I love Hospitable and as a host I…
I love Hospitable and as a host I cannot recommend it enough. The customer service is top notch and it feels like they're on my team. The app has so much to offer and makes my job 100x easier.
About Hospitable
Data updated- Website
- hospitable.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 38% (6/16)
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Is Hospitable legit?
Hospitable (hospitable.com) has a 3.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
What people say
Great company and great CEO
Great company and great CEO. I love the town halls every two weeks. Very few companies do this, and I appreciate that they take the time to hear our concerns and questions.
Amazing company
Amazing company! It's one of the few companies I've come across that truly cares about their clients, is honest, trustworthy. I feel fortunate to be a client of theirs. Yes, that's crazy that I'm feeling forturnate but that's how much they care about creating a product and making it the best.
Good hopefully soon to be great.
I love how hospitable is trying to make everything so user friendly BUT when a problem does occur - there is no on there to help. Smarty can only take you so far and often is is days to weeks before you hear from someone. I love mogul options like owner portal. The onboarding process needs to be more seamless for integrating bank accounts and owners etc. Its tedious. The guest portal needs work but still great concept. Overall I can tell Hospitable is really making strides and we are happy we switched. I just hope they continue to fix the nuances that can really make things slower to start:)
Best Decision Ever
Have you ever used a product and couldn't wait to tell everybody how much you loved it? For me, it's been Hospitable! They had made my life so much easier as a host with all of their integrations. I remember the days of manually sending door codes and messages. Those days have been gone ever since I made the switch to Hospitable. I'm so thankful I found them years ago to manage my property.
Excellent Platform for Trust, Comfort, and Easy Property Management
I've had a great experience with Hospitable. It is one of the most trustworthy and comfortable platforms for managing short-term rental properties. The platform is easy to use, saves a lot of time, and makes hosting much more organized. I especially appreciate how it simplifies day-to-day tasks and helps hosts provide a better experience for their guests. Whether you're new to short-term rentals or an experienced property manager, Hospitable offers reliable tools that make the process smooth and stress-free. I highly recommend Hospitable to anyone looking for a dependable, user-friendly platform. It has made property management much easier, and I'm very satisfied with the overall experience.
Paid for it's over and over
I've had a great experience using Hospitable. It has made managing my listings across multiple booking platforms incredibly easy and has saved me a lot of time by keeping everything in one place. The standout feature for me has been the dynamic pricing tool. It literally paid for itself within my first two bookings by optimising my nightly rates, making it an easy investment. The platform is intuitive, reliable, and has streamlined my hosting workflow significantly. If you manage properties across multiple platforms and want to automate the day-to-day tasks while maximising your revenue, I'd definitely recommend Hospitable.
I've used Hospitable for years
I've used Hospitable for years! I upgraded from Host to Professional after attending a Las Vegas Hospitable Master Class, and it's one of the best tools I've invested in for my short-term rental business. It saves me hours with automated messaging, cleaner coordination, and seamless guest communication. Their support team is responsive and incredibly helpful. I trust Hospitable so much that I recommend it in my STR Start-Up Guide, The Perfect Hostess, because I only share tools I personally use and love.
I truly love hospitable and especially…
I truly love hospitable and especially love the automatic responses to our guests. This helps free up my time so much.
Hospitable makes my STR has hands-free…
Hospitable makes my STR has hands-free as possible. The automated messaging, scheduling my cleaner with the turno integration and automatically changing my door lock codes saves me a ton of time and stress.
Reliable and continuously improving PMS solution
We have been using Hospitable since 2023, after having experience with other PMS platforms, and it has proven to be a very useful and functional tool for managing our short term rental operations. The platform is reliable and intuitive, with a clear focus on efficiency in day to day management. We also appreciate the consistent release of new features that are genuinely useful and well thought out. The community is active and helpful, which adds value when sharing experiences and best practices.
Really disappointed with Hospitable's…
Really disappointed with Hospitable's customer experience and the system is having constant issues. I keep on experiencing double bookings like on every single booking. Their customer support gets back to you after 4-5 days if you arr lucky and to use any integrations, apart from the Essentials plan you need to pay and upgrade. Would I recommend this platform? Long story short "No"! I would rather use other pms/channel managers and I have already started looking and searching elsewhere. Not worth it.
Reply from Hospitable2026-07-01
Hi there, as listed on our pricing page, customer support on our $0 subscription tier is through AI chat and Community support, but our team has jumped in to assist with the issues you're having - I can see Lisa has sent you a message earlier today and hope that she can get to the bottom of the issues you're having.
