Horny.sg is Singapore’s leading destination for intimate wellness and adult pleasure products. We believe in empowering individuals and couples to explore their sexuality confidently, safely, and discreetly.Our carefully curated range includes premium sex toys, lubricants, and wellness products from globally trusted brands like TENGA, Lovense, We-Vibe, and LELO. Whether you're a first-time explorer or a seasoned enthusiast, we provide an inclusive and judgment-free space both online and in our showroom.With fast local delivery, discreet packaging, and responsive customer service, we’re committed to helping you discover pleasure on your own terms.Locations Horny.sg @ Bendemeer HQ, 994 Bendemeer Road, #03-07, Singapore 339943 - ShowroomOperating Hours: Monday to Sunday (Including PH) 11:00AM - 8:00PMNeed help? Email us at [email protected] or call/SMS +65 9777 2176
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Is Horny.sg – Innovative Adult Products legit?
Horny.sg – Innovative Adult Products (horny.sg) has a 4.2 out of 5 rating on OK.one, based on 315 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 79% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that items arrive promptly, often on the same day, and always packed in a secure and discreet manner. People are also very pleased with the product quality, wide range of options available, and the smooth, easy shopping process that makes purchasing completely hassle-free.
However, some reviewers were not happy with delivery issues, mentioning frustrating instances where orders were sent to the wrong address, delayed unexpectedly, or occasionally not received at all. Some people also reported occasional product performance problems, noting items that failed to charge properly or did not work right out of the box.
Auto-generated from all reviews of this business. For reference only.
Reply from Horny.sg – Innovative Adult Products2025-12-17
Thank you very much for your kind feedback. We are truly happy to hear that you find our site trusted and reliable. Providing a safe, discreet, and dependable place to shop is very important to us. Your support means a lot, and we look forward to serving you again in the future.
Order not delivered at all
Very bad customer and delivery service
Reply from Horny.sg – Innovative Adult Products2025-11-18
Thank you for taking the time to leave this review. I am truly sorry that your experience turned out this way. I can understand how upsetting it must have felt to expect your order and end up feeling let down, and I want you to know that we take this seriously.
From our side, we reached out earlier because one of the items in your cart had become unavailable, and we needed your confirmation to proceed with a new order. When the delivery window came, our driver tried contacting you but could not reach you, so the delivery was skipped to avoid delay to delivering to other customers. That said, it is our responsibility to ensure every customer feels properly supported and clearly informed, and it’s clear we fell short in how this entire process felt from your perspective.
Even though there were communication issues on both sides, your dissatisfaction is valid, and we want to make things right. Please reach out to us directly so we can assist you promptly and provide you with a $5 store credit as a thank-you for your honest feedback. Your trust matters, and we genuinely hope to serve you better next time.
Really helpful team. Although I would honestly like it more if they not spam the auto emails asking for reviews
Reply from Horny.sg – Innovative Adult Products2025-11-19
Thank you for sharing this. I’m glad our team was helpful, but I appreciate your honest feedback about the follow-up emails. Your experience matters, and we’ll take this into account to make things less intrusive moving forward.
Since this part of your experience wasn’t ideal, please feel free to reach out to us to claim a $5 store credit as a thank-you for the honest review. We hope your next visit feels even smoother.
Reply from Horny.sg – Innovative Adult Products2025-11-19
Thank you for being upfront about your experience. I’m sorry to hear that things didn’t turn out the way you hoped, and it’s clear this left you disappointed. Your honesty matters, and we don’t want you to feel that your purchase was a waste.
Please reach out to us so we can offer you a $5 store credit as a thank-you for the honest review and also look into what went wrong. We’d really like the chance to make your next experience feel much better.
The shopping experience was really great — I’ll definitely shop through the hornysg website again next time.
The shopping experience was actually quite pleasant. At first, I was worried there might be issues with international shipping, since I’m someone who likes to collect boxes. But to my surprise, when the package arrived, all four corners of the box were perfectly fine.
I also received a pouch made of really nice material, which I can use to store my onahole. I’m truly grateful for that.
Reply from Horny.sg – Innovative Adult Products2025-11-19
Thank you for taking the time to write such a thoughtful review. It’s wonderful to hear that your experience with us felt smooth from start to finish, especially since you had concerns about international shipping. We’re glad the package reached you in perfect condition and that the box corners stayed exactly the way you hoped.
It’s also nice to know the pouch was useful and appreciated. We try to add little touches that make the experience feel more complete, so it’s great to hear it made a difference for you.
Thank you again for choosing to shop with us. We look forward to welcoming you back the next time.
Bought a blind box at $119 and the product stopped working after one use. Had to bring back for them to test before can replace.
Reply from Horny.sg – Innovative Adult Products2025-10-28
Thank you for sharing your experience with us. We’re truly sorry that the product from your blind box stopped working after just one use, that’s definitely not the experience we want for any of our customers. We understand how frustrating it must be to have to make a return for testing before a replacement can be arranged, and we appreciate your patience in going through that process.
