IMG®

Fast Purchase and easy to fill out the…

Fast Purchase and easy to fill out the application

Easy

Easy, quick process

Great and easy UI / UX

Great and easy UI / UX. Makes it very easy to book. And I have a previous experience of a claim. There was a slight delay in disbursement but overall pretty seamless.

I’m excited to try

It was good, let’s try the insurance

ALL GOOD AND FAST

ALL GOOD AND FAST. BEST RECOMENDATION

Easy to understand

Easy to understand, easy on the pocketbok

It was easy and affordable.

Good

Great: Quick processing. Lacking: Options to customize coverage. Specifically add insurance for items in baggage in case of theft or loss.

Easy and affordable

The application is easy to complete and the coverage is thorough. I appreciated the price, too.

Lots of details about the plan

Lots of details about the plan. We were looking for a Primary plan and this one was a reasonable price for very good coverage.

Best price for good coverage

The Easiest way to Insure your life

So easy to get the insurance I need and to be guided with the questions to help me navigate it easily and effortlessly.

Total cost was lowest of those reviewed

Total cost was lowest of insurers reviewed. Use of AI and Live Chat was easy. Allowed payment for two policies for different states easily.

Quick and CLEAR what I am buying

Quick and CLEAR what I am buying. Including a deductible for all items. Also, the only easy UI that helped me easily declare the difference between an insured person's residency and citizenship.

my go to for trip insurance

I've used IMG for many trips and will continue to use them for my future trips.Good service at resonable price.

It was very easy to buy

It was very easy to buy, I need to verify all details coming to my email.

It was simple signing up for travel…

It was simple signing up for travel insurance through your website.

Great customer service

Great customer service. Very helpful and knowledge. Forms were easy to navigate!

Claim approved, no refund received

I've had about 10 IMG travel insurance policies over the past ten years, but January 2026 was the first time I filed a claim, which was approved on the 29th of that month. However, to date, I haven't received the corresponding refund, even though I've sent at least seven emails. I'm truly disappointed, and tired of this.

AWFUL EXPERIENCE TRYING TO CLAIM

AWFUL EXPERIENCE TRYING TO CLAIM - AVOID!!! As for your private message here - all I got was a link to add my name and number not any message from you at all? If you could reply to my actual complaint email sent to your company on the 28/7 that would be appreciated - will be taking this to the financial ombudsman if we do not get this resolved by the end of next week Have been trying to deal with a claim for my mum due to terminal cancer for over 9 weeks now. Firstly they got the claim date wrong when i went to check the claim, they claimed they had sent emails wanting additional info - these never came through First time I called they said there was no documents attached - when I had spent hours attaching all mums medical records etc to the online form - for them to go oh yes they are here we missed them - we finally got a claim number then again nothing for another 4 weeks when i was told 2 So call up again - to be told you're missing documents, this time I lost it - they are all there - every single document I could have possibly added to begin with - to then be told oh yes theres a record of your call but no notes from the agent. And again an email we supposedly received but never came through on the 6/6 This was meant to be escalated to management last time but clearly was not, no response to my email either over a month ago Just an absolute nightmare to deal with ontop of the terminal cancer diagnosis and caring for my Mum - so many mess ups from such an apparent reputable company. I would avoid like the plague if you ever need to make a claim - even trying to find a number to speak to someone is an absolute nightmare Very disappointed and has just added a heap more stress to an already stressful situation unnecessarily