What a scam
What a scam. When I realized they wanted to charge a lot of money and I tried to cancel, they would not let me remove my VRBO property. Their help was useless. The website window meant to uncouple accounts did not work.
About Hospitable
Data updated- Website
- hospitable.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 38% (6/16)
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Is Hospitable legit?
Hospitable (hospitable.com) has a 3.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
What people say
Prime example of company who over rely on AI, and have fallen apart because of it
I run a 10-property short-term rental portfolio and have paid Hospitable €213 a month to take guest messaging and channel management off my hands. In July it stopped doing the job, and getting anyone at Hospitable to care about that turned out to be harder than fixing it myself. On 21 July I sent a fully diagnosed report — I'd audited all 33 of my checked-in reservations and handed over exact reservation codes. Two guests had arrived at locked doors because their check-in instructions silently failed to send. Templates were going out with blank property names and blank lockbox codes. Booking.com was selling one-night stays on properties configured for a three-night minimum. Real guests, real lost revenue. What came back, 78 seconds later, was "Smarty" — their AI agent. It thanked me for the detail and asked for a messaging rule ID. I gave it. It came back and asked which reservation code I'd like it to look at — from the list I had already sent it twice. I re-pasted my original email. It then asked me to go and check my own settings for it. I asked to speak to a human. The AI replied asking me which of my issues I'd like the human to focus on. When I said I'd cancel if a person didn't get in touch, it offered me a link to buy Priority Support — an upsell, mid-complaint, for the privilege of being answered. A human, Vince, appeared on 26 July. Five days. On 31 July he sent his findings, and this is the part that matters: he confirmed every single thing I reported. Messages failing in Booking.com delivery after exhausted retries. Timeout errors in the minimum-stay sync, which is why Booking.com undersold my properties. Cleaning-task notifications silently switched off so my team stopped being told about jobs. He said engineering was "actively investigating" and that they'd keep me updated. That was five days ago. Nothing since. No update, no fix confirmation, no answer on the service credit I asked for on day one — that was never acknowledged at any point by anyone. Two weeks. Confirmed platform faults costing me money. A support experience where the only fast responses were from a bot recycling the same sentence — "I recognize that these failures have directly impacted your guests and resulted in lost revenue" — while nothing was actually resolved. Standards have slipped badly here. If you run a portfolio of any size, understand what you're buying: when it breaks, there is no one at the other end.
Six Hours Wasted with an AI Chatbot
My experience with Hospitable has been extremely frustrating. I spent around six hours trying to connect Airbnb and Booking.com correctly. I also spent those hours with Hospitable’s AI support, repeatedly explaining the same problem. The AI kept suggesting the same steps over and over again: disconnect, reconnect, reinstall, and start again. The strange part is that Hospitable can actually see my Booking.com reservations, which means the connection appears to exist. However, my calendar in Hospitable only shows Airbnb bookings, making the system unusable. The biggest problem is not even the technical issue—software bugs happen. The real problem is that there is no way to reach a human who can investigate the issue. There is no effective technical support, only an AI chatbot that cannot understand more complex problems. A competent support technician would probably have solved this in minutes. Instead, I lost six hours with no solution and a great deal of frustration. Hospitable may have good features, but without access to real technical support, I cannot recommend the service
Erased Airbnb listing- no humans in customer suppoet
I have an Airbnb listing that has been active and it’s successful for 11 years. The second I connected it to Hospitable, it completely wiped all text from my listing and adjusted my pricing. It then started sending unwanted AI messages to my upcoming guests. To top it off, I tried to get in touch with Customer Service and I could not get any further than a chat bot, but no matter how hard I tried and they did not resolve my issue. This completely up ended my business and ruined my day, I cannot emphasize enough how terrible my experience was, and I never leave bad reviews places.
Software that integrates with my…
Software that integrates with my listings and saves me a lot of time by writing reviews and messages for guests. I highly recommend this for other hosts.
The best property management app
Hospitable really helps me maintain and organize my property all in 1 app. The dynamic pricing has also made my life so much easier when it comes to pricing my condo
Hospitable automatically spammed my guests and made a horrible guest experience
I connected Hospitable to my airbnb account just to see what it was. I didn't go through any other setup, just the integration. I did not enable any messaging. Suddenly the automation began spamming my guests, even telling guests I had given late checkout permission to that they had to leave by a certain made-up time. It also automatically responded to guests genuine questions with irrelevant messages. All of this without me enabling any messaging ability. So I tried to contact Hospitable support and their AI chatbot is not helpful either. I will never use this service again.
