Merach US (merachfit.com) has a 4.7 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
S
Scott Dan · 1 review · Experienced 2026-07-03 ·
★★★★★
Excellent customer support
Excellent customer support. I ordered the S26 Aurora and it shipped out almost immediately. I decided that that wasn’t the bike for me, and I wanted the S29 instead. However, since it shipped out immediately, I wasn’t able to cancel the order. However, customer service informed me that I simply need to refuse delivery and it would be returned, and I would get a refund. I was impressed with how quickly the product arrived back and promptly received an email from the company letting me know that the refund was completed. On the side note, I did receive the S29 and am very satisfied with the bike and believe that it’s an excellent choice for anyone who will be using the bike in a room that already has a TV.
I love the ab machine i bought, its doing everything I expected. I did have a product performance issue but it was replaced and resolved very quickly and professionally.
I wrote your customer service to discuss an issue with my vibration plate. Within 24 hours Esther responded with the perfect solution to my concern. I followed her instructions and voila my issue was resolved. Been using my plate daily and it works perfectly.
Thank you for your great service and prompt reply to my concern.
B
Brad · 6 reviews · Experienced 2026-07-30 ·
★★★★★
I’d just received my rower but I had a question about item numbers
I’d just received my rower but I had a question about the labeling on the carton and whether I got the correct machine because of different item numbers vs the one I’d ordered. I run warehouses and inventory control so numbers pop out to me if they’re off. I got a reply back to my question with a great explanation and I’m good to go! Everything is correct and my new rower is built and ready!!
S
Sam · 6 reviews · Experienced 2026-07-30 ·
★★★★★
When things goes wrong, Merach listened and provided a solution...
The rowing machine l purchased was not operating properly after l assembled it and Merach's customer service have been very responsive and attentive to my email communications. After explaining the situation, they provided a solution which fully addressed the issue.
I waited 2 weeks after placing my order only to have to contact them about my order and say they can't deliver to my address. I have never had difficulty receiving any order from companies before.
Do not order from this company. We will see how long it takes to refund my money. Scam.
Reply from Merach US2026-07-29
We are truly sorry to hear that you were dissatisfied with the service and response you received. We sincerely apologize for any frustration or inconvenience this experience may have caused.
We have located your order and carefully reviewed your case. A solution has already been sent to your email address. Please kindly check your inbox, including your spam or junk folder, for our message.
We appreciate your patience and the opportunity to address your concerns. If you have any further questions after reviewing our email, please feel free to reply directly, and we will be happy to assist you further.
Best regards,
---MERACH Customer Service Team
My experience with the customer support team was truly great (namely, Esther). I needed to request a replacement bungee cord, and from beginning to end, she didn't miss a beat! Her communication was prompt; she was very friendly & accommodating.
L
Lisa Graves · 2 reviews · Experienced 2026-07-14 ·
★★★★★
Amazing company
Amazing company. I had an issue with the first machine that they sent, they immediately sent out another and remedied the situation!! Customer service was so fast and so polite! Highly recommend this company 100%!! Thank you!
M
Mike McBride · 1 review · Experienced 2026-07-24 ·
★★★★★
I was excited to receive my MERACH…
I was excited to receive my MERACH Squatter Pro, but what arrived wasn’t even the color I ordered. I specifically purchased the black version, yet I was sent a different color of pink.
What turned a simple shipping mistake into a frustrating experience was the customer service. After three separate emails, MERACH finally admitted that because I purchased the Squatter Pro through Facebook rather than directly from their official store, they would not help me and told me to contact the seller instead.
That response is disappointing. Regardless of where a genuine product is purchased, a company should be willing to stand behind its brand and assist customers with basic order issues, or at least help facilitate a resolution. Instead, I was bounced around until I finally received an answer that essentially amounted to, “Not our problem.”
Mistakes happen. Sending the wrong color is understandable if it’s handled quickly and professionally. Refusing to take ownership or provide meaningful support for a product carrying your brand is what leaves a lasting negative impression.
