So go so far will update once purchase…
So go so far will update once purchase arrives. The marketing is aggressive af. Why are people calling me when I put something in the cart?
About ICECARTEL.COM
Data updated- Website
- icecartel.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 22% (2/9)
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About this business
IceCartel is the #1 moissanite hip hop jewelry brand in the world, trusted by over 1 million customers worldwide.Our story began over 30 years ago in the New York Diamond District. We still cut, shape, and polish every piece in-house to ensure the highest level of craftsmanship and quality control.We specialize in high-quality moissanite jewelry, lab diamond jewelry, and hip hop chains, bracelets, and rings designed for maximum shine and durability.Worn by A-list artists including Rick Ross, Fivio Foreign, Rubi Rose, Rich The Kid, Trippie Redd, Lil Mosey, BigXthaPlug, Smokepurpp, and NELK, IceCartel is a leading name in hip hop jewelry culture.Crafted by expert jewelers in the USA, our pieces feature premium VVS moissanite stones and high-grade materials. Whether you're looking for a Moissanite Cuban chain, Diamond Tennis chain, or iced out bracelet, we deliver luxury quality without the traditional retail markup.Shop IceCartel:IceCartel Official WebsiteMoissanite Chains CollectionCuban Link ChainsTennis Chains
Written by the business, not verified by us.Is ICECARTEL.COM legit?
ICECARTEL.COM (icecartel.com) has a 4.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 87% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 22% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, gorgeous designs, and brilliant shine of the various luxury jewelry pieces they purchase for special occasions. Consumers also mention that the delivery service is remarkably fast and the overall purchasing process runs very smoothly from start to finish. However, some reviewers were not happy with the customer service, noting that getting prompt and helpful assistance can sometimes be quite difficult. A few people also mentioned encountering unexpected problems with item sizing or experiencing unhelpful responses when trying to resolve various order issues.
Auto-generated from all reviews of this business. For reference only.What people say
I love what I purchased
I love what I purchased, and it’s even nicer in person
Do not order from this company
Ordered a necklace and there was no mention of it being sourced from outside the U.S. From it being sourced outside it immediately voided all warranties, returns or exchanges. I had zero control over where it came from or had any idea that this could even happen. I wanted to exchange it and after days of back and forth they weren’t willing to work with me. Do not order anything from this company, it was a horrible experience and regret giving them my money.
Still have not received my order and I…
Still have not received my order and I ordered on August 13th and it is September 4th!
Bling bling!
Reply from ICECARTEL.COM2026-09-05
Hey Kevyn! We're glad to hear you are very pleased with your experience with us!🔥 We really appreciate your support, and we hope to see you soon at IceCartel. Looking forward to your next piece!💎
Shipping was quick love the purchase…
Shipping was quick love the purchase will shop again
Reply from ICECARTEL.COM2026-09-05
Hey Tyrone! Thank you for taking the time to share your wonderful feedback and leave us such a generous rating. Your support and kind words truly mean a lot to us, and we're grateful to know we met your expectations. If there's ever anything we can assist you with, please don't hesitate to get in touch. We're always here and happy to help. We can't wait to welcome you back to IceCartel! 💎✨
My wife loved it thank you
Reply from ICECARTEL.COM2026-09-05
Hey Antone! We're really glad to hear you had a great experience shopping with us. 🙏 We're beyond grateful for your kind feedback and generous rating, as your insights mean a lot to us. If you need anything else or have questions, please don't hesitate to reach out to us. Looking forward to serving you again at IceCartel!💎
was very skeptical at first because…
was very skeptical at first because there is alot of fake scam websites out there, and also because im very picky when it comes to jewelry, i’ve been buying jewelry for years and i dont play about it! But they more than exceeded my expectations with my most recent order, i was scared that when i ordered that it was gonna be something cheap and bad quality but boy was i wrong, the quality is some of the best ive ever seen! its very luxurious and built heavy and durable! and the customer service is a little slow, but they do infact keep in contact with you and keep you updated, i actually have one of the jewelers number and she always answers and helps me all the time!! i highly recommend and i will be spending alot of money with them! thanks ice cartel! cant wait until my other pieces arrive!
Reply from ICECARTEL.COM2026-09-05
Hey there! Thank you so much for your awesome review and generous rating! 🔥 We're thrilled to hear that you had a great experience with us and that you are very pleased with our jewelry pieces. Your kind words truly mean a lot to our team and motivate us to continue providing the best products and service possible. We sincerely appreciate your support and are grateful that you chose IceCartel for your jewelry. If you ever have any questions or need assistance, don't hesitate to reach out. We're always here to help. 💎✨
I paid for it to be expedited
I paid for it to be expedited. It said it would be here in 5-7 business days and it took nearly a month. And it keeps crinkling up.
