Hydrow

Hello - Thanks for taking the time to share your experience with the Wave rower. A cable issue after just a few uses is definitely not typical, and we’d love the chance to make this right for you. Our Member Services Team can walk you through the steps to restore your Hydrow and ensure everything is working as it should—no guesswork required on your end. Please reach out to us directly at [email protected] if you need any additional assistance. We’re here to help and committed to getting you back on the water as soon as possible.

Hi Martin -- Thank you for taking the time to leave your review! It’s great to hear that whether you’re diving into the beginner programs or taking on your own journey rows, you’re really making the experience your own. We aim to offer variety so there’s something for everyone, and it’s wonderful to know that’s coming through.

Hi Joe -- Thank you for sharing your experience with us. I’m really sorry to hear about the trouble you’ve had with your Hydrow. We don’t typically see the loose cable issue, especially on a brand-new rower, but our Support Team is well-equipped to get this sorted and would be happy to help. If you haven’t already reached out, please feel free to contact us at [email protected] or visit support.hydrow.com so we can get you rowing as soon as possible.

Hi Lawrence - Thank you so much for sharing your experience! We’re thrilled to hear that things have felt seamless for you as a new rower. Our goal is to make getting started easy and enjoyable, and it’s wonderful to know that it’s something you feel you can stick with. Welcome to the Hydrow community — we’re so glad to have you on board.

Hi Jennifer - Thank you for taking the time to share your review. We understand your concerns about the rower’s size, subscription cost, and limited functionality without a membership and appreciate you raising them. While we believe the full Hydrow experience offers the most value, Just Row mode does provide basic features such as resistance adjustment and music control, all without needing a paid membership. We’re also very sorry to hear that the rower caused you discomfort. While rowing is generally considered a low-impact exercise suitable for many, we recognize it may not be the right fit for everyone. Your experience is important to us and has been shared with our team for further review.

Hi Jonathan - Thank you so much for the review! We’re thrilled to hear that your Hydrow is living up to expectations. Knowing you’re enjoying both the craftsmanship and performance means a lot to us—it’s exactly what we strive to deliver.

Thank you for your review, we’re so glad to hear setup was easy and that the athletes’ encouraging and positive approach is making your workouts enjoyable!

Hi Tricia - Thanks for taking the time to leave your review. We’re thrilled to hear that setup was a breeze and that getting started with your Hydrow felt intuitive and seamless. It’s also great to hear that the early sessions helped you get comfortable with both the stroke mechanics and rowing terminology. Our instructors put a lot of care into making every moment on the water meaningful, so we’re glad that guidance is resonating with you.

Hi Celeste - Thanks so much for the kind words! We’re thrilled to hear that your first rowing experience with Hydrow was both fun and easy to learn. Our goal is to make fitness approachable and engaging, so it’s great to know we’re hitting the mark. Welcome to the crew and see you on the water!

Hi MG - Thank you so much for your detailed review! We’re thrilled to hear that you’re enjoying your Hydrow and the trainer-led workouts—it sounds like you’re off to a strong start with your rowing journey. We really appreciate your feedback about the assembly process, especially around the front support leg and the provided Allen wrench. We know setup should be as smooth as the row itself, so we’ll be sure to pass your comments along to our product team for future improvements.

Hi Tracy - Thanks for taking the time to leave your review. At Hydrow, our goal is to create an inclusive and encouraging workout experience, but we understand that our approach may not resonate with everyone. We truly appreciate your candid feedback regarding the content, milestone rewards, and subscription pricing. Please know that we take your concerns seriously and are actively working on improvements, including clearer communication around our milestone program and greater transparency around any associated costs. That said, we’re always happy to be flexible here at Hydrow. Given your experience, please don’t hesitate to reach back out to our Support team directly—we’d be more than happy to explore how we can make things right for you.

