Hangzhou Hikvision Digital Technology Co., Ltd.
Hikvision (hikvision.com) has a 1.4 out of 5 rating on OK.one, based on 241 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
Most reviewers were let down by their experience overall. People frequently complained that customer service was entirely unhelpful, leaving callers waiting on long holds or refusing to assist end users with technical problems. Consumers also experienced continuous system failures, poor software performance, and extremely frustrating difficulties regarding passwords, remote platform access, and third-party installation services. Many disappointed buyers felt that the expensive equipment failed to justify its overall cost, leading to widespread regret regarding their purchases. Some reviewers were happy with certain aspects, mentioning that specific hardware pieces looked nice and functioned adequately for the price paid.
Auto-generated from all reviews of this business. For reference only.I have never come across such poor customer service, despite paying hundreds of pounds for hikvision cameras and a dvr it does not work. Hik vision will not help, they say to contact the installer. However the installer is no longer in business. Absolute bunch of conmen. Do not buy from this company
Extremely poor customer service. I think Hikvisison takes a cut from the installers. They only support the installer and not the end user, whereas if the end user is not happy then these reviews are written and word gets around. I had and still have a simply isse with the micro SD and even for this they asked me to contact the installer. It is just unbelievable.
Genuinely don’t bother - cameras 80% of the time say “this device is offline” when you ask why this is the case they blame the connection at client end regardless of your 130 download speed, 4G and flawless ring doorbell connection.
Three times my company who did an excellent job installing my alarm and home theatre system came out to try to fix this Hikivision home security system they installed. It is the only app on my computer that never works well or consistently. Often only some of the five cameras work. Sometimes you can't log in. I can't afford an expensive service call everytime it acts up, so I'll just keep the cameras there as they might be a deterrent. It is a shame as they were not cheap. I even paid after the first year for a new receiving unit which they said was better and didn't help. Maybe another service call would help but I hate to sink more money into this if it will act up again.
We contacted the support centre and have received no response. Extremely poor customer service resulting in us purchasing new equipment.
I have struggled with hikvision NVR for 2 years and they are overly complicated, do not work well, and forget about remote access via Web. Crap company no support and you can see that they don't give a hoot as they do not answer anyone on this forum. Avoid their products.
Hikvision and cowboy installers.making hikvision customers experience a nightmare I Emailed hikvision.complaints regarding cow boy engineer.updates coming soon...
I have installed 4 Hixvision 4mp cameras connected to Blue Iris and I can honestly say the only issue that I had is two cameras had to be reset once I updated the firmware to allow the white lights to be better controlled. I am not a CCTV installer however I am a HVAC controls engineer being technical minded. No problem whatsoever with the images day or night
Customer service. Quote [did you read the manual ] the manual is 194 pg. and I did, you need a manual to decode the manual. Customer service QUOTE [ you should have a cctv service company come out and set it up for you ]. DO NOT BUY
I would give this company .01 if I could. Absolutely no reliable customer support. Customer Service Representatives' favorite line is "We don't talk to end users." I was even told "This is a sophisticated line." I don't think so buddy or I wouldn't be calling for a problem that happens over and over and over again and nowhere near a resolution. Investment on this company's equipment and software is a complete waste of money!
Unreliable, playback frequently fails. Today people have been to-ing and fro-big from my house and no evidence n camera. Just rubbish. Cannot recommend it too lowly.
Piece of junk equipment and worse support. The DVR will not save my files, and the after a half hour doing the same thing over and over, the agent hung the phone up. Run, do not walk, and do business someplace else.
after a problem with a cctv doorbell, i rang them, was told to e mail service@, got a reply saying i need to e mail support@, got a reply asking if i was an end user, i said yes and was told we don't speak to end users! ie their customers
It's prone to people hacking the surveillance camera. And that is scary.
So I'm an installer who recommends customers to buy their products for me to install. I installed a PTZ camera and have realised that Hikvision advertise their product as 4 region...but if you configure in different zones; they'll only be activated in the Field of View (FOV). So all other configured zones are redundant. Call tech support...and they give their nonsense "unauthorised seller". Who here wants to file a Lawsuit? Respond!!!
I'm sure I'm wasting my time reviewing this company but I think its worth adding more weight behind other disgruntled Hikvision owners. I own 2 Hikvision cameras which are not cheap. The first thing to say is that they are well made and have proved reliable with good picture quality. That said, there is nothing good about their customer support. Never had a response from them in 4 years and updates and upgrades have stopped coming. The web access to the camera management and maintenance is still at HTTP security level not HTTPS which is a joke for a company dealing in internet exposed security devices. What is worse, access to live and recorded data is not now possible (since three years) as security moves on and Hikvision steadfastly refuse to update the web access to meet Google, Firefox etc new standards and leave users with the outdated, unusable NPAPI browser extension. When the time comes I will certainly not be buying another Hikvision camera, especially as they have transferred their Hik-Connect servers to India!!
Terrible just doesn't work at all!!! What a waste of money and expensive too. So angry really at having something that was expensive and is so useless.
We recently purchased a building that already had a Hikvision system installed. I didn’t have any issue with the system until I tried to update the firmware. I called “technical support” only to be told I had to be an “installer” in order for them to send me the firmware since it was an older system. I thought that seemed a little silly but I declined and purchased another NVR since we wanted to upgrade that anyway. When I ran into an issue installing it, I called “support” only to be told they couldn’t help me with ANYTHING I needed since I wasn’t an “installer”. They told me I’d have to call a professional installer and they would walk THEM through it. Seriously? What a joke! I’ve installed multiple camera systems over the years (usually Lorex) so I’m used to a company actually supporting the product they sell. Now we are replacing our NVR with a Lorex NVR and will never look back. I’d rather support a company that cares about the consumer. This company is an absolute waste of space on the earth and I will NEVER purchase anything from them again.
Cameras in random order constantly go offline as buggy software and the Hik-connect app is badly designed and even blocked on the playstore. Hikvision support is non existent as support redirects customers back to reseller/installer. Only way to teach you a lesson is to become a detractor so I'm advising punters to buy another brand and refuse to install your products for anyone.
We paid a lot out for this system, five cameras to protect our dogs. It was installed by good installers but for the cost it's dissapointing. If it wasn't that we have a annual maintenance contract and you need it with this system, and the installers are lovely, we would struggle as several things which need tech support, like when it disappeared from our phone. Mouse stopped working twice though works when swapped with our PC. When we have had tradespeople come onto our property it's not recording. If we knew then what we know now, we would have made sure they fitted a different system. Great pictures, but you need a maintenance contract as your bound to get problems
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