For optimal viewing, keep image width under 312px and file size under 5MB. Welcome to IceyQueen! IceyQueen is a jewelry brand specializing in gemstone collections and personalized namepiece designs. We combine meticulous craftsmanship with heartfelt artistry, embedding precious gems and personal sentiments into every creation. We are dedicated to delivering exceptional jewelry and a warm, premium shopping experience to lovers of fine jewelry worldwide. Shop at IceyQueen
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Is Iceyqueen legit?
Iceyqueen (iceyqueen.com) has a 3.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 34% give 1 star; The business has replied to 43% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the jewelry pieces are beautifully designed, stunning, and look very attractive when worn for various occasions. People also appreciate the gorgeous aesthetic and the lovely sparkle of the stones included in the sets.
However, some reviewers were not happy with customer service, noting that getting a helpful response or a resolution was extremely difficult. Others mentioned experiencing significant delivery delays and long waiting times before their packages finally arrived at their doors. Additionally, customers pointed out quality issues with items tarnishing quickly, losing their color, or not laying completely flat.
Auto-generated from all reviews of this business. For reference only.
My order from ICEYQUEEN was delivered to the wrong address, which is clearly shown in the courier’s delivery photo. I never received the necklace I paid for.
I contacted the company immediately and provided all requested proof, including photos of my home. Despite this, it has now been over a week, and I am still being told to “be patient” while they wait on the shipping company.
There has been no reshipment and no refund, even though the misdelivery is clearly documented. Holding a customer’s money for over a week without resolution is unacceptable.
This experience has been extremely frustrating. Buyers should be aware that if an order is misdelivered, ICEYQUEEN does not resolve the issue promptly.
Reply from Iceyqueen2026-01-13
Dear Customer,
We extend our sincerest apologies for the inconvenience you have encountered. To address your concerns, kindly contact our customer service department via email at [email protected]
We are committed to providing you with a satisfactory resolution.
Sincerely,
Hello the costumer service. I can't get to anyone. I've sent emails in emails and no answer. The product isn't bad I needed answers to somethings and never got an email back
Reply from Iceyqueen2026-01-13
Dear Customer,
We extend our sincerest apologies for the inconvenience you have encountered. To address your concerns, kindly contact our customer service department via email at [email protected]
We are committed to providing you with a satisfactory resolution.
Sincerely,
I understand this is not REAL JEWELRY but for the earlobes to turn silver is unexplainable…. At least be real silver because it HAS BROKEN OUT MY EARS REALLY BAD!
I guess gold jewelry will never be the same since the 90’s and plus they shut Jamaica Avenue down in New York City….
Thanks anyway…
Reply from Iceyqueen2026-01-13
Dear Customer,
We extend our sincerest apologies for the inconvenience you have encountered. To address your concerns, kindly contact our customer service department via email at [email protected]
We are committed to providing you with a satisfactory resolution.
Sincerely,
It was my 1st time ordering from them. It was a gift. I paid $30 for expressed delivery 3 to 7days. It was delivered 14 days later. It was a very small box that was left on my front porch. It could have been put in the mailbox. I contacted icyqueen by mail and asked about a refund for expressed delivery. I never received an answer. It was a bad experience for my 1st time.
Reply from Iceyqueen2026-01-13
Dear Customer,
We extend our sincerest apologies for the inconvenience you have encountered. To address your concerns, kindly contact our customer service department via email at [email protected]
We are committed to providing you with a satisfactory resolution.
Sincerely,
I have yet to receive what I ordered despite it supposedly being here by Christmas or immediately thereafter. I am furious and extremely disappointed and will be seeking a refund if the item is not in my mailbox today.
Reply from Iceyqueen2026-01-13
Dear Customer,
We extend our sincerest apologies for the inconvenience you have encountered. To address your concerns, kindly contact our customer service department via email at [email protected]
We are committed to providing you with a satisfactory resolution.
Sincerely,
When I first seen the bracelet I loved it. And was hoping I would received it before Christmas. In your shippin it says u use FedEx which made me comfortable because they know my address so it would not be any issue. But you don't. You use a 3rd party delivery. They say that it was in correct address. I immediately responded to the email. Gave them my address along with a Google picture of my home. Also even asked if they can send it to my nearest post office. I also sent my phone number. Anything to try to rectify this situation. I feel that it wasn't honest when using the carrier you use. I also feel that because I purchased the bracelet from your company that it's should not jus be me trying to communicate with the 3rd party. I'm hoping I can get it before Christmas 🙏🏽
Reply from Iceyqueen2026-01-13
Dear customer, we sincerely apologize for the inconvenience caused by the shipping delay. We have confirmed that your package is lost and have processed a refund for you.
Clasp for necklaces are backwards and on the left. It makes no sense and necklace always looks twisted
Reply from Iceyqueen2026-01-13
Dear Customer,
We extend our sincerest apologies for the inconvenience you have encountered. To address your concerns, kindly contact our customer service department via email at [email protected]
We are committed to providing you with a satisfactory resolution.
Sincerely,
Never got my order! Even when it said it was delivered. No one of course did anything
Reply from Iceyqueen2026-01-13
Dear Customer,
We extend our sincerest apologies for the inconvenience you have encountered. To address your concerns, kindly contact our customer service department via email at [email protected]
We are committed to providing you with a satisfactory resolution.
Sincerely,
Love my necklace. I was weary because it looked like it was coming from over seas. There are so many copy cats I wanted to be sure I was getting the right think. I love it, it is beautiful
Reply from Iceyqueen2026-01-13
Thank you for your support! It’s what keeps us going.