Once you have more than 1-2 properties
Once you have more than 1-2 properties, Hospitable makes managing properties and guests much easier and less time consuming
I love Hospitable
I love Hospitable, it makes my life so much easier as a host and I’ve always gotten raving reviews on how responsive I am when this app does 90% of the heavy lifting for me. Highly recommend it. The app is also very thoughtful so user-friendly, even for an amateur like me, but has very advanced functions once you elevate to a more advanced host.
WORST CUSTOMER SERVICE IN THE WORLD, with a decent system
Decent system, apart from a very bad connection with VRBO! then the real thing, is there is virtually no customer service at all. then they get you to buy priority support and promise answers within 12 to 24 hours, which has never happened in the year I have been using them. first it took 2 months to get onboarding support, then it took a few weeks for them to set up VRBO. then out of nowhere a year later the VRBO connection stopped working, so I reached out 6th of june that hospitable wasn't updating the VRBO calendar. I had not made any changes at all. I reached out on the 6th of June and I got an answer on the 17th of June (I PAY FOR PRIORITY SUPPORT) and I explained that this is completely unfair that I get answered 11 days later and explain the issue with VRBO calendar. the agent start gaslighting me saying that I must have other calendars and proceeds to tell me that I need to sort this out instead of giving helpful support then I got ignored till the 20th and got a reply from Cindy, I replied to her repeating it all again. she ignored me completely and then I got another automated reply saying this would be closed on the 22nd and asked if I needed more assistance without any help up to this point. then Jose joined the support and again told me it was my icals or calendars, even though I had never changed anything. just shifting blame to me from their system. since me replying he has actively ignored me and I can see he is online. the company wont refund me the priority and wont help me with this this whole month! I hope that they look at this and maybe I can get some priority support I have been paying for by taking this public. UPDATE: its been the whole month of June, and they are not admitting to ghosting me, and not intending for that to be the experience, and furthermore sending seriously bad instructions that no one can follow. I Can't recommend anyone joining hospitable as they wont help.
Reply from Hospitable2026-07-03
Hi there, it sounds like you had a positive call with Rey to iron out the issues you had been experiencing. Feel free to reach out to our team again should you have additional concerns.
This company has a lot of anonymous…
This company has a lot of anonymous reviews. I know they are false as the content used in the reviews I deal with every day. They express the positive support for example, It took 5 days just to get a reply from support on my calendar not working! Not sure how this many anonymous reviews made it past google as I have never seen a business with so many. One even states that they are part of the company. So i guess employees now review as well?? Make sure if you post this to make me anonymous!
Reply from Hospitable2026-06-30
Hi there, posts on Trustpilot are not anonymous unless you, the reviewer, mark them as such. The majority of reviews on our profile are not anonymous, and all must pass through the Trustpilot verification system. It looks like our team had a call with you and were able to fix the issue that you experienced. Our initial support communication is via AI chat so that we can help and correctly direct as many customers as possible to the correct solution to their problem, with the ability to speak to a person via chat or over a call when necessary.
A bit of a learning curve
A bit of a learning curve, but after getting the hang of it, it is so great. I am self managing our beach house, and this software makes this doable, I could absolutely not do all of it myself. teh automated messages are great and guests love the quick response. The calendar is easy to navigate. love having all messages in one spot between different platforms.
I evaluated several PMSs…
I evaluated several PMSs before landing on Hospitable. Best decision I could have made, no regrets. It's got all the capabilities I need and then some. They've even got a Marketplace for property managers that has helped me get new co-hosting clients. They have a vibrant and active user community. And they're the most agile product development team of any of the PMSs I evaluated. I've been with them about a year now.
Hospitable's tools are critical.
Hospitable's tools are critical for running our STR. It has made every aspect a breeze from scheduling, pricing, on and off seasons, message scheduling, cross platform calendar management, rental agreements, and coming soon, cleaner management. Without this amazing tool, we wouldn't be running our STR.
renter experience
Look, for the renter this is invasive and the company's privacy policy is entirely inadequate. They will try and protect the data they now have from me - we all know how that works out over time. From reading their policy there is no time limit on how long they can retain that data, and they state that they can change their policy at any time. When I tried to cancel my account they warned me that I would never again be able to to use my email if I ever wanted ( or was forced to) sign up again. It may be good for owners. It's bad for renters. I will avoid properties that use this in the future