Hospitable (hospitable.com) has a 3.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 25% give 1 star; The business has replied to 38% of negative reviews. Last updated 2026-08-10.
Hospitable has been a game-changer for managing our short-term rental business. The platform is intuitive, reliable, and saves us an incredible amount of time across guest communication, automation, and operations. The integration between channels is smooth, and the user experience feels thoughtfully designed for hosts who actually run real properties.
What stands out most is their customer support. The team is responsive, knowledgeable, and genuinely helpful whenever questions come up. Hospitable has helped us create a more professional and seamless experience for our guests while reducing operational stress behind the scenes.
Highly recommend for any host looking to scale their hospitality business with more efficiency and confidence.
K
Kathy · 2 reviews · Experienced 2026-05-15 ·
★★★★★
Hospitable has given my time back
Hospitable has given my time back. I love the training, the processes that are offered...and not dynamic pricing.
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Anna Schoo · 1 review · Experienced 2026-05-01 ·
★★★★★
These people defrauded us of our money…
These people defrauded us of our money and have offered no support. They are absolutely blatantly taking money for services they do not provide. Avoid at all costs.
Updated to add that they took weeks to offer any support. Our valid issue was 'handled' by AI and then four humans (they claimed) before the refund was given, and then the refund was less than our initial payment due to the exchange rate, so they still got a couple of hundred dollars from us for their less than no support. I am not updating this review to be any more favourable.
Reply from Hospitable2026-05-25
Hi Anna, it looks like this issue was resolved with a full refund from us last week.
Hospitable has been a game changer for helping me manage my short term rentals. An easy place to automate messages, coordinate cleaners, and manage direct bookings. Highly recommend!
Twice in the last 2 months I have not been able to complete a booking. From not being able to identify me or saying my credit card is a fraud. They are full of it!
K
Kevin Kudrna · 1 review · Experienced 2026-05-07 ·
★★★★★
My Virtual Customer Experience Partner!
Hospitable is my virtual partner and a huge part of me creating an excellent customer experience from the first contact to the last. I am thankful to have discovered this app when I started hosting my STR.
K
KG · 5 reviews · Experienced 2026-05-06 ·
★★★★★
Bad sales rep experience
Great product having loads of potential only marred by unprofessional sales staff. I was sent numerous reminder to be on time, failing which the meeting will NEVER be rescheduled, but the sales rep never turned up wasting my day and time, as I had to cancel other appointments to attend this one super late at night (I am in a different time zone). The tone of the email was super unprofessional and 'inhospitable'.
Reply from Hospitable2026-05-09
Hi there, KG, the experience you encountered is not the norm. Unfortunately, the account executive you had a call with experienced a power outage and could not join the call or communicate with someone else to cover it. Blue has reached out, offering to schedule another call and a discount to help you get started on Hospitable.
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Augustus · 10 reviews · Experienced 2026-05-05 ·
★★★★★
Encountering multiple and continues issues with VRBO
Encountering multiple and continues issues with VRBO’s calendar sync, getting stuck again with the AI bot, waiting again (now over 24 hours) to chat with a human, which usually connects from ‘sunny Honduras’ in a totally off hour time zone, completely useless hours to chat realtime here in Italy, Europe.
Just subscribed a week ago, already regretting
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R. Davis · 2 reviews · Experienced 2026-05-04 ·
★★★★★
Hospitable makes everything so easy to…
Hospitable makes everything so easy to have all your data, calendars, messaging and reservations in one place. They are always innovating and adding new features. They really listen to their hosts and managers to see what their needs are and carry out solutions as they are able.
j
jeff · 1 review · Experienced 2026-04-28 ·
★★★★★
customer support is excellent
customer support is excellent whether the AI or human. I always get my questions answered everytime.
E
Eric and Ashley · 1 review · Experienced 2026-03-17 ·
★★★★★
Do not use
Do not use! Deceptive listings and poor customer service. Will never use them again. Save yourself money and trouble!
Reply from Hospitable2026-04-28
Hi Eric and Ashley, it looks like you're having an issue with a short-term rental host that is using Hospitable to manage their website. We are not responsible for the content of the host's website and have done everything in our power to help you get in touch with the host. As discussed in your support ticket, following your discussion with them, it is up to them to decide whether a refund is issued for the stay not meeting your expectations.
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Andrew · 2 reviews · Experienced 2026-04-24 ·
★★★★★
We had a bit of a rough start
We had a bit of a rough start, despite paying extra to be trained by the team. Once we got the gang of it, it's a very cool program. Lots of features that fit our needs perfectly. Smarty is also a very in tune AI and probably the smartest I haver come across yet.
M
Marc · 3 reviews · Experienced 2026-04-15 ·
★★★★★
New STR Owner Perspective
New to STR ownership and hoping that Hospitable can bring together all the booking platforms in one place for me to manage a single calendar, as well as incorporate a direct bookings options for me. So far so good while drinking from a firehose on both the amount and quality of new customer support with only a few hiccups to navigate thus far! Listened in on my first Town Hall today which I believe to be a valuable offering! Cheers to moving forward together!
Reply from Hospitable2026-04-16
Thanks, Marc. Always feel free to shoot a support chat message if you need help figuring anything out. Our Smarty AI tool can point you to many helpful resources, and you can always ask to speak to a person if you need someone to jump in and provide support.
Hospitable has made managing my short term rental property a breeze. It keeps all aspects of managing in one place and the software is easy to use. I love the AI tool in messaging, it is such a time saver!
C
Christopher · 2 reviews · Experienced 2026-04-06 ·
★★★★★
Owner-friendly PMS/CMS software
Owner-friendly PMS/CMS vacation rental software. support and community, all at a reasonable price. Hospitable continually evolves and adapts. New dynamic pricing system available. Lots of helpful automations. I'm four years in. I have used Hospitable for a 14-property portfolio and have continued with it as I scaled back to 3 properties so I know it works well for owners at various levels with different needs.
J
Jon L · 1 review · Experienced 2026-04-08 ·
★★★★★
As a first time short term rental…
As a first time short term rental owner, Hospitable has been a game changer. The ability to sync all of my calendars and automate my smart devices helped so much with the check in process. Most of the time, the process of check in and check out for my guests is hands off. Highly recommend.
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Philip Graves · 1 review · Experienced 2026-04-08 ·
★★★★★
Hospitable has been a game changer
Hospitable has been a game changer for managing my short-term rental in Fayetteville. It has made everything incredibly simple and streamlined. From automated messaging to keeping everything organized, it takes a lot of the day-to-day pressure off and lets me focus on the bigger picture.
What I appreciate most is how easy it is to use while still being powerful. It keeps communication with guests smooth and consistent, and I’ve seen a real difference in how efficiently I can manage bookings.
If you’re running an STR and want to save time while staying on top of everything, I highly recommend Hospitable.
Hospitable has been a game-changer for our business. The automated messaging, templates, and seamless integrations have made our operations significantly more efficient. The chat support feature is also incredibly helpful for quick problem-solving when issues arise. We highly recommend Hospitable to any short-term rental host looking to streamline their processes and improve their guest experience
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Rebecca · 1 review · Experienced 2026-04-03 ·
★★★★★
Hospitable is essential for hosting
Hospitable has all the features you need to make hosting simple. It has allowed me to keep a 5-star rating while living a busy life with a demanding day job. AI is integrated in a way which makes getting questions answered quick and easy. Even when the questions are not about Hospitable itself but regrading the platforms I have synced. Additionally, the Town Halls held by the company have helped me to understand and grow my business when I came in completely green.
