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Events & Entertainment

Iceyqueen

ClaimedCollecting reviews

103 reviews

3.1103 reviews
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About Iceyqueen

Data updated
Website
iceyqueen.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
100 reviews
Replies to negative
43% (19/44)
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[email protected]iceyqueen.com

About this business

For optimal viewing, keep image width under 312px and file size under 5MB. Welcome to IceyQueen! IceyQueen is a jewelry brand specializing in gemstone collections and personalized namepiece designs. We combine meticulous craftsmanship with heartfelt artistry, embedding precious gems and personal sentiments into every creation. We are dedicated to delivering exceptional jewelry and a warm, premium shopping experience to lovers of fine jewelry worldwide. Shop at IceyQueen

Written by the business, not verified by us.

Is Iceyqueen legit?

Iceyqueen (iceyqueen.com) has a 3.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 34% give 1 star; The business has replied to 43% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the jewelry pieces are beautifully designed, stunning, and look very attractive when worn for various occasions. People also appreciate the gorgeous aesthetic and the lovely sparkle of the stones included in the sets. However, some reviewers were not happy with customer service, noting that getting a helpful response or a resolution was extremely difficult. Others mentioned experiencing significant delivery delays and long waiting times before their packages finally arrived at their doors. Additionally, customers pointed out quality issues with items tarnishing quickly, losing their color, or not laying completely flat.

Auto-generated from all reviews of this business. For reference only.

What people say

E
Erica KingUnited States · 3 reviews · Verified · Experienced 2025-09-23 ·

My necklace came broken and I contacted…

My necklace came broken and I contacted customer service but never heard back. Also never received the other 2 items in my ordered.

Reply from Iceyqueen2026-01-13

Dear customer, according to the tracking information, your packages were delivered on September 30th and October 27th respectively. We apologize for any issues with the delivery process.

E
Eddie JoyeUnited States · 1 review · Verified · Experienced 2025-09-26 ·

I never got my merchandise it was supposed to be part of a birthday gift for my wife and her birthdays on the 15th.😡

Never receive my merchandise. took my money? No, one reached out to correct the issue.

Reply from Iceyqueen2026-01-13

Dear customer,The tracking shows your parcel appears to have been delivered on October 14th. We sincerely apologize if the shipping did not meet your expectations. Please let us know how we can assist you further.

Anisha Hankins United States · 3 reviews · Verified · Experienced 2025-09-25 ·

Buyer Beware - Please Read

I am always fair and honest in my reviews. My product came in a timely manner. I ordered a necklace and bracelet bundle. When I tried the bracelet on it literally was hanging off my arm it’s so big. I contacted the company immediately to ask about getting a smaller size. They told me that they do not make smaller than a size 7. I then asked them, if I could send the bracelet back and receive store credit for just the bracelet so that I could purchase something else and pay the difference out of my pocket (trying to remain a customer). They then offered me $10 to keep the bracelet, What? That bundle was pricey and I cannot do anything with something I can’t wear. I then told them that this was not a fair or reasonable offer and that I would like to just return the entire bundle. They then asked me to take pictures of the product in its original packaging (no problem, I just got it and only tried it on for size), I sent that to them. Then they email me an address in China and tell me to send it there when this package came to me from their Warehouse in California. What? I go and read their return policy and screenshot it and send it to them and they tell me that that the $8.99 that is mentioned in the return policy is not for shipping but is something non refundable but won’t tell me what. Also I was told it was okay yo send it the cheapest way possible back to China. First off, I never knew I was ordering from China but you can best believe, I will never do so again from this place. While I was researching everything, I found that this company has quite the history with scammy behavior and I am so upset with myself for not looking into them first. I’ve been in communication with them for over a week trying to work this out by the refund policy on their website. Some of their ads, do not belong to them as well and that is how I fell victim to this whole scam of a nightmare. Please do yourself a favor and steer clear of this company. I hope this saves you the headache that I currently am dealing with.