Houseofkoyomi

Hi Blanka, Thank you for bringing this to our attention, and I’m very sorry for the frustration this has caused. I’ve checked our records and unfortunately can’t find any emails from you regarding order #6834, which is why this seems to have gone unnoticed. We normally resolve frame mix-ups like this immediately with a replacement. To make sure this reaches the right place, we have reached out to you regarding this mix-up. Please also check your spam folder in case our email ends up there. Looking forward to get this resolved for you! Warm regards, Lea from House of Koyomi

Hi, Thank you for your kind words! Lotus Forest is indeed a special piece :) We are happy to hear it sparks joy and peace in your home ❤️ Warmly, Lea from House of Koyomi

Hi Lisa, Thank you for taking the time to share your experience, and I’m truly sorry for the frustration this has caused. Please accept my sincerest apologies for both the delay and the issues you encountered. During the holiday period, we experienced unexpectedly high order volumes, and unfortunately your replacement order was missed. This is entirely on us. I want to reassure you that your missing order item has now been processed and will be on its way to you shortly, and you should have received a confirmation email as well. Regarding the scratched protection glass of the frame: we’re very sorry about that. We would have been more than happy to send a replacement glazing if you had reached out to us directly, as this is something we can easily resolve for our customers. As for the print appearing darker than expected, please note that colors can appear differently depending on individual screens, display settings, and lighting conditions. That said, we understand how important this is and appreciate you sharing your feedback, as it helps us improve how we present our artwork online. Once again, I apologize for the extended wait and inconvenience. This is certainly not the experience we aim to provide, and we truly appreciate your patience and understanding. Warm regards, Lea from House of Koyomi

The grumpy frog is a favorite among all ages! Glad you and your kids can enjoy the art together :) Warmly, Lea from House of Koyomi

Thank you for your kind words! ❤️

Happy to hear you enjoy our art! I hope it sparks joy every time you see it 💖

Thank you so much for your kind words! ❤️

Happy to hear it was a successful gift! Hope it sparks joy for and your wife every time you see it 💖

Hi Emylie, We’re very sorry to hear about your experience and understand how frustrating this situation has been. We’d like to clarify a few points for transparency. All of our orders are made to order, which means production takes 2–4 business days before shipping. Once shipped, delivery typically takes 4–7 business days. The shipping label is created when the order enters the queue, but pickup only happens after production is completed. When your order arrived damaged, we immediately asked for photos of the item, packaging, and shipping label. This is a required step so we can properly initiate a replacement with our production and shipping partners. While we aim to respond as quickly as possible, this period was during peak holiday volume, when both customer inquiries and carrier delays are significantly higher. Unfortunately, the damage itself occurred during transit and was caused by the carrier, which is outside of our control. We truly wish we could expedite production or shipping in such cases, but made-to-order items don’t allow for immediate dispatch or guaranteed holiday delivery once damage occurs close to peak season. We understand your disappointment and regret that this experience didn’t meet expectations. Our intention has always been to resolve the situation correctly and fairly. We appreciate the opportunity to clarify this publicly. Warm regards, Lea from House of Koyomi