Reply from ICECARTEL.COM2026-09-05
Hey there, Thank you for taking the time to leave us a review, and we're sorry to hear that our product did not meet your expectations. We appreciate you sharing your feedback with us; your comments are valuable, and we're always looking for ways to improve both our products and the customer experience.💎
Shipping was super fast the chains are…
Shipping was super fast the chains are amazing . Got free little gifts just for odering and your guys customer service is TOP TIER
Reply from ICECARTEL.COM2026-09-05
Hey Charles! We are thrilled to hear about your great experience shopping with us🔥. We're really glad to know you're highly satisfied with our service! We also appreciate and value your kind feedback and 5-star rating. It really means a lot to us. If you need any help, please don't hesitate to reach out to us. We're always glad to help our customers. Looking forward to serving you again at IceCartel!🙌
I love the bracelet top quality!!!
Reply from ICECARTEL.COM2026-09-05
Hey Mike! We are so glad to hear you loved the quality of your bracelet.🙌🏼 We also appreciate you taking the time to leave us a kind review and a generous rating. It truly means a lot to our team, as it helps us stay motivated to consistently deliver products and services to our customers. Thank you so much for your support! Looking forward to serving you again at IceCartel💎✨
Best prices out there
Reply from ICECARTEL.COM2026-09-05
Hey there! Thank you so much for your review and for giving us such a generous rating!✨ We're thrilled to hear that you had a great experience shopping with us. Your feedback and support truly motivate our team to keep improving and delivering the best possible service. We sincerely appreciate your support and can't wait to serve you again at IceCartel! 💎
Amazing service and they ship right away
Reply from ICECARTEL.COM2026-08-28
Hey Eric! We are so thrilled to hear about your great experience shopping with us🔥. We're really glad to know you're highly satisfied with our service! We also appreciate and value your kind feedback and 5-star rating. It really means a lot to us. If you need any help, please don't hesitate to reach out to us. We're always glad to help our customers. Looking forward to serving you again at IceCartel!🙌
I ordered the 15 Miami Cuban link with…
I ordered the 15 Miami Cuban link with the diamonds!!!! It was like $480 and I’m here to say it’s top notch quality. I love it. It looks so good. It’s heavy not just a cheap hollow gold chain. It’s really nice and I will be a returning customer.
Reply from ICECARTEL.COM2026-08-28
Hey Mike! Thank you so much for your awesome review and generous rating! 🔥 We're thrilled to hear that you loved your Iced Out Chain from us. Your kind words truly mean a lot to our team and motivate us to continue providing the best products and customer service possible. We sincerely appreciate your support and are grateful that you chose IceCartel for your jewelry. If you ever have any questions or need assistance, don't hesitate to reach out. We're always here to help. 💎
Extremely Shady Exchange Policy, Zero Accountability
ice cartel has some of the worst customer service I’ve ever had at any company I’ve ever purchased from. Their customer service “helped” me to buy the wrong chain (I was extremely clear about what I wanted and did not want), then when it arrived, they refused to exchange the chain because they shipped it from their international fulfillment center and not US stateside center (a fact that was never disclosed during the purchasing process and is some extremely obscure clause within their exchange policy; DO NOT buy from this company. I would give zero stars if I could.
Great craftsmanship and customer service
Reply from ICECARTEL.COM2026-08-28
Hey There! Thank you so much for your awesome feedback! 🔥 We're thrilled to hear that you had a great experience with us. Your kind words truly mean a lot to our team and motivate us to continue providing the best products and customer service possible. We sincerely appreciate your support and are grateful that you chose IceCartel for your jewelry. If you ever have any questions or need assistance, don't hesitate to reach out. We're always here to help. 💎
I love the watch
I love the watch. Quality is great, the ordering process was easy and watch was delivered on time. Will definitely be buying something else soon.
Reply from ICECARTEL.COM2026-08-28
Hey Darrell! We're really glad to hear you had a smooth experience shopping with us and loved your jewelry piece. 🙏 We're beyond grateful for your kind feedback and generous rating, as your insights mean a lot to us. We appreciate your support and for choosing IceCartel for your jewelry pieces! If you need any help or have questions, please don't hesitate to reach out. Looking forward to serving you again at IceCartel!💎
The quality is on point
The quality is on point. Thank you 🙏🏼
Reply from ICECARTEL.COM2026-08-25
Hey Yulibeth! We're so glad to hear you loved your jewelry pieces from us! 🙏 Thank you for taking the time to leave such a kind review and generous rating; it truly means a lot to our team. If you ever have any questions or need assistance, we're always here to help. We look forward to serving you again at IceCartel! 💎
Everything was great the quality the…
Everything was great the quality the shine and it’s heavy has some weight to it (14mm 14k Cuban)
Reply from ICECARTEL.COM2026-08-25
Hey there! We're really glad to hear you had a great experience with our jewelry pieces. 🙏 We're beyond grateful for your kind feedback and generous rating, as your insights mean a lot to us. If you need anything else or have questions, please don't hesitate to reach out to us. Looking forward to serving you again at IceCartel!💎🙌
Very good product definitely buying…
Very good product definitely buying more in the future
Reply from ICECARTEL.COM2026-08-25
Hey Davell! We are so glad to hear you loved the quality of your jewelry pieces from us.🙌🏼 We also appreciate you taking the time to leave us a kind review and a generous rating. Thank you so much for your support! Looking forward to serving you again at IceCartel💎✨