IL MAKIAGE New York (ilmakiage.com) has a 4.5 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 86% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 80% of negative reviews. Last updated 2026-08-10.
Easy to order product. Notifications of status including shipping are appreciated. Number of notifications are appropriate, not too many.
Thank you so much! We absolutely love to hear this! 🤍
Always easy to order and comes within a reasonable time, never any problems
This line of skin products are amazing. I absolutely love them and will not use anything else. Not to mention that I’ve sensitive skin and not one of the products has made my skin react. Being older (57) I’m concerned about anything on my skin that doesn’t makes me look good. I love the glow I get. And the blur of my lines. I highly recommend these products no matter your age or what you’re looking for. I mean you can never start to young with taking care of your skin.
Easy to order and I always get what I ordered in a timely manner. The product are great. I did have an allergic reaction to the foundation and they did refund me and took it off of my subscription.
I love my foundation. It covers well , easy to apply and lasts all day. Easy to reorder and and arrives when expected.
Thank you so much for the feedback! We're thrilled to hear you love the foundation—it means a lot to us! 💄🤍
Easy to order.
Hi Donna! We appreciate your feedback 🤍 Thank you for shopping with us :)
I always receive a coupon for my next purchase, the shade matches my skin perfect and it always ships to my house FAST!!
It was very easy to do an exchange. The person on the chat was very knowledgeable.
This company went over and above to get me the right foundation. Great customer service. Thank you!!
We're delighted to hear this! We truly appreciate your support 🤍
I placed an order for foundation, concealer,got a brush and lip gloss. My foundation was little to light so I asked for a darker shade. They sent a darker shade concealer. I let them know they sent the wrong item I never got a response back. Now they say it is too late to get a replacement on the foundation. I like the product but not the customer service.
Hi Wanda! We're so sorry to hear this. We're not able to find your emails with our team, but we would love to help you. Please send us an email with the subject line "Trustpilot" and provide your order details and our team will assist you ❤️
Peyton was very helpful clarifying and processing my request.
We're delighted to hear this! We truly appreciate your support 🤍
Customer service was great and got back to me fast. I had an order go to the wrong address and they sent me a new product right away. Very friendly and helpful
Thank you so much! We absolutely love to hear this! 🤍
Your customer service was prompt and polite but it is frustrating that your company doesn’t allow an auto replenishment customer to take advantage of combining bonus offers….. especially if I took the time to answer your survey I should be able to take the $20 off my next auto replenishment . Same with a birthday bonus.. it would definitely level up the experience if you would change this. Thanks
Hi Karen, thank you for your feedback! We're always trying to outdo ourselves and appreciate your input. If you have any other concerns, feel free to reach out via email at [email protected] 💌
Fast, beautiful coverage
We're delighted to hear this! We truly appreciate your support 🤍
I haven’t received any products, so it’s too soon to tell.
Thank you so much for your review. Please reach out to our support squad if we can be of any assistance 🥰
Absolutely disgusting company to deal with. I am neurodivergent and can struggle with executive function. I thought I’d cancelled the recurring payment but apparently I had not. Il Makiage FORCED a Manual Payment through on my frozen credit card which took me over my credit card limit. I saw the transaction appear in real time in my credit card app and within under SIXTY SECONDS reached out to the brand to ask they urgently cancel the order and reverse the charge to my card as I literally cannot afford it. I was met with an indifferent response from an agent who could not care less. They told me I have NO CHOICE but to accept my order and that they can’t cancel shipping. Mind you that I could see THE FOLLOWING DAY the order being placed with Royal Mail and the goods didn’t ship until 2 DAYS later so they had ample time to cancel the dispatch but chose not to and forced me to accept the goods instead. I’ve returned the goods which was very difficult as I have to travel 5 miles to my nearest post office due to living situation in a rural area. They have ignored the fact I’ve said the charges are costing me £12 a day and IGNORED the PayPal dispute to so over a week later I have no refund despite the fact they emailed me back in July PROMISING I would get a refund after I escalated my complaint. I have now reported to UK consumer services and my credit card provider. Do NOT use this company. The lies about not being able to stop a dispatch when they had a 72 hour window in which to do so is disgraceful and due to their lies promising a refund they clearly had no intention of paying I have over £100 in credit card charges along with being £80 out of pocket for a product I never wanted but was forced to accept delivery of and which I’ve returned already!! I will be taking this further.
Product is very good. Shipping is on time. Customer service is excellent.
We're delighted to hear this! We truly appreciate your support 🤍
Transferred immediately to an online rep thru chat that was able to help me with a missing item in my shipment in less than 3 minutes and had it processed for shipment before the chat ended
202 reviews matching