Please rest assured that we’ll do our best to make things right. Your feedback helps us maintain the quality we promise to our customers. As a gesture of appreciation for your honesty, please reach out to us to claim a $5 store credit. We value your understanding and hope we can restore your confidence in us soon.
The soap was not covered properly, when I opened the package the whole box and wrapping was wet.
Reply from Horny.sg – Innovative Adult Products2025-10-07
We’re very sorry to hear about the condition of your package. Please reach out to us and send a photo of the item for our reference, we’ll be happy to arrange a replacement for the soap right away.
Reply from Horny.sg – Innovative Adult Products2025-09-18
Thank you for your honest feedback. We are sorry to hear that the bottle size did not meet your expectations. Your input helps us improve, and we truly appreciate you taking the time to share it. As a small token of our gratitude, we are happy to offer you $5 for your feedback, please do reach out to us and we hope to serve you better in the future.
It is not strong as the original we vibe and I wish to have a refund
Reply from Horny.sg – Innovative Adult Products2025-08-06
Thank you for taking the time to share your feedback. I'm truly sorry to hear that the item did not meet your expectations, especially in comparison to the original We-Vibe. We understand how disappointing it can be when a product doesn’t perform as hoped, and we sincerely apologise for the experience.
While we’re unable to offer a refund for used intimate items due to hygiene reasons, we’d still like to make it up to you in a small way. As a gesture of goodwill, we’d be happy to issue you a $5 store credit that you can use on your next purchase.
We genuinely value your support and hope to have the opportunity to provide you with a better experience in the future. If there’s anything else we can help with, please don’t hesitate to reach out.
Chastity Cage is slippery and drop easily. While wearing the cage, caught my skin and caused pain easily.
Reply from Horny.sg – Innovative Adult Products2025-08-01
Thank you for taking the time to share your experience, and we're truly sorry to hear that the product didn’t meet your expectations. Comfort and safety are especially important for items like chastity cages, and we regret that this one caused discomfort and pain. Your feedback is valuable and helps us evaluate products more thoroughly for future customers.
As a token of our appreciation for your honest review, we’d like to offer you a $5 store credit. Please reach out to us, and we’ll be happy to apply it to your account.
So I did a blind box purchase and I got all useless stuff. I was so looking forward to it.I understand is a blind box but all the stuff really is useless. I did use it once and I throw away. Even the lotion the cheapest and I find it not helpful. I tried it and it's the worse. And one point I didnt even know what I'm doing. Worsted purchase I ever did. Very disappointed
Reply from Horny.sg – Innovative Adult Products2025-07-03
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with the blind box did not meet your expectations. While we understand that blind boxes can be a bit of a surprise, it’s disappointing to know that the items you received didn’t feel useful or enjoyable.
We’d really appreciate it if you could share more details about what specifically didn’t work for you or what you were hoping to receive. Your input is incredibly valuable and helps us improve both the quality and variety of our products moving forward.
Please don’t hesitate to reach out to our customer service team at 9777 2176 / [email protected] —we’d love the opportunity to understand your experience better and see how we can make it right.
Thank you again for your honest review.
got it within 24hrs even tho i opted for 4-5 day delivery however i didnt receive all my orders and emailed about it after and still havent gotten a reply in days
Reply from Horny.sg – Innovative Adult Products2025-06-28
Thank you for sharing your experience with us. While we're glad your parcel arrived much earlier than expected, we understand that receiving everything you ordered is what truly matters.
We’d like to clarify that we received your email on 25 June at 2:30 AM and responded the same day at 10:05 AM. It’s possible our reply may have been filtered into your spam or bin folder. Please check there in case it was misrouted. We truly apologize if this caused any inconvenience.
As for the missing item, we sincerely apologize for the oversight. We’ll be sending out the Fee Et Moi - Seductive Sheer Lace Bra and Panty Lingerie Set in Black to you as soon as possible. If there’s anything else you need in the meantime, feel free to reach out to us! We’re here to help.
Reply from Horny.sg – Innovative Adult Products2025-06-04
Thank you so much for your kind words! We're truly glad to hear that you found our service discreet, fast, and reliable. Your trust means a lot to us, and we're committed to consistently providing you with the same high standard of service every time.
Looking forward to serving you again soon!
Paid for same day delivery between 3pm to 7pm. But item was only delivered after 8pm. There was not even a courtesy call to inform the customer. Do review on this as I would not wan to pay a delivery charge which failed to deliver on time!
Reply from Horny.sg – Innovative Adult Products2025-06-04
Dear Lawrence,
Thank you for bringing this matter to our attention.
