For optimal viewing, keep image width under 312px and file size under 5MB. Welcome to IceyQueen! IceyQueen is a jewelry brand specializing in gemstone collections and personalized namepiece designs. We combine meticulous craftsmanship with heartfelt artistry, embedding precious gems and personal sentiments into every creation. We are dedicated to delivering exceptional jewelry and a warm, premium shopping experience to lovers of fine jewelry worldwide. Shop at IceyQueen
Written by the business, not verified by us.Iceyqueen (iceyqueen.com) has a 3.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 34% give 1 star; The business has replied to 43% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the jewelry pieces are beautifully designed, stunning, and look very attractive when worn for various occasions. People also appreciate the gorgeous aesthetic and the lovely sparkle of the stones included in the sets. However, some reviewers were not happy with customer service, noting that getting a helpful response or a resolution was extremely difficult. Others mentioned experiencing significant delivery delays and long waiting times before their packages finally arrived at their doors. Additionally, customers pointed out quality issues with items tarnishing quickly, losing their color, or not laying completely flat.
Auto-generated from all reviews of this business. For reference only.I placed an order on February 16 2026, contacted customer service on March 1 because I hadn’t received any update about my order regarding tracking number or status. Someone wrote back saying that there was a delay in processing. Now it’s March 14th and when I look my order up to see if there is tracking, it says my order can’t be found. This is fraudulent and frustrating they literally stole my money.
My order arrived and when I went to try the necklace on the necklace is twisted. Meaning one said doesn’t lay flat when latching the necklace together. Also, the gold looks too fake gold for me looks more like costume jewelry. When emailing the company for a return request nobody responded to my email. Very disappointed but that was expected.
HORRIBLE COMPANY!!! If I could give ZERO Stars I would!!! Attempted to get a refund due to the jewelry breaking out and burning my skin, and bracelet arriving broke!! They declined to refund me for the chain due to me wearing it the ONE time which is when it burned my skin and broke me out SOO BAD!!! The chat customer service was VERY responsive UP UNTIL they gave me the option to either receive a new bracelet in the mail or a refund. When I chose the refund option for the bracelet because WHY would I want another piece of jewelry that I clearly stated burned my skin and broke me out, they stopped communicating with me all together!!! I believe they were trying to stall me out so that they would not have to refund me. My original purchase date was Feb. 10, I started communicating with them on March 6 and the 30 day mark would be March 10 which by then I would be ineligible for a refund. I ended up disputing the charge with my bank!!!
I like the jewelry, but I don’t like the way the clasp is connected to a chain. It was advertised with a stunning diamond clasp once I received mines it had a tacky chain clasp.
The necklace is beautiful but it doesn’t stay on the detailed side and the clasp on my bracelet doesn’t close all the way
I never received my package! I contacted the post office to inquire about it and the first day it was marked hold at post office the next it was marked delivered and it still hasn’t been delivered. I asked for a replacement or refund and I was told no refund would b given because the post office marked it as delivered. I’m currently working with my bank to get the charge reversed due to non delivery of merchandise!
Dear valued customer, we sincerely apologize that the delivery experience has caused you dissatisfaction. The tracking information shows your package was delivered to a mailbox. If you haven't been able to locate it, we are here to help. Please let us know, and we will do our utmost to work with you and the delivery service to investigate.
Dear customer, we sincerely apologize that our customer service did not meet your expectations. We welcome you to share your concerns with us, as we are always looking for ways to improve.
Look cheap...came in a crunched up damaged box
I like the style and I like the quality, but there was one that I haven’t received yet and this is the third one that I have ordered
Thank you!Your support is what drives us to improve.
Dear Kizzy, we regret to inform you that your package is currently delayed in customs. We sincerely apologize for the inconvenience. We have reached out to you to arrange either a full refund or a reshipment at your convenience.
The Jewelry is very nice and worth the prices
Thank you!Your support is what drives us to improve.
Haven’t received my purchase that I ordered on 1/6. I sent two emails to the contact information no response received but I’m receiving emails to leave a review. Okay I paid for expedited shipping and it’s been almost two months no product no response. Thank you
Dear valued customer, we sincerely apologize for the inconvenience. Upon checking, your package is currently in transit. The delivery delay is due to courier capacity issues, and we have already urged the shipping company to expedite the process. If you prefer not to wait any longer, please contact us to arrange a refund.
Dear valued customer, we sincerely apologize for your unpleasant experience. According to our tracking, your parcel is currently in transit but has been delayed due to carrier capacity issues. We have urged the courier company to expedite delivery. If you prefer not to wait any longer, please contact us for a refund.
The end of my bracelet didn’t have diamonds on the end like the girl posted in the video that’s what made me buy the product which kinda annoyed me , other than that it was super cute .
We will strive to do even better!
Thank you!Your support is what drives us to improve.
Dear Danielle, according to the tracking information, your parcel was delivered on February 8. If you have not received it, please contact us.
I absolutely love my pieces. They did not disappoint. Thank you!
Thank you!Your support is what drives us to improve.
First I need to apologize to all the potential customers in my impatience I gave icy queen a bad review. I still have complaints but they are as follows. 1. It took 1 month and 2 days to get my order. So if you dont have time to wait dont order from these guys. 2. Communication sucks Now the product....WOW! THIS IS WHAT I WAS WAITING ON!!!! BEAUTIFUL PEICES. THANKS though very late the gift brought a smile.
Thank you for your support and appreciation. It is what truly inspires and motivates us to keep creating. Custom-made product requires a longer production time due to its complex craftsmanship. We sincerely appreciate your patience and understanding in this matter.
Received piece in a timely way with no issues and the necklace was stunning love
You just made our day! 😊 Thank you so much for the 5-star review and for taking the time to share your wonderful experience. We're thrilled that you loved it!
103 reviews matching