Based on this experience, I’d think carefully before purchasing a MERACH product. If something goes wrong, don’t assume the company will be there to help unless you bought directly from them. That lack of support raises serious concerns about their commitment to customer satisfaction.
Reply from Merach US2026-07-27
We are truly sorry to hear that you were dissatisfied with the service and response you received. We sincerely apologize for any frustration or inconvenience this experience may have caused.
A following up email has already been sent to your email address. Please kindly check your inbox, including your spam or junk folder, for our message.
We appreciate your patience and the opportunity to address your concerns. If you have any further questions after reviewing our email, please feel free to reply directly, and we will be happy to assist you further.
Best regards,
---MERACH Customer Service Team
C
Carol Taylor · 1 review · Experienced 2026-07-09 ·
★★★★★
100% LOVE THIS PRODUCT AND MERACH COMPANY
I CANNOT TELL YOU HOW MUCH I LOVE THIS PRODUCT, AND THIS COMPANY!!! I loved the vibration platform from the first try. There was a slight issue with a small section of the lights on the machine so I called the Customer Service department and they were SUPER EFFICIENT and they followed up with emails to make sure that the issue was resolved. The issue was resolved so quickly and I even received an email AFTERWARDS just to "make sure" I was pleased.
WAY TO GO MERACH!
I HIGHLY RECOMMEND THIS COMPANY AND THE VIBRATION PLATE.
C
Cheryl · 1 review · Experienced 2026-07-08 ·
★★★★★
I ordered the CV40 Vibration Machine
I ordered the CV40 Vibration Machine, and when it arrived, I noticed a noice coming from the unit. I reached out to customer service, and they responded quickly. After reviewing the video I sent, they immediately shipped a replacement machine at no cost to me. I'm genuinely impressed with the fast response and the excellent customer service I received from Merach.
C
CRASH · 1 review · Experienced 2026-07-13 ·
★★★★★
Customer support was great
Customer support was great. Had issues with my product and product was replaced. I was very satisfied with how everything was handled.
M
MATT · 1 review · Experienced 2026-07-22 ·
★★★★★
I purchased the QS1 rowing machine…
I purchased the QS1 rowing machine directly from the Merach site after reading numerous reviews and was very pleased with the product itself - prompt delivery, easy to put together and nice quality (particularly for the price). It looks great, the seat glides beautifully and it feels like a quality piece of equipment.
However... the customer service is VERY hit and miss and if you are outside of the USA (I'm in Australia) then you struggle as there is no local phone number and all contact is via email. One contact was repeatedly unable to locate my order (even though I attached it twice to two separate emails) but luckily the other contact was eventually able to satisfactorily rectify the situation.
(If you are in Australia, I would recommend that you purchase from Ebay for greater piece of mind.)
T
Theresa Young · 2 reviews · Experienced 2026-07-09 ·
★★★★★
I lost my remote
I love my vibration plate, I use it daily.
Duty a recent move I lost the remote.
I contacted this company and within a week they had mailed me a replacement at no charge.
They stayed in contact with during the entire process.
Great customer service and support.
L
Lisa · 1 review · Experienced 2026-07-20 ·
★★★★★
Great products
Great products , outstanding customer service . I recommend this company to all of my friends .
J
Jay · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Outstanding support from both Merach’s…
Outstanding support from both Merach’s customer service and especially their Merach’s Technical Support teams / staff. Thank you!
I was having an issue with my board. Esther in customer service was extremely helpful with timely response and got my situation taken care of. I would highly recommend this company. Superior customer service! Thank you so much!
M
Machelle · 3 reviews · Experienced 2026-06-22 ·
★★★★★
Helpful and quick response…
Once their rep got a hold of me and the issue was shown, they acted quickly and sent me out a replacement. They were patient, worked with me and acted quickly. They were friendly but professional and I appreciated the quick response and help.
Thank you Vega,
Sincerely Machelle S.
K
Kendall Smith · 1 review · Experienced 2026-07-17 ·
★★★★★
Customer service responded promptly to…
Customer service responded promptly to my question about a promo code issue and I was refunded quickly.
