Horizon Fitness (horizonfitness.com) has a 2.4 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Sports and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 69% of negative reviews. Last updated 2026-08-10.
No phone call on delivery Not even ringing thr doorbell The package just left in the driveway.
Hi Gary, We're sorry to hear your delivery was handled that way — you should always be notified when your equipment arrives. We appreciate you bringing this to our attention and will share this feedback with the carrier. If you need anything further, our support team is here to help. – The BowFlex Team
Absolutely terrible to be honest. No communication, and it has taken two weeks and I still do not actually have the product. Save your money and purchase from other retailers like Amazon who both overnight the same product and offer the same set up service. The customer service is terrible as well. My product has been in the city for 4 days with no action, calls, scheduling, or delivery of product.
Hi there, We're really sorry to hear about the delays and lack of communication — that’s not the experience we want for our customers. We understand how frustrating it is to wait with no updates, especially when the product has already reached your city. Please reach out to our support team so we can look into the status of your delivery and help get this resolved as quickly as possible. – The BowFlex Team
Treadmill perfectly fits my needs! Just the right amount of frills, no fancy screen. Great quality run.
Hi Nick, We’re thrilled to hear that your treadmill perfectly fits your training needs and delivers the quality run you were looking for! Thank you for choosing Horizon — we appreciate your feedback and wish you continued success in your marathon training. – The BowFlex Team
I was surprised there were not any discounts or freebies offers like mats larger discounts on setup charges
Hi Les, Thank you for sharing your feedback. We appreciate your honesty and understand how additional discounts or bundled offers can make a purchase feel even more rewarding. While promotions can vary throughout the year, we’ll be sure to share your comments with our team for future consideration. – The BowFlex Team
Friendly, informative representative.
Hi Vanna, We’re so glad to hear that our representative provided a friendly and informative experience! Thank you for taking the time to share your feedback — we truly appreciate it. – The BowFlex Team
The product shipped quickly. I paid for the same room and the white gloves services. This Horizon 7AT was ordered Monday of last week and it was in my home, set up, and working around 5pm yesterday, Tuesday. The shippers were about 40 minutes past their ETA but did call me 20 minutes before arriving. They were professional and very obviously knew exactly what they were doing. After set up they went through basic functions with me and made sure it was exactly where I wanted it. This morning both my wife and I did our workouts. The machine is smooth, the platform comfortable, the speakers great, and the controls easy. It was not my hiit day but I had to try some. The speed was very quick and responsive. In just a few seconds I was up to an average sprint speed then quick back to 6mph after I slowed it. The incline was smooth. Pretty quiet machine also. I am already loving this machine!
Hi John, We’re thrilled to hear how smoothly your delivery and setup went, and that you’re already enjoying your Horizon 7.0AT! It’s great to know the delivery team provided a professional experience and that the treadmill is performing just as you hoped. Wishing you and your wife many great workouts ahead! – The BowFlex Team
neat, clean and well done
Hi Herman, We’re happy to hear that your experience was neat, clean, and well done! Thank you for taking the time to share your feedback — we appreciate it and hope you enjoy your Horizon equipment. – The BowFlex Team
It was fine but I had to hunt for the 200 dollar discount. I nearly made the purchase without obtaining it.
Thank you, JD! We’re glad your overall experience went smoothly, though we regret that the discount wasn’t easier to locate during checkout. We appreciate your feedback — it helps us improve our online experience and promotional visibility for future customers. Enjoy your new Horizon equipment! — The Horizon Fitness Team
Hi James, We’re sorry for the lack of communication regarding your shipping timeline. We understand how important it is to stay informed about delivery updates. We’re reviewing this to ensure clearer communication moving forward and would be happy to confirm your shipment details — please reach out to [email protected] so we can assist right away. — The Horizon Fitness Team
Do not buy from this company. I purchased a treadmill and paid extra for the “white glove” delivery service that included assembly. It arrived in my city within two weeks, but then sat in the warehouse for another two weeks before their shipping company finally scheduled delivery. They cancelled twice before actually showing up—only to tell me there was no hardware in the box to assemble the treadmill. I called the company multiple times to get the missing parts. Each time, I was told that the order had been placed, but they could never provide a tracking number—just repeated assurances to “wait.” Weeks went by and nothing ever happened. Frustrated, I asked for a refund. Once again, I called over and over, and still nothing was resolved. Their customer service is unresponsive, unhelpful, and dishonest. This is a shady company, and I strongly recommend that no one order from them. Save yourself the headache and shop elsewhere.
