 07/24. Humm...I guess I should have paid attention to that. I cleaned up my bag and ordered a replacement clip. My takeaway from all of this? It works! A tiny bit of powder that was over a year expired still threw a punch!
Not a fun way to find out your cartridges need replaced! Sorry to hear of your experience. Our irritant cartridges have a shelf life of two years and should be replaced by the date on their sticker. If you have any question please feel free to reach out. And as always, stay safe out there!
I bought my hero 2020 in the fall of 2024. It arrived without a laser sight. I called and they told me I ordered wrong. When I practice with it it doesn't fire two shots consecutively. They told me I was crazy. Here it is August 2, 2025 and my hero 2020s safety mechanism just fell apart like garbage. There are much better non-lethal weapons out there. Don't make the mistake of buying this one
Sorry to hear there was a misunderstanding when ordering. I've checked your order history and see you purchased the CORE version of the product, which does not include electronics, on March 14, 2025. We support all our products with a 1 year warranty and would be happy to look into the issue with your safety lever and firing. If it turns out we need to have the item returned for maintenance, we could also do an upgrade at the same time to get you the laser sight and stun light. Please give us a call, we'd like to help: (833) 437-6669
The young lady that helped me was exceptionable called me back three times cause I was busy went through great efforts to get me all the information I needed gave me a very good fair price and I’m gonna refer a ton of business because of her Thank you
Thank you! We are very proud of our wonderful customer service team and so happy they were able to help.
My experience on the website was very positive with accurate descriptions, clear pictures and a simple ordering process. My order was fulfilled immediately and arrived at my doorstep in just a few days. Thank you for the great customer service!
Appreciate your feedback and glad to hear everything went well. Stay safe out there!
Easy to navigate the website quick turn around with the order
Thank you for the review!
Easy to order. Fast shipping. Quality product.
Thanks for the review!
Just what I wanted
Love to hear it!
60 reviews matching