Idealtax

I’m so happy to have had the assistance…

I’m so happy to have had the assistance of a professional tax preparer.

The good, the bad and the ugly

My original experience with ideal tax left me unimpressed and frustrated. They were quick to want the money upfront. The worst part was the repeated changing of managers in charge of our case during the first 2 years. No communication, no idea who to speak to or contact, emails and calls left unreturned. When I would actually speak with someone, it was repeated questions that had already been answered and requests for information that had already been sent to prior case managers. It was like ground hogs day every time! There was no sign of effort or forward progress. I had all but given up hope that this was even a legitimate company. That is, until one staff member was able to restore my opinion for ideal tax. When we first spoke I was at my wits end with the collection attempts from the government and the lack of progress ideal tax had made. My frustration was evident in my tone was aimed straight towards the next staff member I spoke to...Maeve. What followed was an hour long conversation that left me with tears of hope. I cannot praise her enough. Her knowledge, attentiveness, organization and empathy are only a few of the amazing qualities that make her not just sn amazing employee, but a genuine human being. She has gone above and beyond for my mother and I and we are eternally grateful. I normally dont leave reviews but was happy to in this case. I could have focused on only the positive experience with Maeve, for this review, but wanted to offer up truth of our full experience as it is necessary for perspective. We are finally moving into resolution 3 years later for a chance to finally recover from this financial mess and we wouldn't be here without all of Maeves hard work. The overall experience left me wanting but we are grateful for reaching resolution. Thank you Maeve and the ideal tax team.

I got right information from her

The experience I had was great they are…

The experience I had was great they are really on top of their game.

The best experience with ideal tax love…

The best experience with ideal tax love working with Maeve and other staffers great company

Maeva did my taxes and she was great

They have been very helpful with my…

They have been very helpful with my past due taxes, Maeve Wiley is always been there for me. I love what they do for me.

My experience with ideal tax has been a…

My experience with ideal tax has been a challenge for me but ideal tax was there to assist me with my tax problems. Thank again Maye!

Angela with ideal tax has been great

Angela with ideal tax has been great. Dealing with the irs can be & is quite stressful, but Angela has been wonderful with keeping me informed about the progress of my case & there expertise in this matter. While I still have anxiety about my tax situation, Angela & ideal tax has made it easier.

My experience was top notch Angela is…

My experience was top notch Angela is great at what she does I give her a ten

They got to the point and got it done

Sam was very helpful with our questions…

Sam was very helpful with our questions and needs

Most Outstanding person

I had the pleasure of working with Sam Jones and each and every phone call, he was professional, knowledgeable and very pleasant. He was interested and doing what was best for me and helping to keep me on track. Really appreciate his demeanor and work ethic, truly a value to Ideal Tax!! Thanks for everything Mr Jones!!

Words cannot express how compassionate

Words cannot express how compassionate, empathetic and patient Angela has been throughout this entire process. I’ve been working with her for months, primarily due to my inconsistency. Angela has been consistent and diligent regarding getting things done. At times throughout my personal worries, I just let things go, but she stayed on top of it. Although it’s not part of her job description, many times she's been my personal therapist. Listening to me rant about my current hardships, she never hangs up first. To be quite frank, she now become more of A friend opposed to being another representative. Any company should be proud to have her on their team. She’s simply the best! Sincerely, Phyllis

Angela Morgan was very helpful and made…

Angela Morgan was very helpful and made our experience a great one .. thanks Ideal tax

Understanding

My rep Reece is very compassionate. He’s always understanding if something comes up and helpful. Never makes me feel bad about my situation. Everything’s been smooth!

May Parks helped me get penalties…

May Parks helped me get penalties removed even though I had some issues with how many case managers I was assigned to in the past, she was very patient and did everything to help.

Special thanks to may parks for helping…

Special thanks to may parks for helping me out and guiding me throughout the entire process. Many thanks

Maeve was great

Trying to get my life back

What I like most is the contact available ability with ideal and not feeling alone in my dealings with IRS