Hi Carl - Thank you for taking the time to reply. We’re thrilled to hear that your experience with the Hydrow keeps getting better the more you use it. Our goal is to create a dynamic, rewarding and informative workout experience, and it’s wonderful to know it’s hitting the mark for you. See you on the water.

Hi Dominic - Thank you so much for taking the time to share your experience! We’re really glad that everything aligned perfectly for you—especially catching the UK sale—and that Hydrow was the right fit for your setup and budget. We’re thrilled that you’re enjoying the quiet ride, easy heart rate monitor connection, and the immersive workouts and inspiring instructors. Thanks again for your kind words and recommendation—it means a lot to our crew.

Hello -- Thank you for taking the time to share your review. We’re truly sorry to hear that your experience with Hydrow hasn’t met your expectations. Our goal is to provide more than just a rower—we aim to deliver an immersive, full-body fitness experience led by world-class Athletes, filmed on waterways around the world. The monthly membership supports this ever-growing library of live and on-demand workouts, as well as features like progress tracking, community challenges, and scenic rows. We understand this model may not be the right fit for everyone, and we genuinely appreciate your perspective. That said, even without a membership, the Hydrow still offers a Just Row mode that allows for manual workouts—though we agree the full experience is where Hydrow truly shines. We’d love the opportunity to better understand your concerns and help however we can. Please don’t hesitate to reach out to our Member Services Team directly.

Hi Jon -- Thank you for taking the time to leave your review. We’re thrilled to hear that Hydrow has helped you get back into a regular fitness routine in a way that feels motivating and adaptable to your needs. That’s exactly what we strive for—making fitness accessible, inspiring, and enjoyable for everyone, no matter where they’re starting from.

Thank you for taking the time to leave your review - we genuinely appreciate your honesty and feedback. We’re sorry to hear that your Hydrow hasn’t met your expectations. We understand that ongoing subscriptions aren’t a one-size-fits-all solution, and we truly appreciate your thoughts on ways we can improve the product for everyone. Our teams are always looking for opportunities to evolve and grow based on member feedback, and reviews like yours are incredibly helpful in guiding that process. Thank you again for being a part of the Hydrow community and for challenging us to do better—we’re listening.

Hi Christina --Thank you so much for taking the time to share your review! We’re thrilled to hear that your Hydrow has exceeded expectations and that you’re loving the workouts, even as a first-time rower. It’s wonderful to know you’re finding it easy to move and that the sleek design fits your space and style. We’re especially glad you’re finding the content to be limitless—that’s exactly what we strive for! We'll see you on the water.

Hello -- thank you for taking the time to leave your review. At Hydrow, we strive to ship orders quickly while also processing cancellation requests as efficiently as possible. With international shipping, our partners receive order details almost immediately, which means that even prompt cancellation requests require confirmation that the shipment has been successfully intercepted before we can proceed. While we’re often able to confirm cancellations the same day, there are instances—like in your case—where it may take a bit longer. We regret to hear that your secondary outreach did not receive a prompt response, but we’re glad to see that your cancellation was confirmed the very next day, and that your refund was issued immediately thereafter. We understand how frustrating it can be not to receive real-time updates during that confirmation period, and we never want to cause our members any unnecessary stress. 3 to 5 days is only an estimate, and we always aim to beat that number. We appreciate your feedback, as it helps us continue to improve the Hydrow experience for everyone.

Hello -- Thank you for taking the time to leave your review! We’re thrilled to hear that you’ve been loving your Hydrow so far and that our Member Services Team has made a great impression. We also appreciate your honest feedback about the subscription. While we do offer a 30-day free trial when the membership is activated at the time of rower purchase, we understand how it can be disappointing to miss that window. That said, we’re so glad to hear you still find the membership to be a “must-have”—our team puts a lot of heart into making every row meaningful.

Thank you for your review, we’re thrilled to hear you’ve been enjoying your Hydrow Wave daily and that the engaging athletes and scenic classes are keeping you motivated!