Hydrow

Thank you for your review, we’re thrilled to hear you’re enjoying Hydrow and finding the athletes' coaching and motivation so helpful!

Thank you for your review, we’re delighted to hear you had a great experience from start to finish and are loving the variety of workouts and support in the app!

Thank you for your review, we’re so glad you’re enjoying the workouts and the motivation from the athletes!

Thank you for sharing your detailed feedback with us. We sincerely appreciate hearing about your experience, including both the positives and the areas where we can improve. We’re glad to hear that you’ve enjoyed the Hydrow machine itself and many of the rows. That said, we completely understand your concerns regarding the rising subscription costs and the challenges you’ve faced being in the UK. At Hydrow, we strive to provide an excellent experience and support to all our members, no matter where they’re located. We’ll be sure to share your feedback with our team as we continue to evaluate how we can better serve our global community. We’re also sorry to hear about the delay in receiving your milestone rewards. Celebrating our members’ achievements is very important to us, and we understand how disappointing this must have been. Please don’t hesitate to reach out to our support team directly—we’re always happy to be flexible and see what we can do to make things right. Thank you for being part of the Hydrow community and for sharing your honest perspective. If there’s anything else we can do to assist further, please don’t hesitate to reach out.

Thank you for your review, we’re thrilled to hear Hydrow has been such a transformative and positive experience for you!

Thank you for sharing your experience! We’re thrilled to hear that you’re loving your Hydrow so far, from the smooth stroke to the variety of rowing locations and training options. We’re excited to be part of your fitness journey and look forward to helping you discover even more with Hydrow.

Hi Bette -- Thank you for your feedback! We’re thrilled to hear that Hydrow is motivating and makes you feel great. That’s exactly what we strive for—helping our members achieve their goals while enjoying the journey. See you on the water!

Thank you for your review, we’re thrilled to hear you’re loving your Hydrow and the classes so far. I can see the 6 month membership was included in your order, please reach out to our support team at [email protected] so we can assist with getting this applied

Hi Sheldon -- Thank you for taking the time to leave additional feedback. As we mentioned in your previous review, our monthly membership is designed to provide an immersive and connected workout experience, offering a wide range of live and on-demand workouts, performance tracking, and other features to keep you motivated. That said, we completely understand that everyone has different preferences and priorities. We see that you’re already in contact with our Member Services Team. Please feel free to reach out through our open communication channel, and we’ll be happy to answer any additional questions you may have.

Thank you so much for sharing your experience—we’re thrilled to hear that you finally took the plunge and ordered the Hydrow Pro! It’s great to know that the shipping was quick, and that you and your husband had such an easy time assembling it. We’re even more excited to hear how much you’re loving it already! Hydrow was designed to bring an immersive and engaging fitness experience to your home, and it sounds like you’re off to an amazing start.

Hi Wayne -- Thank you so much for sharing your experience with Hydrow! We’re thrilled to hear that the Hydrow Pro has been a fantastic addition to your routine and is helping you mix up your workouts. We strive to create a workout experience that meets the needs and preferences of all our members, and it’s wonderful to know we’re achieving that for our UK community too. If you ever have any questions or need assistance, don’t hesitate to reach out—we’re always happy to help.

Hi Jon -- Thank you for taking the time to share your review. We’re sorry to hear about the issue with the belt fan on your Hydrow. Our goal is always to assist our members as quickly and efficiently as possible and while there may have been delays over the holidays, I do see that you are now in active communication with our Hardware Engineering Team. Please feel free to reach out within the open communication thread if you have any additional questions or concerns. We’re happy to help and committed to resolving this issue and getting you back to rowing as soon as possible.

Hi Kris -- Thank you for sharing your thoughts. At Hydrow, we strive to be transparent about the membership requirements for accessing our full library of interactive workouts. Our All-Access Membership is designed to provide a fully immersive rowing experience, including live and on-demand classes, real-time performance tracking, and access to a supportive community. That said, we understand that this model may not suit everyone’s preferences or schedules. Your suggestion to allow the purchase of individual workouts is valuable feedback, and I will share it with our team. Thank you again for taking the time to share your perspective. If you have any further suggestions or questions, please don’t hesitate to reach out.

Thank you for your review, we’re so glad to hear you’re enjoying your Hydrow and the variety of workouts available!

Thank you for sharing your experience! We're thrilled to hear Hydrow is bringing new energy to your fitness journey and providing the perfect balance of strength and aerobics, especially during those early Maine evenings.

Thank you for your review, we’re glad you’re enjoying the workout variety and insights from the athletes, and we appreciate your feedback on the screen and volume!

Hi Marilyn -- Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustrating delays regarding your damaged Hydrow Wave, but I’m glad to see that we’ve now reached a resolution with our team. We greatly appreciate your patience as we worked through this, especially during the holiday period. Clear and timely communication is crucial, and I’ll make sure your feedback is shared with our team to improve our processes. That said, I’m thrilled to hear you’re enjoying the rower and finding the classes and instructors motivating. Your positive experience with the product means so much to us, and we’re committed to ensuring every aspect of your Hydrow journey is as seamless and enjoyable as possible. See you on the water!

Thank you for your review, we’re thrilled to hear you had a great experience with customer service, purchasing, and the workouts, five stars right back to you!

Thank you for your review, we’re happy to hear you had a smooth delivery and are enjoying your Hydrow!