Hi Nyssa, We’re very sorry to hear about your experience and the repeated frustration you encountered with delivery and assembly. This is not the level of service we aim to provide, and we understand how disappointing these delays must have been. Our team is reviewing your case to ensure the missing hardware and refund request are properly resolved. Please contact [email protected] so we can confirm your details and make sure the matter is handled promptly. — The Horizon Fitness Team
For the record, this review is based solely on the customer service I have received so far from Horizon Fitness. The treadmill itself seems like a solid piece of equipment, but I have only used it a couple of times so I cannot fully review that aspect. I can however, speak to the complete lack of concern, and response, regarding my issues. I received a text message on Tuesday morning (10/28) from the delivery company asking me to confirm a delivery time for Wednesday (10/29) between noon and 4 PM. I confirmed this time and received a confirmation text as well as a follow-up email. An hour later, I received a text message form the delivery company stating that my treadmill was out for delivery and would be delivered that day (Tuesday). I called their customer service and they confirmed that it was being delivered that day from 2PM to 4PM. Luckily I was able to be there. I received a text message at 12:30PM stating that my treadmill had been delivered. Strange because I was told I would have to sign for it. Turns out, they left the treadmill at the bottom of my driveway and left. No signature, no notification. On top of that the box was heavily damaged. I had to haul the 275 pound box up from there. I sent an email to both the shipper and to Horizon. The shipping company (EFW) responded the next day. Horizon Fitness did not. I sent them a follow-up email on Friday, still no reply. My concern is that if this is how they are treating this issue, what happens when I have an issue with the equipment? I paid for a 5 year warranty extension and my fear is that if I run into a problem, they will not be there to support me.
Hi Terrence, We’re truly sorry for the frustration and inconvenience you experienced with your treadmill delivery and the lack of follow-up communication. This is not the level of service we aim to provide, and we completely understand your concern. Please reach out to [email protected] so we can review your delivery details and ensure proper documentation and follow-up. — The Horizon Fitness Team
Barbara was an excellent customer service agent; very professional and knowledgeable. The purchase and delivery options were precisely explained and made the choice easy.
Thank you, Don! We’re thrilled to hear that Barbara provided such professional and knowledgeable service. We’ll be sure to share your kind words with her and the team. We appreciate your feedback and hope you enjoy your new Horizon equipment! — The Horizon Fitness Team
Have not tec’d my treadmill yet…. I took my Daughters recommendation…
Hi Avis, We’re glad to hear your daughter recommended Horizon Fitness — we love when fitness inspiration runs in the family! We hope you enjoy your new treadmill once you’ve had a chance to try it out. Thank you for choosing Horizon! — The Horizon Fitness Team
Pretty easy to use except for the coupons. There are many and you don't know which one will work.
Hi T., Thank you for sharing your feedback! We’re happy to hear your overall experience was easy, and we appreciate you letting us know about the confusion with coupons. We’re always looking for ways to make the checkout process clearer and simpler, and your input helps us do just that. — The Horizon Fitness Team
from ordering to shipping it was easy and when i called for tracking info the person was very helpful.
Hi Herman, We’re so glad to hear everything went smoothly from ordering to delivery, and that our team was able to assist you with tracking information! Thank you for taking the time to share your experience — we appreciate you choosing Horizon Fitness. — The Horizon Fitness Team
Ordered a exercise bike. Was sent a weight bench in error . Called a week ago and was told to expect an email within 24 hours. Still nothing. Have emailed as well with no response. Very frustrating experience.
Hi Cameron, We’re very sorry to hear about the mix-up with your order and the delay in getting a response — that’s not the experience we want for our customers. We’d like to make this right as quickly as possible. Please reach out to us at [email protected] or call 888-878-9011 with your order number so our team can review the case and arrange the correct item shipment. Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve it. — The Horizon Fitness Team
Adrian, the sales agent, was very courteous and helpful. He was also very patient in answering all my questions and concerns. I was very impressed by his knowledge and professionalism, and appreciate his assistance in completing my purchase.
Hi PL, We’re delighted to hear that Adrian provided such a helpful and professional experience! We’ll be sure to share your kind words with him and the rest of our team. Thank you for choosing Horizon Fitness — we appreciate your trust and hope you enjoy your new equipment! — The Horizon Fitness Team
"User friendly" only applies to the website of my initial order. However, the delivery has been horrible! I have not received my treadmill yet and the EFW Shipment company that Horizon uses is really bad. They lost my treadmill- claimed it was delivered somewhere but it was never delivered to me. I was home the entire day- no call and no delivery happened! At this point Horizon owes me another treadmill! Very poor customer service.
Hi Freda We’re very sorry to hear about your delivery experience and understand how frustrating it must be not to have received your treadmill as expected. This is absolutely not the level of service we aim to provide. Please reach out to [email protected] with your order reference so we can confirm next steps and get this resolved quickly. — The Horizon Fitness Team
It says it was delivered and signed by myself but there was no delivery and I wasn’t even home to sign. Called the delivery company and they have no clue, said to wait 24 hours for an update. The delivery service is terrible
Hi Ryan, We’re very sorry to hear about your delivery experience — that’s absolutely not the level of service we expect from our carriers. We understand how concerning it is when a package shows as delivered but hasn’t arrived. Please contact our team at [email protected] or call (888) 878-9011 with your order reference number (300232397) so we can investigate this further and work with the carrier to resolve it as quickly as possible. — The Horizon Fitness Team
Horizon was able to quickly fix a problem of my own making during the ordering process. Many thanks to Christine Mantilla and John H who responded quickly and fixed the problem.
Hi Zaffy, Thank you for taking the time to share your experience! We’re so glad to hear that Christine and John were able to quickly assist and get your order back on track. We’ll be sure to pass along your kind words to them — they’ll appreciate the recognition. We’re grateful for your support and thrilled to have you as part of the Horizon Fitness community! — The Horizon Fitness Team
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