Horizon Fitness (horizonfitness.com) has a 2.4 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Sports and its reputation is poor. 56% of reviews are 1 star, a relatively high share; The business has replied to 69% of negative reviews. Last updated 2026-08-10.
The website added two treadmills to my order even though my cart only showed 1. I had to delete data and clear Brower cache and start the order process over again and it worked the second time.
Reply from Horizon Fitness2025-10-30
Hi Carl,
Thank you for sharing your experience. We’re sorry to hear you ran into trouble during checkout — that’s not the kind of frustration we want anyone to have when placing an order. We appreciate you taking the time to point it out and are glad to hear the order went through correctly after clearing your browser cache.
Your feedback has been shared with our web team so they can review and prevent this from happening again.
— The Horizon Fitness Team
Just had my treadmill delivered last Thursday with the added $349 white glove install. I was surprised the entire treadmill panel was dirty and the entire screen has a sticky film that I have not been able to wipe or clean off. If you rub with your finger the sticky starts balling up. The rotating belt on the treadmill has an inch gap on one side and the other side is running under the side rail, and always squeaks when you first turn on. After paying $1,749 am very disappointed in the quality and have not received a callback on resolution or replacement.
Reply from Horizon Fitness2025-10-30
Hi Patricia,
We’re very sorry to hear about your experience with the delivery and setup of your treadmill — that’s not the quality or presentation we expect from our products or service partners. The issues you described with the console film, belt alignment, and lack of follow-up are understandably frustrating, and we want to make this right.
Please reach out to [email protected] or call (888) 878-9011 with your order reference number (300231991), and we’ll review this immediately to coordinate the necessary service or replacement.
Thank you for bringing this to our attention — we’ll make sure it’s addressed promptly.
— The Horizon Fitness Team
Hard to say that I had a good experience as much as I don’t like to leave a bad review. The first person I spoke with was barely audible, could not answer my questions, contradicted the information on the web site and screwed up the order sufficiently that I had to call in again. Hard to call that seamless service.
Reply from Horizon Fitness2025-10-27
Hi Karen,
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. That’s not the level of service we strive to provide. We’d like to review your order and ensure everything is corrected moving forward. Please reach out to us at [email protected] or 888-878-9011 so we can assist directly.
— The Horizon Fitness Team
Very happy with simple ordering and financing, self assembled treadmill with assistance from an online video, and it has been used daily since.
I was not pleased that I was not given a choice of delivery windows as indicated in the ordering process. I was called and told when the delivery would be.
Actual delivery was done efficiently.
Reply from Horizon Fitness2025-10-09
Hi There,
Thank you for sharing your experience! We’re glad to hear you’re enjoying the treadmill and that the ordering, financing, assembly, and daily use have been positive. We also appreciate your feedback on the delivery window—this should have been handled with more flexibility, and we’ll share your comments with our logistics team to help improve that process.
--Horizon Fitness Team
Easy to choose and place the order while choosing the warranty boost and delivery methods. The Delivery is little costly compared to Amazon or other Free Shipping - But hope that is to deliver without any breakage and hope its good - Cant wait to receive the product and hope to get a good product T202. Will make another review once I start using the product
Reply from Horizon Fitness2025-09-20
Hi There,
Thank you for sharing your feedback and for choosing Horizon Fitness! We’re glad to hear the ordering process went smoothly for you. We understand your concerns about delivery costs, and we hope that the added care ensures your T202 arrives in excellent condition. We’re excited for you to begin using your treadmill and appreciate your plan to update your review once you’ve had the chance to experience it fully.
--Horizon Fitness Team
Updating my review as it turns out the issue was a wire that you run into the control panel during install. Removing 1 star because why there isn’t something to hold that wires placement so you can’t run a bolt directly into it is beyond me. Should update the instructions to mention this as well.
Reply from Horizon Fitness2025-09-11
Hi Peter,
Thank you for reaching out to the Customer Experience Team!
We’re sorry to hear that your equipment is having issues. We’ll transfer you to the correct teams so you can be back up and running as quickly as possible.
Our Technical Support Team will be happy to help for units currently under warranty. They are a specialized group of support agents trained to assist with troubleshooting and provide repair solutions.
Please reply to this email with the following information so that we can send it to the Technical Support Team. They will then be able to initiate a case.
Your first and last name
Serial number of your unit and console (please refer to your owner’s manual for the location of the serial number)
Confirm your shipping address and provide the best phone number to reach you
Attach photos or video of the damage/issue, and/or provide a detailed description of the problems you are having
Attach your proof of purchase if you did not buy it from our website
Please register your unit. For ease of use, the US registration links are below.
https://www.bowflex.com/customer-service/product-registration.html?srsltid=AfmBOopjKNBXMcKIaCicnUZp_RnDIBmbilwc0Calaupkbbuz07Wfk9cm
https://www.horizonfitness.com/support/register
https://www.schwinnfitness.com/product-registration.html?utm_source=google&utm_medium=cpc&utm_campaign=shopping&adID=DOFG2SFEED1&gad_source=1&gclid=EAIaIQobChMI24zdsN6niwMVlTMIBR2raRwyEAAYASAAEgL-lvD_BwE
For further questions, tech support can be reached by calling 1-800-244-4192 or emailing [email protected].
Enjoy your day, and thank you,
First, I ordered directly from the HorizonFitness website and input a discount code. It showed a discount of $40 and the total reflected that. When I submitted payment, it charged me the full amount instead of the discounted amount. Still waiting for them to investigate but I have a screenshot of what the total should have been. Next, I ordered a mat with the T101 but the mat bills and ships separately and didn't come until a week after the treadmill. Can't setup the treadmill without the mat to put under it. Lastly, the treadmill was damaged in shipping. Warranty support was quick and sent a replacement part since it appears to only be cosmetic damage.
Reply from Horizon Fitness2025-08-29
Hello Donnie,
We’re sorry to hear about the challenges you faced with your order, from the discount issue to the shipping delays and the cosmetic damage to your treadmill. We understand how frustrating that experience can be, and we appreciate your patience as our team worked with you to get a resolution in place. Your feedback helps us improve, and we’re glad warranty support was able to step in quickly with a replacement part.
--Horizon Fitness Team
Well they helped me cancel my first order to upgrade the treadmill I purchased.
Where they can improve tremendously is on delivery time.
It will be over a month from purchase time to delivery time even when paying for White Glove Service which seems unnecessarily long in 2025.
I got the warranty information showing my 3 year warranty I purchased started 3 weeks prior to my treadmills arrival. That doesnt seem okay either so I'll be calling customer service to correct this issue.
Reply from Horizon Fitness2025-08-29
Hello Joe,
Thank you for sharing your feedback. We’re glad our team was able to assist with your order upgrade. We appreciate your comments regarding delivery times and warranty information, and we’ll continue looking for ways to improve these aspects of the customer experience.
--Horizon Fitness Team