We sincerely apologize for the delay in your delivery and the inconvenience it caused. We understand how important timely delivery is, especially when a same-day time slot has been selected and paid for. It is disappointing to know that your item arrived after 8 PM and that no prior communication was made to inform you of the delay.
This experience clearly fell short of the service standards we strive to uphold, and we deeply regret the inconvenience caused.
As a gesture of our apology, we will be issuing a full reimbursement of your delivery fee ($10). You should receive a confirmation of this shortly.
Please be assured that we are reviewing this internally with our delivery partners to prevent a recurrence in the future. We truly value your support and hope to have the opportunity to serve you better next time.
If you have any further questions or concerns, please feel free to reach out.
Disappointing delivery expectations and experience.
Product was as advertised, but delivery expectations were not met. I selected 2-5 day delivery to doorstep where courier is supposed to contact ahead of time. On second working day, the tracking link still only showed "Info Received", with no updates. I chatted with a rep on the chat, Jess if I recall correctly, and after checking, assured me that it was queued for delivery that day, and that the courier would contact before arriving. Unfortunately, there was still no change in status, and no calls/messages from the courier. On the 3rd working day, I noticed that the status update had jumped to "out for delivery" and "Completed" by 2:16pm. And I did NOT receive any calls or messages. Could not retrieve my rather personal item sitting outside my apartment door till I returned at 6:30pm. I was aware that the parcel would be delivered in 2-5 working days, but was very disappointed that (1) the tracking link was not up to date, (2) the rep on the chat gave me inaccurate info about when to expect my parcel, and (3) the courier did not call/message before just leaving the parcel on my doorstep for half a day.
Reply from Horny.sg – Innovative Adult Products2025-05-08
Thank you for sharing your feedback, and I’m truly sorry to hear about the frustration you experienced with your delivery. We completely understand how important it is for both tracking information and delivery communication to be accurate, and we sincerely apologize that this wasn’t the case with your order.
Regarding the tracking link, we recognize that it should have been updated in real time, and we’ll work with our shipping team to investigate the delay in the updates and ensure this doesn’t happen in the future.
We also apologize for the incorrect information provided during your chat with Jess. Our goal is always to offer clear and accurate details, and we’ll be addressing this with our team to make sure similar situations are handled better moving forward.
As for the delivery itself, we understand how concerning it can be to find a package left unattended for hours. Our couriers are meant to provide timely notifications, and we’re sorry they did not follow this procedure. We’ll be reaching out to our delivery partners to reinforce the importance of notifying customers prior to leaving parcels, especially for personal or valuable items.
We really appreciate your patience and understanding, and your comments will be taken seriously as we work on improving our processes. If you’d like, please reach out to our support team directly with your order details, and we’d be happy to discuss further and ensure this is resolved to your satisfaction.
Thank you again for bringing this to our attention.
3 days pass. I didn't get any update about my order. Very slow.
Thanks
Reply from Horny.sg – Innovative Adult Products2025-04-20
Dear customer,
For Thailand orders (as you are aware of strictness of customs)
We are taking extra precautions in terms of shipping arrangements. Therefore it will take some time for updates to come.
Not to worry, follow ups will be provided to you the soonest its available.
Thank you for your patience.
I used to use a manual vacuum pump and had it for over eight years. However, it was no longer functioning as well as before, so I switched to the Blue Surfers battery-operated pump, which I purchased online. Initially, it didn’t work, but after contacting the seller, I received a one-to-one replacement. The new set works well, and for the price I paid, I’m satisfied. Overall, a positive experience!
Reply from Horny.sg – Innovative Adult Products2025-04-20
Thank you for your support and trust!
We are glad the experience has been a good one with us!
Hope to see you again soon!
Followed instructions given to repack item . But was stopped at Thai customs anyway. Did not receive item or any proper response.
Would advice future Thai orders not to use this company.
Reply from Horny.sg – Innovative Adult Products2025-03-13
Thank you for sharing your feedback,
and we're genuinely sorry to hear about the difficulties you faced with Thai customs. We understand how frustrating it can be when expectations aren't met, especially after following the instructions carefully.
Due to strict restrictions on import of such products to Thailand. Key points will be taken into consideration and acknowledgement approval of such risks will be communicated in advanced before any shipments are processed.
If you’d like, we’d be happy to assist you in understanding what might have gone wrong and help make things right for future orders. We truly appreciate your patience and hope you'll consider giving us another chance.
I had problem transferring the cash. That is why I couldn't receive it. Now they want me to pay in advance to receive the order. I am I not trusted.
Forget
Reply from Horny.sg – Innovative Adult Products2025-02-25
Hi there!
We are terribly sorry for any inconvenience faced during order placement.
All processing is done system sided and any suspicious actions will be automatically flagged to protect buyers/customers. You may have encountered a similar case (EG History of Total orders placed > Total order sucessfully completed)
Do contact us on our hotline @ 97772176 with your most recent order (If any) and we can manually make adjustments on our end.