Nonexistent Customer Support
The app/software isn't bad. There are occasional issues, as expected. The reason I rate this two stars is that there is no customer support. I submitted a ticket about a week ago, and have also followed up numerous times. Guess what? Zero response. Now, they want an extra $10/month for my support ticket to be moved to "priority" just to even have a chance at a resolution. Please check the Apple App Store, as well. You will see many reviews similar to mine.
New short term rental owner with plans to grow
I’m a new short term rental owner with only a couple of properties, but with plans to grow. I looked at different solutions, and I also tried Guesty Lite, but I found Hospitable to be a more complete solution, and their customer support is great. They are a smaller company that takes feedback seriously, and they have been great at integrating AI tools like Claude & Claude code, and it’s easy to interact with their product and management teams during biweekly Townhalls.
I couldn’t run our business without…
I couldn’t run our business without hospitable. The lock and AI features save us so much time and from things going wrong. Support team is always so patient and helpful too
I've had an excellent experience using…
I've had an excellent experience using Hospitable to manage my Airbnb and VRBO listings. It has made hosting significantly more efficient by automating many of the day-to-day tasks that used to take a lot of time. The automated guest messaging is reliable and professional, helping me maintain quick communication with guests while saving hours each week. The calendar synchronization between Airbnb and VRBO has been seamless, giving me confidence that my availability is always accurate and helping prevent double bookings. I also appreciate how intuitive and easy the platform is to use. Setting up automations was straightforward, and the dashboard makes it simple to manage multiple properties from one place. The software has helped streamline my operations, improve my response times, and create a better overall guest experience.
Hospitable allows me to manage 3 places…
Hospitable allows me to manage 3 places with so many customizable guest messages, that it takes me minutes a week. Organizing cleaner tasks is flawless. Keeping owners updated is easy. But AI messaging and per property knowledge base is a game changer. Customer service is exceptional.
I love Hospitable
I love Hospitable. It simply makes my life easier. I use it to manage a few STRs while I work a full time job. The platform is stable and the customer service is great.
Easy to use software with great…
Easy to use software with great customer support via AI chat Smarty. Really streamlines hosting and makes my Job very easy. Would recommend to anyone!
Dependable AI messaging that gives hosts real time back
We've used Hospitable since 2024 to run our short-term rental, and it has become core infrastructure for our operation. The AI-assisted messaging is the standout feature. It drafts responses using our own language and past guest interactions, so replies sound like us rather than generic. It also handles the bulk of repetitive guest questions, pets, parking, laundry, WiFi, freeing up significant time each week. Integration across Airbnb and VRBO is clean and reliable, with calendar, booking, and messaging data syncing automatically. Cleaner coordination through the platform has also removed a layer of manual scheduling we used to handle separately over text and calls. The one area with room to grow is dynamic pricing. It currently lists below market rate compared to area comps, so we still run a separate pricing tool alongside it. The AI drafts also need review before sending, since accuracy is strong but not yet perfect. Neither issue affects our overall satisfaction. Hospitable has given us the operational fluency to run our rental with the responsiveness of a larger operation, and we recommend it regularly to other hosts getting started.
Declining customer support
I'm using hospitable for a few years now, i'm even paying for the priority support. But the last few weeks the support is not what it used to be, they tell me to answer in 24h hours through whatsapp but they ignore me, close the ticket abruptly without explaination. This has made me decide to switch providors because I cannot build on what i can't trust.
This is the worst channel manager ever
This is the worst channel manager ever. I spent 4 hours setting it up during a long flight. That includes bank account, listing information, verifying ID with drivers license. The program makes false listings, screws up the calendar and is absolute horrible. The AI support is a little helpful, but the hard issues it does not help. By the way, I work with software and only setting up one property. Do not use or believe this is a good program. Trust the bad app reviews and other sites. And yes, I was setting it up with my laptop.
Great product. Slow customer service.
The product is good and the team are really lovely when you speak to them but when you need help it often takes several days to get a satisfactory reply which just isn't acceptable when you're dealing with business critical issues.
Customer service needs improvement
I paid extra for the training and gets my account up and running and I couldn't imagine being able to figure it all out myself. Even with those sessions now finished every week I need help with something or a question arises. Currently I am really disappointed in their customer service. Twice now I had an issue and a real human didn't reply back via email until two weeks later!?! They should be able to assist customers in a reasonable time frame.
The onboarding experience was great
The onboarding experience was great. Truly enjoying the application and automation!